Carl's Furniture City, Inc.

This sofa was delivered in good condition and was signed off by the customer as have been delivered in good condition*** *** *** *** is responsible for correcting issues that occur as a result of customers actions.I reached out to *** Furniture Protection this morning to
follow up on this and they attempted to contact customer to work on this however they were not able to reach customer.Please have customer reach back to *** and inform them that this was an incident that happened once they received the furniture and *** will take care of thisBelow is what *** had emailed back to me regarding this:Good morning,We attempted to contact the customer this morning, but was unable to reach her or leave a voicemail So we have also sent an email to her advising that she needs to submit her Service Request Form, itemized purchase receipt, and photos.*** ** ***Dispute Resolution Specialist*** *** *** *** *** ** *** *** ***

Hi,I want to thank you for your prompt action with my problem. Carl's managed to deliver the furniture late Saturday so the issue is resolved. It would not have happened without you. Thank you so much.Sincerely,*** ***

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*** *** *** *** ***This complaint has been resolved to my satisfaction *** ***