Carisbrooke Inn Bed and Breakfast

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if [redacted] agreesI will call [redacted] to see if they will provide a partial refund Regards, [redacted]

While we can sympathize with the person filing this complaint and understand their plans to spend time at the shore were disrupted by bad weather and a cancelled beach concert, our cancellation policy is very clear both on our website and on the confirmation which she received from ***, whom she
booked withWe require days notice to cancel reservationsThis customer made these reservations on September 1, for a check in date of September 4thThey should have been well aware of the impending tropical storm (potential hurricane) and that the room was non-refundable at that point in timeAt no time during the time they were to stay was there an actual storm any worse than what is typical this time of year and in fact most of the time it was sunny, clear and quite pleasant on the beachWhile the Governor did declare a state of emergency he did not issue an evacuation of the shore, he did not close down any roads and none of the local towns ordered any evacuationsOur buildings are over years old and have withstood many actual hurricanes without incidentIf I believed our customers were in any danger I would have sent all of them homeWe had several guests come in and out during the days this guest was to be staying at our establishmentNone had any issue with travelWhile I can sympathize with this customer we do not cancel reservations within the day window for bad beach days or cancelled concertsWe offered to let them use their stay during the mid-week in the fall or spring or if they wished on a weekend in the winterThese are times we are not normally full and would not be missing new business opportunitiesThey declined this offer

***,Thank you for taking time to speak with me today.In response to this complaint, the customer is not technically due a refund After re-reading the complain and examining the details of what transpired it may be possible for the customers to obtain a partial refund from ***, the
actual company the purchased the room through.Our stated policy as is the policy provided by *** regarding our property is that customers who cancel with less than days notice (for any reason) will lose their deposit which is normally one night plus taxes In the case of *** they take the entire amount up front but also indicate the penalty is one night plus taxes This customer did in fact call us days in advance, but wanted to cancel and receive a full refund We indicated a full refund was not possible at that time but if they waited hours and the situation was actually going to be worse (road closing and mandatory evacuations) we would agree to fully cancel the reservation They did wait and the next day the situation was not dire There were no safety issues, no road closures, and no evacuations In fact the weather was inconsequential at that point The guests still wanted to cancel and the likely reason why was because *** *** had cancelled a beach concert to which these customers indicated was the reason they were coming.I realize now that our discussion may have been confusing and lead to the customer not obtaining a partial refund from *** who is the company to whom they were doing business At this point we would suggest the customer first try to contact *** to see if they will provide a full refund for the 2nd night of this customers stay If they will agree to this, then we will also agree to it If *** will not agree to a refund at this point, we will agree to a refund of what we received from *** for the 2nd night of the guests stay which will the the cost of the night less the comissions and fees collected by *** If the guest wishes to deal directly with us and not *** please have them contact me directly.While I realize this is not what the guest would like it is more accuratelly keeping with the stated cancellation policy Sincerely,*** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if *** agreesI will call *** to see if they will provide a partial refund
Regards,
*** ***

***,Thank you for taking time to speak with me today.In response to this complaint, the customer is not technically due a refund? After re-reading the complain and examining the details of what transpired it may be possible for the customers to obtain a partial refund from ***, the
actual company the purchased the room through.Our stated policy as is the policy provided by *** regarding our property is that customers who cancel with less than days notice (for any reason) will lose their deposit which is normally one night plus taxes? ? In the case of *** they take the entire amount up front but also indicate the penalty is one night plus taxes? ? ? This customer did in fact call us days in advance, but wanted to cancel and receive a full refund? We indicated a full refund was not possible at that time but if they waited hours and the situation was actually going to be worse (road closing and mandatory evacuations) we would agree to fully cancel the reservation? ? They did wait and the next day the situation was not dire? There were no safety issues, no road closures, and no evacuations? In fact the weather was inconsequential at that point? The guests still wanted to cancel and the likely reason why was because *** *** had cancelled a beach concert to which these customers indicated was the reason they were coming.I realize now that our discussion may have been confusing and lead to the customer not obtaining a partial refund from *** who is the company to whom they were doing business? At this point we would suggest the customer first try to contact *** to see if they will provide a full refund for the 2nd night of this customers stay? If they will agree to this, then we will also agree to it? ? If *** will not agree to a refund at this point, we will agree to a refund of what we received from *** for the 2nd night of the guests stay which will the the cost of the night less the comissions and fees collected by ***? If the guest wishes to deal directly with us and not *** please have them contact me directly.While I realize this is not what the guest would like it is more accuratelly keeping with the stated cancellation policy? ? Sincerely,*** ***
*** *** ***

While we can sympathize with the person filing this complaint and understand their plans to spend time at the shore were disrupted by bad weather and a cancelled beach concert, our cancellation policy is very clear both on our website and on the confirmation which she received from ***, whom she
booked withWe require days notice to cancel reservationsThis customer made these reservations on September 1, for a check in date of September 4thThey should have been well aware of the impending tropical storm (potential hurricane) and that the room was non-refundable at that point in timeAt no time during the time they were to stay was there an actual storm any worse than what is typical this time of year and in fact most of the time it was sunny, clear and quite pleasant on the beachWhile the Governor did declare a state of emergency he did not issue an evacuation of the shore, he did not close down any roads and none of the local towns ordered any evacuationsOur buildings are over years old and have withstood many actual hurricanes without incidentIf I believed our customers were in any danger I would have sent all of them homeWe had several guests come in and out during the days this guest was to be staying at our establishmentNone had any issue with travelWhile I can sympathize with this customer we do not cancel reservations within the day window for bad beach days or cancelled concertsWe offered to let them use their stay during the mid-week in the fall or spring or if they wished on a weekend in the winterThese are times we are not normally full and would not be missing new business opportunitiesThey declined this offer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if [redacted] agrees. I will call [redacted] to see if they will provide a partial refund.
Regards,
[redacted]