Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]I'm unable to complete (comply) with the request that Car Crafters has made due to the fact that I'm extremely ill. As a result of this serious illness, I have no choice but to bow my head in defeat to the bigger company as I must make attending to my health and well-being my main priority and due to the severity of the illness has and will take longer than the 7 days I've been given in which to seek an inspection from one of the two Toyota dealerships in my area and respond to Car Crafters and the Revdex.com after the inspection has been completed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern, On May 30th Mr. [redacted] came to Car Crafters on Veranda road for a Geico RX appointment. The appointment was for Mrs. [redacted]'s Subaru Forester. It should be noted that at this time the shop is unaware of relationship between Mr. [redacted] and Mrs. [redacted]. Through this...
program Geico sets up a rental for the customer and the customer drops their vehicle for repairs. Once Geico has estimated the vehicle for repairs the estimate and vehicle are given to the shop for prescribed repairs. In the case of Mrs. [redacted]'s vehicle those repairs were for an accident where Mrs. [redacted]'s vehicle struck a curb. The repairs initially consisted of two wheels and tires on the left side of the vehicle, an alignment and to polish a scratch on the fender. We performed those repairs and the vehicle was picked up on June 2nd. At that time, the tire pressure light was not on as mentioned by Mr. [redacted] in his complaint. To address Mr. [redacted]'s statement on the tire installation: While it is common for a tire shop, when replacing only two tires, to place the two new tires on the rear of the vehicle that is not common practice when working with an insurance company. If the other tires are in good condition we place the replacement tires in the prescribed location by the insurance company. This is done as we are audited from time to time and are expected to replace each item exactly as prescribed. To add to the Revdex.com complaint filed: On June 8th Mr. [redacted] called Geico informing of additional issues. There was now an audible issue with the vehicle not initially heard. Upon inspection, the wheel bearing on the left front suspension had gone bad. It is not uncommon for a bearing noise to arise days, weeks even months after a collision. Due to this knowledge Geico paid to have us replace the wheel bearing which we performed. After returning the vehicle back to Mr. [redacted] he felt there were further issues. He then took his vehicle to [redacted]'s found no workmanship issues, to our knowledge, but did petition to replace the other two tires as the vehicle is all wheel drive and they felt to alleviate any potential issues it would be best to have all four tires new. Geico agreed and [redacted]'s carried out the replacement. Mr. [redacted] picked the vehicle up from [redacted]'s and still feels as if there are additional issues. He filed a Revdex.com claim against Geico insurance as well as with Car Crafters. At this point Car Crafters has performed all work requested as requested. Our work was also verified by a competitor who did not describe any issue with our work. Mr. [redacted] is still unhappy with his vehicle and the issue has not yet been deemed finalized. We want Mr. [redacted] to be happy and feel safe in his vehicle if there is anything the shop can do to assist in that we would like to help. Those measure will not include financial compensation as we performed all work as prescribed. Thank you, Sean G[redacted] Director of Operations Car Crafters, Inc
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]I'm unable to complete (comply) with the request that Car Crafters has made due to the fact that I'm extremely ill. As a result of this serious illness, I have no choice but to bow my head in defeat to the bigger company as I must make attending to my health and well-being my main priority and due to the severity of the illness has and will take longer than the 7 days I've been given in which to seek an inspection from one of the two Toyota dealerships in my area and respond to Car Crafters and the Revdex.com after the inspection has been completed.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To whom it may concern, On May 30th Mr. [redacted] came to Car Crafters on Veranda road for a Geico RX appointment. The appointment was for Mrs. [redacted]'s Subaru Forester. It should be noted that at this time the shop is unaware of relationship between Mr. [redacted] and Mrs. [redacted]. Through this...
program Geico sets up a rental for the customer and the customer drops their vehicle for repairs. Once Geico has estimated the vehicle for repairs the estimate and vehicle are given to the shop for prescribed repairs. In the case of Mrs. [redacted]'s vehicle those repairs were for an accident where Mrs. [redacted]'s vehicle struck a curb. The repairs initially consisted of two wheels and tires on the left side of the vehicle, an alignment and to polish a scratch on the fender. We performed those repairs and the vehicle was picked up on June 2nd. At that time, the tire pressure light was not on as mentioned by Mr. [redacted] in his complaint. To address Mr. [redacted]'s statement on the tire installation: While it is common for a tire shop, when replacing only two tires, to place the two new tires on the rear of the vehicle that is not common practice when working with an insurance company. If the other tires are in good condition we place the replacement tires in the prescribed location by the insurance company. This is done as we are audited from time to time and are expected to replace each item exactly as prescribed. To add to the Revdex.com complaint filed: On June 8th Mr. [redacted] called Geico informing of additional issues. There was now an audible issue with the vehicle not initially heard. Upon inspection, the wheel bearing on the left front suspension had gone bad. It is not uncommon for a bearing noise to arise days, weeks even months after a collision. Due to this knowledge Geico paid to have us replace the wheel bearing which we performed. After returning the vehicle back to Mr. [redacted] he felt there were further issues. He then took his vehicle to [redacted]'s found no workmanship issues, to our knowledge, but did petition to replace the other two tires as the vehicle is all wheel drive and they felt to alleviate any potential issues it would be best to have all four tires new. Geico agreed and [redacted]'s carried out the replacement. Mr. [redacted] picked the vehicle up from [redacted]'s and still feels as if there are additional issues. He filed a Revdex.com claim against Geico insurance as well as with Car Crafters. At this point Car Crafters has performed all work requested as requested. Our work was also verified by a competitor who did not describe any issue with our work. Mr. [redacted] is still unhappy with his vehicle and the issue has not yet been deemed finalized. We want Mr. [redacted] to be happy and feel safe in his vehicle if there is anything the shop can do to assist in that we would like to help. Those measure will not include financial compensation as we performed all work as prescribed. Thank you, Sean G[redacted] Director of Operations Car Crafters, Inc