Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received my refund I returned the package on November **, The return receipt is attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear, [redacted] We are so sorry you still did not receive the order # ***Unfortunately we did not receive before any of above mentioned claimsThe following issue can be resolved in ways : we can send the replacement or refund as soon as possibleWe need your confirmation in this case Have a good evening !
Dear Revdex.com ,We had already communicated with [redacted] ( the seller on [redacted] and the person who complained here ) we had fully refunded them about a week ago - they had promised us they will cancel this Revdex.com claim -I have this in writing from them.In regards to the actual claim, the package was received LATE so we had to dispute it with [redacted] - [redacted] did refunded us - then once the package FINALLY arrived we cancelled the dispute and return the money to the seller / [redacted] .Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I am done with thisThe email was sent to the Revdex.com and it obviously implies this is an Amazon companyIt is notThey billed me before it shippedThey want me to pay shipping and insurance saying they will reimburse me and not charge a restocking fee, yet other complaints state the opposite on the Revdex.com web siteI would rather take the $dollar loss and find another project for this than pay even more and trust that the will do as they sayThis bogus company should be out of business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The business web site says free returnsThe shipping label they have sent me with instructions for me to pay the return postage and insuranceThat is not a free return In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received a refund, so it has been completely resolved I will accept it and notify Revdex.com once my credit card has been credited In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they did send me a return labelHowever, I will be keeping this complaint open until they issue a refund as I do not trust them based on my experience with them Sincerely, [redacted]
Dear *** *** As always we do our best to fulfill each order we receive - however in this case the item your ordered went out of stock. We have already fully refunded your purchase - you may check your paypal / credit card statement.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was finally able to speak to Jeff after trying for a couple weeks The only reason he did get back to us was because *** was putting pressure on him and we opened the Revdex.com claimJeff's statement about the item arriving late and having issues is false Please see the attached documentation and emails from Jeff Attached are the details of the sale...The following is the information from ***'s site.Here is the tracking information from the ***: ***Tracking ID: ***As you can see, we shipped the item the same day it was ordered The item was delivered on December **, days before the expected arrival date The recipient, NOT JEFF, but the person who the item was actually ordered for, called us and told us that the item did arrive on this date and nothing was missing They had been trying to get in touch with Jeff with no luck as well. The recipient also told us that they never contacted Jeff and told him the items did not arrive Jeff did not even attempt to contact us before filing a claim against us He was thinking he could scam us out of the money and it would not be worth our time to pursue I have several derogatory emails from Jeff about this This is the fourth time he has change his story about what happened *** is investigating his account and may terminate his account for buyer violations such as this. His first story was that he did not receive one item but asked for a full refund for bothI have been fighting this claim which hurt my *** seller account because of the lies he told He has continued to lie, and has just told you several lies in his responseHe is a poor business person and does not care how he treats his customers and sellers There is no way he should be allowed to get away with this I was about to let this all go, but now that I see he is still lying and trying to deceive people, I want to move forward with this because people need to know he is a liar and a thief. We did nothing wrong and actually went over and above for this customer, and he tried to use a buyer claim to get the product for free even though he had been paid for the product by the recipient. Thank You.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.As far as I am concerned the complaint can be closed as long as no negative comments/reviews are made of us and the business does not attempt to contact us or purchase from us again in the future
Sincerely,
*** ***
Dear client, you have been fully refunded with paypal - we have however did not received the item back from you.I will send you a message to discuss this via email
You have ordered - Suburban 5121A Water Heater, 6 Gallon according to our information. Order was checked before the shipping.Description: SUBURBAN MFG CO 5058A SW6DE W/H 6 GAL DSI/ELEC. All above mentioned information you can find on our site. You requested to cancel your order which was placed on Dec **. Unfortunately, we weren't able to stop this shipment and your items were shipped. We apologize for the inconvenience caused. Previously you were informed via direct e-mail that you will be reimbursed for the return despite the item was opened with no any additional charges.According to your request that we have the first time the tape on the package was barely in tact, We are sorry for the problem with the carrier. We will contact FedEx and claim. Please note that in most cases according to the seller's policy when the item is used or the item is returned not like in the condition it was shipped before charges for the return include 25% restocking fee. The following information is available in free access. Again previously you were informed via direct e-mail that you will be reimbursed for the return despite the item was opened with no any additional charges.Please contact our company directly for more questions. Returns are accepted within 30 calendar days after delivery date. Please do not delay the return.Also thee information about return you find in paragraph 3 on our site. The next means: 3. Return and partial refund Because the shipping & handling cost is very high and product images on 2DayDeliver are very hight quality . We do not give refund for returns without quality problems - reasons like "not like the picture" - "not as anticipated" or just "not satisfied" - will not be accepted. Before placing an order, please take a good looks at the product images and descriptions.If you still want to return the product for such reasons - we will reduce the shipping fee from the order total amount, and charge you 5-15% restocking fee - that means a partial refund.
