Carlins Pest Control

Initial Business Response / [redacted] (1000, 5, 2016/01/03) */ Contact Name and Title: First Choice Housing Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @gmail.com First Choice Housing has completed over maintenance requests from the complainantAll of which have been addressedCompleted maintenance request forms are available for review While we recognize the roof issue is an ongoing issue we have made numerous attempts to correct the issue INCLUDING: patching of the roof which did not resolve the issueOnce this was determined not to resolve the issue we then put on a BRAND NEW ROOFIt was brought to our attention by the renter on the morning of December the new roof did not rectify the issue After we received the call from the renter on the morning of December we visited the home to inspect the issue within one hour of the renter callingOn the morning of December 29, we attempted to schedule an 8:a.mappointment at the home to remove the water damaged ceiling and further investigate the issueWe were told this was too early to come, as renters were still sleeping, on a business day, at 8:amSo, we came later in the morning, removed the wet drywall and flooringThe issue was further investigated, as the ceiling was now removedWe currently have an appointment at the home to put on yet another new roof and install new drywall to the ceiling on January 5, It is of our opinion, while the roof has been a shared frustration of both parties, First Choice Housing has attempted to repair and spent significant time and money resolving the issueIt is our expectations that the new roof being installed January 5, weather permitting, will resolve the issue OFFER:

Initial Business Response /* (1000, 5, 2016/01/03) */
Contact Name and Title: First Choice Housing
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
First Choice Housing has completed over 22 maintenance requests from the complainant. All of which have been addressed. Completed...

maintenance request forms are available for review.
While we recognize the roof issue is an ongoing issue we have made numerous attempts to correct the issue INCLUDING: patching of the roof which did not resolve the issue. Once this was determined not to resolve the issue we then put on a BRAND NEW ROOF. It was brought to our attention by the renter on the morning of December 28 the new roof did not rectify the issue.
After we received the call from the renter on the morning of December 28 we visited the home to inspect the issue within one hour of the renter calling. On the morning of December 29, we attempted to schedule an 8:00 a.m. appointment at the home to remove the water damaged ceiling and further investigate the issue. We were told this was too early to come, as renters were still sleeping, on a business day, at 8:00 am. So, we came later in the morning, removed the wet drywall and flooring. The issue was further investigated, as the ceiling was now removed. We currently have an appointment at the home to put on yet another new roof and install new drywall to the ceiling on January 5, 2016.
It is of our opinion, while the roof has been a shared frustration of both parties, First Choice Housing has attempted to repair and spent significant time and money resolving the issue. It is our expectations that the new roof being installed January 5, weather permitting, will resolve the issue.
OFFER: