Carl's Stereo On Wheels

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

***,I don't believe I am getting your full messageThis is the reply that I received on my end: This message originally read on 10/18/Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** *** From the last conversation that you and I had personally (with *** there) this whole situation has gone SouthWe pushed *** at the body shop hard and had you set up Friday that week to address the scuff marks on top the lidThis was irregardless of who did them or how they got thereI felt at that point we were bending over backwards trying to just get you handledYou came across to me as a genuinely sincere guy who loves his truck and wants everything perfectI get that, I've seen your truck and it is extremely niceYou want the lid to represent your truckAt some point you are going to have to help me, help youYou are giving me nothing to go on to help your situation with your Revdex.com responseYou can also be really blunt with meIf you had buyers remorse, let me knowIf you no longer want this lid because of that other truck your looking to buy, let me knowOne way or another, we have to get to the bottom of this situationI prefer it be now instead of multiple messages back and forthHow can I help? Thanks for your time. *** *** President

***
I looked up your original ticket and you are correctThis was
originally purchased and installed months ago on 03/20/We installed a
Compustar Pro series top of the line unit, which is required if you have a
manual transmission vehicleIt is one of the few
units built for your manual
transmission applicationThis unit has several layers of protection to avoid
the vehicle starting while in gearYes, we do recognize that you said you didn’t
use this until months later when realizing your issueAs you know already, I
was the one you spoke with the very last timeLet me summarize the last
conversation between you and I
You explained to me that the only time the vehicle has
issues is if it sits overnight or for a period of timeOtherwise, the system
works properlyAnytime the vehicle was brought to us, you were never able to
leave it overnight to simulate the issueI do understand that your schedule
does not permit leaving with usAll we
can do at that point is speculate possible issues and try to change programming
etcWhen you contacted me personally, I
pulled a technician aside and printed the technical data sheet for your exact vehicleAfter looking at the vehicle
technical data sheet, there was nothing on there that is time sensitiveI then
called technical support from Compustar and Spoke with Josh WhiteHe agreed
with our findings and only had comment for us concerning this installation
He said voltage could be the only factor that would differentiate if it sat for
a while or not before remote starting the vehicleJosh also said that you had
called him directly and he said the same thing to youFrom there, I told you that
technical said the battery was most likely your issue and that you may want to
get it checkedIn my very next breath, here is what I also said… just checking
the battery won’t workWhen you drive any place to have it checked, the
battery would have a charge on it from the drive on the way there and the
reading would not be accurateI also said the only way to check adequately is
to test after sitting for a period of timeAt that point you agreed to
purchase a battery from us and have installed on Monday 01/25/I special
ordered the battery and agreed to have a technician come in hour early to work
on your vehicleAfter you asking are you sure that it was a battery issue
several times, here was my comment“If a new battery did not fix your
situation, I would refund your money on both the battery and remote starter
along with installing your old battery”You agreed that this was a “more than fair”
solution and said the vehicle would be here Monday before we openedNeedless
to say, you were a no show for your appointment and I have a battery that we
don’t need sitting on the shelf
I am sorry that you feel my response on the phone was rude
and lacked professionalismThat is not my nature and don’t want any client to
feel unvalued or disrespected in any matterI do remember our conversation
very clearlyI did however express frustration to you when I had a hard speaking
without being over talkedIt is impossible to have a meaningful conversation
if each party does not let the other finish sentences and complete thoughts
For whatever it is worth, I apologize if you took me speaking up to you the
wrong wayIt was not my intent
Lastly, your confidence in us after speaking with Kerry Ford…
The Kerry Ford vehicle (singular not plural) turned out to have some type of weird
factory remote start prep package that would not allow any aftermarket unit to
workWe ended up having to resort to installing a Factory Ford remote start
and returning the sale on the aftermarket systemThis was a very unusual
circumstance and no one could know of an issue such as this in advance
including the customerThis customer is now extremely happy with us for all
the effort we put into research on his behalfIn his words our customer
service gets an on a scale from to
Resolution… I will still honor my original solution that you
and I agreed upon to correct the issue with your vehicleMy offer still
includes the refund of the battery and remote start if it does not correct your
remote start issueI will ask you to drop your vehicle the night before your
appointment so that we can test properly under the same circumstances that you
are complaining aboutIf you have to rent a vehicle to do so, I will also
credit your account the $25-$it would cost for the rental vehicle as well if
the battery is not the issueIn other words, my confident level of your issue
being the vehicle battery is extremely high and I am backing up my statementThis
is our 21st year in businessWe are proud of our excellent customer
service and appreciate every customerMy goal is to have you feeling this same
way at the end of the dayThanks for your time and I look forward to hearing
your reply

***, Thanks for taking the time out of your busy day to finally speak with me todayAfter our conversation, I think it is safe to say that this unit does not need repainted and just needs a clay/buff jobWe have you an appointment set to drop the lid off this Saturday 11/at 9am for this servicePlease confirm that this is the agreement that we spoke about this afternoon on the phone and we can move forwardThanks again for taking the time to get this handled *** ***

Mrs***,Again, the manufacturers of the ASWC-adapter say that this unit will not work with your vehicleThis was determined after spending several hours on the phone with their technical teamThere are many other dealers out there that sell this same deviceShould you feel that confident, my suggestion is for you to seek out another shop and tell them what you know will workThere is a dealer locator on the main page of ***'s website to find a dealerWe believe it is counter productive to address the reasons we called the police, how rude that we were to you while in our store, or any other content such as thisFor what it is worth, I apologize if I or any of my staff have offended youOur goal here is resolve an "issue" instead of rehashing pointless issues that bring no remedyFor that reason I am going to skip to the acceptable resolution sectionLike I stated before, the light was not on during the install, directly after the install, or when we pulled it out of the installation bayIt did not come on until after it hesitated to start in the parking lot afterIrregardless, I had already offered to reset her check engine light by either performing a hard reset with the battery cables, or our scan tool that plugs into the OBD port of the vehicleIt is obvious from your last reply that you do not want us to touch your vehicle againAnyone with a 1/2" wrench or basic scan tool can do the same thingSo I called *** ***, *** *** ***, and ***All three of these companies claimed to do check engine light resets at no chargeI would always recommend calling in advance because some franchise owners may operate differently depending on the area you live inJust let them know you had a "hard start" and the vehicle had to crank longer than normalThey will know exactly what to doAnyone with experience will know that *** has had an issue with the UCan CommunicationIt doesn't take much for any type of light to come onIf you google "*** UCan Communication Line issues" you will see how many vehicles that are effected by thisI have listed below for your review as well.2002-*** ***2004-*** ***2004-*** ***2002-*** ***2005-*** ***2002-*** ***2005-*** ***2005-*** ***2004-*** ***2003-*** ***2003-*** ***If you are not successful finding a company to reset your dash light, my offer is still open to have a technician perform this (by appointment) for youIt takes a matter of minutes and a very basic scan toolI'm certain that one of the companies listed earlier would be more than happy to do this at no charge as wellThanks,Carl M***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]My position is the same as contained in my original complaintI do not want to give the business the opportunity another chance to diagnosis and/or repair the deviceI do not trust this business and believe the business' response is dishonestI want a full refund; if not I will pursue the matter in court as the product is still under warranty.Regards,
*** ***