Carl Schaedel &

Review: Our stove was viking stove was purchased 11/27/12 from PC Richard. [redacted] is in charge of their service and warranty issues. The stove has not ever worked properly. [redacted] & Company technicians have been to my house 9 times and counting for a multitude of problems since then. We have smelled gas; the oven shuts off in the middle of cooking; it doesn't hold temperature; Four weeks ago I requested a new stove. They said Viking was the only one who can get us a new stove based on the service technicians recommendation. Two weeks ago a salesperson was again at our house. He ordered a part and we were told he couldn't come back for two additional weeks. A different tech came today, we explained the problem and he said the part ordered will not fix our problem. We have had this problem several times before and they cannot seem to get it right. We spoke to the supervisor, [redacted], who said she knew nothing about our problems. They had been to our house 9 times and she knew nothing. [redacted] said she would call us back. We are awaiting her call. I have previously emailed Viking customer support, who told me to contact [redacted]; I have called Viking customer support hotline, spoken to them and am awaiting a call back from a month ago. Its totally unacceptable. Is there a lemon law for stoves?Desired Settlement: Since they obviously do not know how to repair the stove after 9 times, it should be replaced immediately. We have been more than patient up to this point.