Date: Wed, Sep 30, at 11:AMSubject: case # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>This customer had her water heater replaced by JedIn an unrelated matter in the following month she insists our technician was to blameWe informed her that we'd be happy to have a field supervisor come out to look at the issue at no charge, but she just wanted a refund on her service fee for ***, her home warranty companyWe explained that we can not refund her service fee as it is the policy of ***, our parent company, to collect that and she could call them to disputeWe did not intend for any miscommunication.Jed Mechanical
Date: Wed, Sep 30, at 11:AMSubject: case # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>This customer was treated with respect and courtesy and simply asked for our company to break our protocol and policyWe attempt to reason with every customer with courtesyWe were not treated respectfully and there were an obscene amount of calls harassing our staff throughout the dayThis complaint is an untrue, exaggerated, account of eventsWe consider this slander and a petty attempt at bad-mouthing our companyJed Mechanical
To Whom It May Concern:Ms*** was treated professionally and with courtesyThe allegations that she makes are false, Her check and copy of her receipt were mailed to herShe made payment for a water heater with a check that was unsigned and in the wrong amountJed Mechanical Installed a
gallon propane hot Water heater at Our cost of $775,00, This is normally a $1400,job because she is under warranty with *** *** *** she received a water heater at Contractors cost, Furthermore, please refer back to the Invoice provided with her acceptance of this cost indicated by her signature at the bottom.She wrote to the Revdex.com of Virginia, the Attorney General of the state of Virginia for what reason? Please inform Jed MechanicalIn closing, there was never any improper handling of Ms***'s checkWe sent her a copy of the check that was never signed and the amount was not correctPlease let Jed Mechanical know of any wrong doing In this situation.Katherine W***Office ManagerJed Mechanical Contractors
Date: Wed, Sep 30, at 11:AMSubject: case #***To: *** *** This customer was treated with respect and courtesy and simply asked for our company to break our protocol and policyWe attempt to reason with every customer with courtesyWe were not treated
respectfully and there were an obscene amount of calls harassing our staff throughout the dayThis complaint is an untrue, exaggerated, account of eventsWe consider this slander and a petty attempt at bad-mouthing our company. Jed Mechanical
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
JED mechanical is providing a account of what happened
My shower has a *** *** Rite Temp Pressure Balancing ValveThis valve was the original valve and had stopped working due to a mechanical failure (the hot water completely stopped working and the faucet itself started leaking)Mechanical failures of plumbing items, including shower valves, are covered under my home warranty company, *** *** ***
Bill from JED mechanical showed up to my house without an appointmentMy husband had spoken with JED mechanical earlier that morning and asked JED mechanical to call me direct on my cellphone to make the appointment as my husband was at work and I was at home with the kidsJED never called me to make the appointment, rather, Bill from JED showed up at my door unannounced
When Bill from JED mechanical arrived, he refused to service my showerHe falsely stated that my shower was missing parts and this voided the warrantyHe insisted that I sign the slip of paper acknowledging his visit, and that I could hire JED to fix my shower valve for $plus partsHe told me that I would not be charged the $for the visit, which also turned out to be a statement as the home warranty company later sent a bill for the $fee
After this incident, my husband replaced the shower valve himselfWith the new replacement valve (a $part from ***.com), it took 10-minutes to remove the old valve and to replace the new valveThere were no missing parts and the new valve works great
Had Bill from JED mechanical been honest and competent, he would have correctly diagnosed that the valve had failed and ordered the replacementInstead, he refused to work on the valve and asked for $for a fee on top of parts (additionally, we were later charged the $home warranty fee)
Numerous customers have complained about JED mechanical on ***.com for also asking customers to pay $+ parts, in addition to the $Home warranty co-pay (see complaints about JED at:
http://www.***.com/***/jed-mechanical-contractors-sterling)This seems to be a scam as JED is making a claim that the items were not covered by the home warrantyThis is unethical and should be stopped
Regards,*** ***
The appointment was scheduled and the customer was aware of the time frame, Bill arrived and found the master bath shower faucet had been taken apart by the home owner and was now missing partsAs the insurance company does not cover the repair of items missing parts or items that have been
tampered with by home owners, we did not complete the repair under their coverage, Bill offered an estimate to do the work outside of the warranty which was refusedUnder our contract with *** *** *** we are owed the deductible $for going to a call even if the home owner is unhappy with the findings
Date: Wed, Sep 30, at 11:AMSubject: case #***To: *** *** This customer had her water heater replaced by JedIn an unrelated matter in the following month she insists our technician was to blameWe informed her that we'd be happy to have a field supervisor
come out to look at the issue at no charge, but she just wanted a refund on her service fee for ***, her home warranty companyWe explained that we can not refund her service fee as it is the policy of ***, our parent company, to collect that and she could call them to disputeWe did not intend for any miscommunication.Jed Mechanical
Date: Wed, Sep 30, at 10:AMSubject: case# ***To: *** *** This customer was not willing to pay the service fee which is required by his home warranty ***, a company we work forWhen a customer is refusing to pay the fee, our technicians are told not to
argue and we will bill *** which in turn bills it's customers for that feeIt is required by *** for us to do soThe customer may have misunderstood the technician and assumed the fee was waived, but this is never the caseWe attempted to explain this information to the customer on several occasionsHe can speak with his home warranty company about their service fee policy if there is any future concern with this matter.Jed Mechanical
Date: Wed, Sep 16, at 11:AMSubject: Re: *** *** Rebuttal (***)To: *** *** In response to the additional concerns regarding this matter we reply with the following, hopefully offering further explanation:First of all, we acknowledge your concerns and apologize for any confusion.We are a vendor for *** *** *** and follow their guidelinesWhat Bill found and reported to *** was missing partsWhen there are missing parts the item is not covered or deniedThis is the fact of the matterBill called into *** to report what he found and they denied the claimUnfortunately, we have the difficult task of reporting the denial to the home owner and they are rarely happy to hear that their home warranty company will not cover an item in their homeBill offered a price to do the work outside of the warranty with our Jed Mechanical pricing which was refused.As for the $service fee, when a customer is dissatisfied we do not insist on collecting the fee and simply bill *** as we are instructed by them to doBill should not have indicated that it was not to be chargedPerhaps this was more miscommunication, we apologize for this as well.As for the scheduling, it was in our calendar and noted as confirmed; our apologies that you did not receive a courtesy phone callIt is our policy to call ahead but if you did not receive a call, it was our mistakeIt was in no way intentional to inconvenience the customer.When a claim is denied by *** *** ***, the company that we work for, we must report this information to the customerWe then offer a standard rate serviceFor Jed Mechanical, our rate is $175+partsThis is a fair rateUnfortunately, a lot of people with home warranty contracts are upset when claims are denied, feeling cheated if asked to pay out of pocketThis is not our policy, it is the policy of ***We offer our services to make repairs that are not covered since we are plumbers at their propertyWe understand that it may be upsetting to pay for a home warranty contract, spending your money, expecting all issues to be covered under your contract, but this simply is not the case.There was no claim, no unethical behavior, and Jed Mechanical disputes these slanderous insinuations
Date: Wed, Sep 30, at 11:AMSubject: case # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>This customer had her water heater replaced by JedIn an unrelated matter in the following month she insists our technician was to blameWe informed her that we'd be happy to have a field supervisor come out to look at the issue at no charge, but she just wanted a refund on her service fee for ***, her home warranty companyWe explained that we can not refund her service fee as it is the policy of ***, our parent company, to collect that and she could call them to disputeWe did not intend for any miscommunication.Jed Mechanical
Date: Wed, Sep 30, at 11:AMSubject: case # [redacted] To: [redacted] < [redacted] @myRevdex.com.org>This customer was treated with respect and courtesy and simply asked for our company to break our protocol and policyWe attempt to reason with every customer with courtesyWe were not treated respectfully and there were an obscene amount of calls harassing our staff throughout the dayThis complaint is an untrue, exaggerated, account of eventsWe consider this slander and a petty attempt at bad-mouthing our companyJed Mechanical
To Whom It May Concern:Ms*** was treated professionally and with courtesyThe allegations that she makes are false, Her check and copy of her receipt were mailed to herShe made payment for a water heater with a check that was unsigned and in the wrong amountJed Mechanical Installed a
gallon propane hot Water heater at Our cost of $775,00, This is normally a $1400,job because she is under warranty with *** *** *** she received a water heater at Contractors cost, Furthermore, please refer back to the Invoice provided with her acceptance of this cost indicated by her signature at the bottom.She wrote to the Revdex.com of Virginia, the Attorney General of the state of Virginia for what reason? Please inform Jed MechanicalIn closing, there was never any improper handling of Ms***'s checkWe sent her a copy of the check that was never signed and the amount was not correctPlease let Jed Mechanical know of any wrong doing In this situation.Katherine W***Office ManagerJed Mechanical Contractors
Date: Wed, Sep 30, at 11:AMSubject: case #***To: *** *** This customer was treated with respect and courtesy and simply asked for our company to break our protocol and policyWe attempt to reason with every customer with courtesyWe were not treated
respectfully and there were an obscene amount of calls harassing our staff throughout the dayThis complaint is an untrue, exaggerated, account of eventsWe consider this slander and a petty attempt at bad-mouthing our company. Jed Mechanical
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
JED mechanical is providing a account of what happened
My shower has a *** *** Rite Temp Pressure Balancing ValveThis valve was the original valve and had stopped working due to a mechanical failure (the hot water completely stopped working and the faucet itself started leaking)Mechanical failures of plumbing items, including shower valves, are covered under my home warranty company, *** *** ***
Bill from JED mechanical showed up to my house without an appointmentMy husband had spoken with JED mechanical earlier that morning and asked JED mechanical to call me direct on my cellphone to make the appointment as my husband was at work and I was at home with the kidsJED never called me to make the appointment, rather, Bill from JED showed up at my door unannounced
When Bill from JED mechanical arrived, he refused to service my showerHe falsely stated that my shower was missing parts and this voided the warrantyHe insisted that I sign the slip of paper acknowledging his visit, and that I could hire JED to fix my shower valve for $plus partsHe told me that I would not be charged the $for the visit, which also turned out to be a statement as the home warranty company later sent a bill for the $fee
After this incident, my husband replaced the shower valve himselfWith the new replacement valve (a $part from ***.com), it took 10-minutes to remove the old valve and to replace the new valveThere were no missing parts and the new valve works great
Had Bill from JED mechanical been honest and competent, he would have correctly diagnosed that the valve had failed and ordered the replacementInstead, he refused to work on the valve and asked for $for a fee on top of parts (additionally, we were later charged the $home warranty fee)
Numerous customers have complained about JED mechanical on ***.com for also asking customers to pay $+ parts, in addition to the $Home warranty co-pay (see complaints about JED at:
http://www.***.com/***/jed-mechanical-contractors-sterling)This seems to be a scam as JED is making a claim that the items were not covered by the home warrantyThis is unethical and should be stopped
Regards,*** ***
The appointment was scheduled and the customer was aware of the time frame, Bill arrived and found the master bath shower faucet had been taken apart by the home owner and was now missing partsAs the insurance company does not cover the repair of items missing parts or items that have been
tampered with by home owners, we did not complete the repair under their coverage, Bill offered an estimate to do the work outside of the warranty which was refusedUnder our contract with *** *** *** we are owed the deductible $for going to a call even if the home owner is unhappy with the findings
Date: Wed, Sep 30, at 11:AMSubject: case #***To: *** *** This customer had her water heater replaced by JedIn an unrelated matter in the following month she insists our technician was to blameWe informed her that we'd be happy to have a field supervisor
come out to look at the issue at no charge, but she just wanted a refund on her service fee for ***, her home warranty companyWe explained that we can not refund her service fee as it is the policy of ***, our parent company, to collect that and she could call them to disputeWe did not intend for any miscommunication.Jed Mechanical
Date: Wed, Sep 30, at 10:AMSubject: case# ***To: *** *** This customer was not willing to pay the service fee which is required by his home warranty ***, a company we work forWhen a customer is refusing to pay the fee, our technicians are told not to
argue and we will bill *** which in turn bills it's customers for that feeIt is required by *** for us to do soThe customer may have misunderstood the technician and assumed the fee was waived, but this is never the caseWe attempted to explain this information to the customer on several occasionsHe can speak with his home warranty company about their service fee policy if there is any future concern with this matter.Jed Mechanical
Date: Wed, Sep 16, at 11:AMSubject: Re: *** *** Rebuttal (***)To: *** *** In response to the additional concerns regarding this matter we reply with the following, hopefully offering further explanation:First of all, we acknowledge your concerns and apologize for any confusion.We are a vendor for *** *** *** and follow their guidelinesWhat Bill found and reported to *** was missing partsWhen there are missing parts the item is not covered or deniedThis is the fact of the matterBill called into *** to report what he found and they denied the claimUnfortunately, we have the difficult task of reporting the denial to the home owner and they are rarely happy to hear that their home warranty company will not cover an item in their homeBill offered a price to do the work outside of the warranty with our Jed Mechanical pricing which was refused.As for the $service fee, when a customer is dissatisfied we do not insist on collecting the fee and simply bill *** as we are instructed by them to doBill should not have indicated that it was not to be chargedPerhaps this was more miscommunication, we apologize for this as well.As for the scheduling, it was in our calendar and noted as confirmed; our apologies that you did not receive a courtesy phone callIt is our policy to call ahead but if you did not receive a call, it was our mistakeIt was in no way intentional to inconvenience the customer.When a claim is denied by *** *** ***, the company that we work for, we must report this information to the customerWe then offer a standard rate serviceFor Jed Mechanical, our rate is $175+partsThis is a fair rateUnfortunately, a lot of people with home warranty contracts are upset when claims are denied, feeling cheated if asked to pay out of pocketThis is not our policy, it is the policy of ***We offer our services to make repairs that are not covered since we are plumbers at their propertyWe understand that it may be upsetting to pay for a home warranty contract, spending your money, expecting all issues to be covered under your contract, but this simply is not the case.There was no claim, no unethical behavior, and Jed Mechanical disputes these slanderous insinuations