The customer claims we serviced their unit last year when in fact this was the first time we have been to their residence. We do not nor have we ever used the dye test. Candlelight utilizes a hand held gas analyzer to check gas levels. *** checked the levels as well as the power
supply and noted on the invoice that all readings were good. If there is a problem with the readings and the levels are not acceptable we utilize a camera to inspect the heat exchanger and other components. In order to utilize the dye test effectively the system must function, which she claims it was not. In the case of a nonfunctioning system our camera is still effective. Also you will see on the invoice *** noted the system was in need of replacement as it was very rusted and as well as old and inefficient. The fans can often run for quite some time when they are off kilter, unfortunately this was not the case for this customer. We are sorry for their inconvenience and will refund the $
Never use this companyEver...We called the and a guy showed up but was all nervous and jitteryhe didn't fix what was wrong so I did the work days later.He actually called my fiancée at 2am using the contact number given to him and she told him to get lost,then he called her every name in the bookWow..very scaryAbsolutely stay away from this company!
The customer claims we serviced their unit last year when in fact this was the first time we have been to their residence. We do not nor have we ever used the dye test. Candlelight utilizes a hand held gas analyzer to check gas levels. *** checked the levels as well as the power
supply and noted on the invoice that all readings were good. If there is a problem with the readings and the levels are not acceptable we utilize a camera to inspect the heat exchanger and other components. In order to utilize the dye test effectively the system must function, which she claims it was not. In the case of a nonfunctioning system our camera is still effective. Also you will see on the invoice *** noted the system was in need of replacement as it was very rusted and as well as old and inefficient. The fans can often run for quite some time when they are off kilter, unfortunately this was not the case for this customer. We are sorry for their inconvenience and will refund the $
Never use this companyEver...We called the and a guy showed up but was all nervous and jitteryhe didn't fix what was wrong so I did the work days later.He actually called my fiancée at 2am using the contact number given to him and she told him to get lost,then he called her every name in the bookWow..very scaryAbsolutely stay away from this company!
The absolute worst customer service I have EVER encountered!!!