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Carini Salon

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Carini Salon Reviews (1)

Review: I purchased a groupon for this salon, I was supposed to recieve a full head of highlights. My hair looked excatly the same as when I went in. [redacted] was very rude and very rough with my hair. She blew my hair out very quickly so that it was a frizzy mess. when I called to complain she continued to be rude and told me there was nothing she can do for me. Very bad customer service and I received horrible hair services. I know I purchased a groupon and I need to receive a refund through them, but I would also like my 20 dollar tip refunded!Desired Settlement: I would like money for the tip, time and stress I had to deal with.

Business

Response:

[redacted], [redacted], came to my salon through a Groupon special. Her hair was bleached blonde with a small root of her darker natural color. She explained she wanted to stop bleaching, as she is pregnant and her hair was very dry. She also told me she was doing this at home,and her hair was in poor condition. I gave her some tips as to try to do some deep conditioning at home. [redacted] wanted to do highlites on her hair to blend from the dark to the blonde. I explained to her that her root really wasn't long enough to make a great difference, and she should wait a month or so. She said she didn't want to wait as her brother was getting married. I did a complete head of highlites and explained again it would be more noticeable as her hair grew out and have it done again in 2 or 3 months.She acknowledged what I said and there was no issue. She tipped me and left with no complaints. I was never rude to her. She called me complai ning that no one can see the highlites. I asked her to come in to discuss this and she refused, saying she just wanted her money back. I told her to contact Groupon. I also want to add the I have worked in [redacted] over 20 years and have NEVER had a complaint...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, my hair was damaged from bleaching, but I never had a problem getting highlights. In fact I went to another salon and got highlights done and there is no root showing. That is unacceptable that she is blaming my hair for her poor service. I have been getting my hair done for years and no matter how damaged they were still able to do highlights. I left a tip and did not complain at the time because I was exhausted! I was there late at night and went there right from work. I didn't really get a good look at my hair until I went home and other people noticed that it looked exactly the same. This woman was very rude with me on the phone and continued to blame my hair for her poor service and asked me to come in so she can "show" me the highlights. There were no highlights for her to show me. My hair looked exactly the same and there is no excuse. She told me that a little bit of root would still show, not all of it! I got my highlights done somewhere else two days later and my hair looks great. No roots are showing. This is a disgraceful way to run a business.

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Sincerely,

Business

Response:

I spoke with Groupon and they are willing to refund the client.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Groupon gave me a credit, not a refund and I would like compensation for the 20 dollar tip and the time I wasted. Also, I had to spend 165 dollars to have my hair fixed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: BEAUTY SALONS

Address: 358 Franklin Avenue, Franklin Square, New York, United States, 11010

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www.carinisalon.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Carini Salon, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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