I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was aware of the charges and I still think they were every excessive and I was forced to pay the bill or leave my trailer there when the home office is in *** *** and my driver had already sat there for days.I tried to negotiate a cheaper rate but the shop refused so I had no other choice.But the bottom line is that the mechanic rode the clock to get extra hours and I had to pay for it
Regards,
*** ***
Great experience with Appliance Tech! I called early Tuesday morning with an issue with our dryer I left a message and about an hour later Justin called We scheduled an appointment for Thursday Wednesday afternoon Justin called and said he had an opening in his schedule and could be at our home in to minutes He came, diagnosed the problem, gave us an estimate and repaired the problem We were very impressed with his professionalism and knowledge Will definitely use their service again and would recommend them to others Thanks Justin!
This notice is in reference to ID number *** regarding a dispute fromMr*** ***Mr*** is disputing a $in labor charges for workperformed on his trailerOur shop foreman was in touch with Mr*** severaltimes throughout the afternoon that we were doing repair work on his
trailer; heexplained that we did not have the parts to completely repair the trailer, but wecould do some adjustmentsMr*** asked if we could repair the trailer wellenough for his driver to bring it to his shop for complete repairs, and we said yes,we could do thatI am attaching a copy of the original work order from the daythat repairs were madeIt is noted on the repair order that we not only put a newset of brake shoes and a brake chamber on, but we also installed a new wheelseal, and did repair work to the s-cam and slack adjuster, which took more timethat anticipatedOur shop also had to remove wheel bearings, and repack themfor the trailer to be able to travelMr*** was aware of the repairs we made, andwas agreeable to us doing the repairs describedAlso, Mr*** paid the chargeshimself with a prepaid check, giving us an authorization code to the check,therefore agreeing with the charges that were assessedI can be contacted atemail *** for further correspondenceThank you.Sincerely, *** ***Office Manager/Accounts PayableBIR Truck Repair
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was aware of the charges and I still think they were every excessive and I was forced to pay the bill or leave my trailer there when the home office is in *** *** and my driver had already sat there for days.I tried to negotiate a cheaper rate but the shop refused so I had no other choice.But the bottom line is that the mechanic rode the clock to get extra hours and I had to pay for it
Regards,
*** ***
Technitions was prompt, courteous, made repair to dryer in timely manor
Great experience with Appliance Tech! I called early Tuesday morning with an issue with our dryer I left a message and about an hour later Justin called We scheduled an appointment for Thursday Wednesday afternoon Justin called and said he had an opening in his schedule and could be at our home in to minutes He came, diagnosed the problem, gave us an estimate and repaired the problem We were very impressed with his professionalism and knowledge Will definitely use their service again and would recommend them to others Thanks Justin!
This notice is in reference to ID number *** regarding a dispute fromMr*** ***Mr*** is disputing a $in labor charges for workperformed on his trailerOur shop foreman was in touch with Mr*** severaltimes throughout the afternoon that we were doing repair work on his
trailer; heexplained that we did not have the parts to completely repair the trailer, but wecould do some adjustmentsMr*** asked if we could repair the trailer wellenough for his driver to bring it to his shop for complete repairs, and we said yes,we could do thatI am attaching a copy of the original work order from the daythat repairs were madeIt is noted on the repair order that we not only put a newset of brake shoes and a brake chamber on, but we also installed a new wheelseal, and did repair work to the s-cam and slack adjuster, which took more timethat anticipatedOur shop also had to remove wheel bearings, and repack themfor the trailer to be able to travelMr*** was aware of the repairs we made, andwas agreeable to us doing the repairs describedAlso, Mr*** paid the chargeshimself with a prepaid check, giving us an authorization code to the check,therefore agreeing with the charges that were assessedI can be contacted atemail *** for further correspondenceThank you.Sincerely, *** ***Office Manager/Accounts PayableBIR Truck Repair
Service was prompt and successful! A problem identified by *** at Appliance Tech with our old Maytag washer was fixed today