Carl Zeiss Vision

Hi ***, #1f497d;"> This complaint was forwarded to me and I believe that the issue has been resolved with the customer [redacted] has sent an email directly to us via our website with this same complaint on 9/25/We replied to his email on 9/to let him know we were investigating and also contacted Viktor Optical so that we could reproduce his lensesThey faxed over the information we needed and on 10/6, one of our agents spoke with him directly to advise him of the resolution planOn 10/new lenses were shipped to Viktor Optical for dispensing to [redacted] Our last conversation with Mr [redacted] was that he was satisfied with his lensesThank you for bringing this to our attention If you have any further inquiries on the resolution of this matter, please contact [redacted] at [redacted] @zeiss.com Best regards, [redacted] __________________________________ Carl Zeiss Vision Inc Director of Customer Service [redacted] * [redacted] * Phone: +Ext: [redacted] Cell: + e-Mail: [redacted] @zeiss.com Internet: www.zeiss.com/us/vision Follow us on: