Carkeys

This letter is in reference to Revdex.com Complaint 1D [redacted] The vehicle described in this matter is a Touota Camry Hybrid VIN# [redacted] This vehicle was purchased by [redacted] on August with 166,MilesWith the vehicle purchase was New York State's Limited Warranty which applies to vehicles with a selling price of $1,or moreThe limited warranty does not apply to vehicles with 100,miles or more on the odometerAround 15-days after the purchase of the vehicle the customer called and had let us know the vehicle was losing oil at an alarming rateThe customer was told to bring the vehicle into the dealership so we could see what was going onThe customer brought the vehicle to the dealership a few days after the phone callThe customer stated the check engine light was onWhen the vehicle was looked over there was no check engine light on but we had diagnosed the vehicles engine light anyways to check for stored or pending codesThere wasn't anyWe had checked the oil level in the vehicle and it was perfectWe told the customer to make an appointment with their local [redacted] dealer to do an on consumption test on the vehicleThis vehicle qualified for Toyota's free oil consumption test because of known issues with these certain vehicles sold by [redacted] On September 20th the customer had called us stating the vehicle broke down and she was stuck on the side of the roadWe called for a tow truck to pick up the vehicle to bring to our desired repair centerIt was diagnosed that the engine had blownWe had asked the customer if they had been successful with their appointment at [redacted] They had let us know that their appointment was not until a later dateWe gave the customer two options we could help her out with.The first option was we could put a new motor in her vehicle at our expenseThe second option was we could take the vehicle back and put her in a different oneBecause of the customer's credit file her options were limited as to what she could purchaseEventually the customer had let us know she would rather just have her Toyota camry back fixedWe feel as if we did all we could to make sure the customer was satisfiedWe understand this wasn't a good feeling situation as she had made a large purchase with us and the vehicle ended up failing on usThe vehicle itself had no actual warranty on it but we stand by our 'moral warranty' as in we treat our customers the way we would want to be treated and service the customer the way we want to be servicedWe feel as If this situation has been handled properly and have let the customer know if there is anything more we can do, we are here --- Brandon ***

The above stated customer purchased a Chevrolet Traverse from our place of business on12/19/The customer was notified that we do not hold titles at our facility being that we use afloorplan company in which they hold our titlesThe holidays caused a delay of the title shipment to
ourfacilityWe tried notifying the customer that the title was in and vehicle was ready to be picked up on12/29/We have made numerous attempts to contact the customer in regards to the vehicle theypurchasedAfter a total of failed attempts at contacting the customer we cancelled the deal throughthe bankI tried to find out the back story to this matter in which the customer stated he was told thevehicle would be repossessed if they don't come and get the vehicleThat is not true and myself as theowner apologize if that was truly said by an employee hereThis will not affect the customer's credit andthe contract lias been cancelledAgain, we-apologize for the title delay and apologize the-customer hadan unsatisfactory buying experienceWe would never make a customer take a vehicle that they didn'twant to purchaseAnything further please don't hesitate to contact myself directly.Sincerely,Brandon * ***Owner

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Some of the statements made in the businesses report are false. When I brought the vehicle to them when it was losing oil, Brandon checked the oil and it was very low. It actually was barely reading on the stick. I did as he suggested and made an appointment at the Toyota dealer for the oil consumption test but the car caught fire the day before it was scheduled to be there. I had road side assistance tow the vehicle when it broke down. The business never towed until later in the week when they had it brought down to Watertown. I went a week without any options or answers from them. Had to pay for a rental vehicle. It took me driving all the way to Watertown just to get a response from them. It was there that I learned from their mechanic that they were planning to put a new engine in regardless of what I wanted. Since the motor was put in my car has been making a weird noise. Took it to Toyota dealer to find that the intake box had been damaged when the new motor was installed. Called down to talk to Brandon and got an attitude because he had just received the letter of the complaint to the Revdex.com. So my car is still not fixed. My oil is still having issues and now on top of that I'm having to put in more gas because the intake is losing suction and eating gas. I can't win.Regards,[redacted]

This letter is in reference to Revdex.com Complaint 1D [redacted]. The vehicle described in this matter is a 2007 Touota Camry Hybrid VIN# [redacted]. This vehicle was purchased by [redacted] on August 15 2016 with 166,428 Miles. With the vehicle purchase was New York State's...

Limited Warranty which applies to vehicles with a selling price of $1,500 or more. The limited warranty does not apply to vehicles with 100,000 miles or more on the odometer. Around 15-30 days after the purchase of the vehicle the customer called and had let us know the vehicle was losing oil at an alarming rate. The customer was told to bring the vehicle into the dealership so we could see what was going on. The customer brought the vehicle to the dealership a few days after the phone call. The customer stated the check engine light was on. When the vehicle was looked over there was no check engine light on but we had diagnosed the vehicles engine light anyways to check for stored or pending codes. There wasn't any. We had checked the oil level in the vehicle and it was perfect. We told the customer to make an appointment with their local [redacted] dealer to do an on consumption test on the vehicle. This vehicle qualified for Toyota's free oil consumption test because of known issues with these certain vehicles sold by [redacted]. On September 20th 2016 the customer had called us stating the vehicle broke down and she was stuck on the side of the road. We called for a tow truck to pick up the vehicle to bring to our desired repair center. It was diagnosed that the engine had blown. We had asked the customer if they had been successful with their appointment at [redacted]. They had let us know that their appointment was not until a later date. We gave the customer two options we could help her out with.The first option was we could put a new motor in her vehicle at our expense. The second option was we could take the vehicle back and put her in a different one. Because of the customer's credit file her options were limited as to what she could purchase. Eventually the customer had let us know she would rather just have her Toyota camry back fixed. We feel as if we did all we could to make sure the customer was satisfied. We understand this wasn't a good feeling situation as she had made a large purchase with us and the vehicle ended up failing on us. The vehicle itself had no actual warranty on it but we stand by our 'moral warranty' as in we treat our customers the way we would want to be treated and service the customer the way we want to be serviced. We feel as If this situation has been handled properly and have let the customer know if there is anything more we can do, we are here --- Brandon [redacted]