Dear, [redacted]. We have received the confirmation from your side to process the full refund. Order # [redacted] - refunded in full. Thank you for your understanding.
We apologise for the inconvenience we have caused.We would like to inform you that your order will be refunded in the next 24 hours.Thank you for your patience.
We are sorry for the misunderstanding.Your order was in the process of shipping - yet you asked for it to be cancelled - so therefore we have cancelled it and fully refunded you.Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am done with this. The email was sent to the Revdex.com and it obviously implies this is an Amazon company. It is not. They billed me before it shipped. They want me to pay shipping and insurance saying they will reimburse me and not charge a restocking fee, yet other complaints state the opposite on the Revdex.com web site. I would rather take the $70 dollar loss and find another project for this than pay even more and trust that the will do as they say. This bogus company should be out of business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received my refund I returned the package on November **, The return receipt is attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Dear, [redacted] We are so sorry you still did not receive the order # ***Unfortunately we did not receive before any of above mentioned claimsThe following issue can be resolved in ways : we can send the replacement or refund as soon as possibleWe need your confirmation in this case Have a good evening !
Dear Revdex.com ,We had already communicated with [redacted] ( the seller on [redacted] and the person who complained here ) we had fully refunded them about a week ago - they had promised us they will cancel this Revdex.com claim -I have this in writing from them.In regards to the actual claim, the package was received LATE so we had to dispute it with [redacted] - [redacted] did refunded us - then once the package FINALLY arrived we cancelled the dispute and return the money to the seller / [redacted] .Thank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I am done with thisThe email was sent to the Revdex.com and it obviously implies this is an Amazon companyIt is notThey billed me before it shippedThey want me to pay shipping and insurance saying they will reimburse me and not charge a restocking fee, yet other complaints state the opposite on the Revdex.com web siteI would rather take the $dollar loss and find another project for this than pay even more and trust that the will do as they sayThis bogus company should be out of business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The business web site says free returnsThe shipping label they have sent me with instructions for me to pay the return postage and insuranceThat is not a free return In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not yet received a refund, so it has been completely resolved I will accept it and notify Revdex.com once my credit card has been credited In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and they did send me a return labelHowever, I will be keeping this complaint open until they issue a refund as I do not trust them based on my experience with them Sincerely, [redacted]
So sorry for you not getting timely support, we are doing the best we can.In regards to your order, it was refunded due to out of stock.thanks
Dear *** *** As always we do our best to fulfill each order we receive - however in this case the item your ordered went out of stock. We have already fully refunded your purchase - you may check your paypal / credit card statement.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was finally able to speak to Jeff after trying for a couple weeks The only reason he did get back to us was because *** was putting pressure on him and we opened the Revdex.com claimJeff's statement about the item arriving late and having issues is false Please see the attached documentation and emails from Jeff Attached are the details of the sale...The following is the information from ***'s site.Here is the tracking information from the ***: ***Tracking ID: ***As you can see, we shipped the item the same day it was ordered The item was delivered on December **, days before the expected arrival date The recipient, NOT JEFF, but the person who the item was actually ordered for, called us and told us that the item did arrive on this date and nothing was missing They had been trying to get in touch with Jeff with no luck as well. The recipient also told us that they never contacted Jeff and told him the items did not arrive Jeff did not even attempt to contact us before filing a claim against us He was thinking he could scam us out of the money and it would not be worth our time to pursue I have