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Carkner's Family Vision Center

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Carkner's Family Vision Center Reviews (2)

Complaint: [redacted]I am rejecting this response because:
On 5/15/15 I was fitted & measured for progressive lenses by Alicia. AT NO TIME did she give me a copy of, or even verbally tell me, that they had a 30 year old “Progressive Non-Adapt Policy”.  That would have been beneficial to know ahead of time as I would never have ordered them there to begin with & we wouldn’t be going through this process now. In questioning friends who wear glasses, many Optometrists offer a full money back guarantee. I will definitely ask this question of my next Optometrist. This has been an expensive lesson learned.
In his letter, C[redacted] states I did not have any initial complaints. This is not true. From the first time I put the glasses on, on 5/28/15, my near vision was very blurry & I could only see a circle about the size of a quarter through the lenses. This did not allow me to do my job as a Desk Clerk for the Portland Police Bureau. I was told that progressive lenses have a “sweet spot” & that the peripheral vision is affected & blurry, but in talking with friends, they have Opticians who have been able to get lenses that the “sweet spot” extends from edge to edge of the lens, thereby allowing the user to see clearly without turning their head to try to find the spot. It was also stated in their letter that the “sweet spot” is found by moving the eyes instead of the head. The Optician said the exact opposite to me. To a new user, which am I to believe? I tried to use the glasses at work on Friday, 5/29/15 (1 day after picking them up, not a “few days” as stated in the letter) and called THAT DAY to reschedule to have them fixed. I returned them on Monday, 6/1/15. So, the “few days” was the weekend when their office was closed. I was not able to see near vision well enough to do my work from the first day I wore them. In other words, they have been completely USELESS to me!
When I met with the 2nd Optician, Steve, on 6/1/15, he was adjusting the glasses by placing marks on the lenses. Then he took them back to a separate room to make other adjustments to them and at that time he made a reference that Alicia wasn’t a very experienced Optician & that he would try to remedy her mistakes. It’s interesting that he dissed his co-worker but yet on 6/10/15, he sent me home with the brand new “adjusted” glasses that fell apart as soon as I took them off. He also suggested I use this new $1,200 pair of glasses to see far distance when driving & use my cheap pair of readers for work. I told him I thought for that much money I should be able to get a pair of glasses that would work for both. I am frustrated & dissatisfied by the incompetency of their staff, and also with the products they sell. From the original point of ordering the glasses on 5/15/15 to 6/12/15 when I returned them for a refund, I wore them a total of 3 times. Most of that time, they were in the lab being created or re-created. (Just long enough to ensure the insurance claim was paid in full!)
I do not feel it is justified to force a customer to continue to keep trying to rectify a faulty product just because the insurance claim has already been processed! I lost all confidence in their ability to produce a product free of defects and I do not want to waste any more of my sick leave from work to continue going back time & time again to get a product that I cannot use.
I have NEVER had such a difficult time with returning any merchandise that I was not happy with & do not want to continue as a patient with this company. Since returning the glasses, I have requested a reversal of charges from my credit card company for the amount I paid out of pocket. They have since reversed the $306.80 back to my account. What I am still requesting, is for Carkner’s to rescind my insurance claim so that I might go elsewhere for a new pair of glasses. If they do not, I will have to wait 2 years, per my insurance benefit, to have another exam and get glasses.
Sincerely,[redacted]

Hello,
 
This is to inform you that this complaint issue has been resolved. The insurance company has reversed the claim so that I can go elsewhere to get eye glasses.
 
Thank you,
 
[redacted]Complaint #[redacted]

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Address: 1775 NE Cesar E Chavez Blvd, Portland, Oregon, United States, 97212-5322

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