several derogatory emails from Jeff about this This is the fourth time he has change his story about what happened *** is investigating his account and may terminate his account for buyer violations such as this. His first story was that he did not receive one item but asked for a full refund for bothI have been fighting this claim which hurt my *** seller account because of the lies he told He has continued to lie, and has just told you several lies in his responseHe is a poor business person and does not care how he treats his customers and sellers There is no way he should be allowed to get away with this I was about to let this all go, but now that I see he is still lying and trying to deceive people, I want to move forward with this because people need to know he is a liar and a thief. We did nothing wrong and actually went over and above for this customer, and he tried to use a buyer claim to get the product for free even though he had been paid for the product by the recipient. Thank You.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
we have issued you a return label, please check your email
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.As far as I am concerned the complaint can be closed as long as no negative comments/reviews are made of us and the business does not attempt to contact us or purchase from us again in the future
Sincerely,
*** ***
Dear clientYour item was delivered - see tracking Carrier: ***, Tracking #: *** You may contact us directly for other issuesThank you
Dear client, you have been fully refunded with paypal - we have however did not received the item back from you.I will send you a message to discuss this via email
You have ordered - Suburban 5121A Water Heater, 6 Gallon according to our information. Order was checked before the shipping.Description: SUBURBAN MFG CO 5058A SW6DE W/H 6 GAL DSI/ELEC. All above mentioned information you can find on our site. You requested to cancel your order which was placed on Dec **. Unfortunately, we weren't able to stop this shipment and your items were shipped. We apologize for the inconvenience caused. Previously you were informed via direct e-mail that you will be reimbursed for the return despite the item was opened with no any additional charges.According to your request that we have the first time the tape on the package was barely in tact, We are sorry for the problem with the carrier. We will contact FedEx and claim. Please note that in most cases according to the seller's policy when the item is used or the item is returned not like in the condition it was shipped before charges for the return include 25% restocking fee. The following information is available in free access. Again previously you were informed via direct e-mail that you will be reimbursed for the return despite the item was opened with no any additional charges.Please contact our company directly for more questions. Returns are accepted within 30 calendar days after delivery date. Please do not delay the return.Also thee information about return you find in paragraph 3 on our site. The next means: 3. Return and partial refund Because the shipping & handling cost is very high and product images on 2DayDeliver are very hight quality . We do not give refund for returns without quality problems - reasons like "not like the picture" - "not as anticipated" or just "not satisfied" - will not be accepted. Before placing an order, please take a good looks at the product images and descriptions.If you still want to return the product for such reasons - we will reduce the shipping fee from the order total amount, and charge you 5-15% restocking fee - that means a partial refund.
Dear, [redacted]. We have received the confirmation from your side to process the full refund. Order # [redacted] - refunded in full. Thank you for your understanding.
We apologise for the inconvenience we have caused.We would like to inform you that your order will be refunded in the next 24 hours.Thank you for your patience.
We are sorry for the misunderstanding.Your order was in the process of shipping - yet you asked for it to be cancelled - so therefore we have cancelled it and fully refunded you.Thanks
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am done with this. The email was sent to the Revdex.com and it obviously implies this is an Amazon company. It is not. They billed me before it shipped. They want me to pay shipping and insurance saying they will reimburse me and not charge a restocking fee, yet other complaints state the opposite on the Revdex.com web site. I would rather take the $70 dollar loss and find another project for this than pay even more and trust that the will do as they say. This bogus company should be out of business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]