Carlisle Regional Medical Center

Complaint: [redacted] I am rejecting this response because:Date Filed: 8/7/10:AM This is the second complaint about them regarding this issueThey responded to the first complaint stated that it was taken care of and that my balance was zeroThat was a complete and total lieI was seen in the ER after my accident on 12/21/and the received payment from my Auto insurance company as well as my health insurance company (which they never should have sent anything to in the first place) and they are trying to get me to pay the difference between what was billed and what the insurance companies paid which is $3,I have called on several occasions to get this balance cleared from my account and the money that was paid to them by health insurance company returned to my health insurance company because in PA they are only allowed to accept what the auto insurance company paid to them since all treatment was related to an accidentI received a phone call today 8-7-from a collection agency stated that I still owe the balance after being repeatedly told that the balance on my account was taken care of the balance was $I have received nothing from the hospital since beginning of May which was the last time that I had any contact with them regarding my account and was assured that it would be taken care ofThe gentleman from the collection agency read in the account notes that this account was to be written off and that note was made back in May After getting off the phone with the collection agency I called the billing department of the hospital and spoke with someone locally not in North Carolina who read through all the notes on my account and saw that nothing that they said they were going to do was doneShe entered an adjustment on my account but it needs to be approved by the billing department in North CarolinaI have been dealing with them since Feb/March to get this cleared up and the money refunded to my health insurance company and my account balance to be zeroThis is no way for them to run a business.Desired Outcome: To have this issue finally taken care offI've had enough to deal with mentally, physically and emotionally from this accident that this issue just compounds things and needs to be fixed and fixed correctly not just half a**ed Regards, [redacted]

Revdex.com: More than a week has passed since they claimed a refund would be processedMore than two weeks has passed since they claimed I would receive an itemized statementI have received neitherOnce I receive the response and a statement showing a $balance, the resolution will be satisfactory, but as of now, I have no evidence either of these things is actually forthcoming, so the problem still exists despite their response Regards, [redacted] & [redacted]

Complaint: [redacted] I am rejecting this response because: Date Filed: 8/7/10:AM This is the second complaint about them regarding this issueThey responded to the first complaint stated that it was taken care of and that my balance was zeroThat was a complete and total lieI was seen in the ER after my accident on 12/21/and the received payment from my Auto insurance company as well as my health insurance company (which they never should have sent anything to in the first place) and they are trying to get me to pay the difference between what was billed and what the insurance companies paid which is $3,I have called on several occasions to get this balance cleared from my account and the money that was paid to them by health insurance company returned to my health insurance company because in PA they are only allowed to accept what the auto insurance company paid to them since all treatment was related to an accidentI received a phone call today 8-7-from a collection agency stated that I still owe the balance after being repeatedly told that the balance on my account was taken care of the balance was $I have received nothing from the hospital since beginning of May which was the last time that I had any contact with them regarding my account and was assured that it would be taken care ofThe gentleman from the collection agency read in the account notes that this account was to be written off and that note was made back in May After getting off the phone with the collection agency I called the billing department of the hospital and spoke with someone locally not in North Carolina who read through all the notes on my account and saw that nothing that they said they were going to do was doneShe entered an adjustment on my account but it needs to be approved by the billing department in North CarolinaI have been dealing with them since Feb/March to get this cleared up and the money refunded to my health insurance company and my account balance to be zeroThis is no way for them to run a business.Desired Outcome: To have this issue finally taken care offI've had enough to deal with mentally, physically and emotionally from this accident that this issue just compounds things and needs to be fixed and fixed correctly not just half a**ed Regards, [redacted]

In reference to [redacted] , ID# [redacted] I received a notice from [redacted] via the Carlisle regional Medical Center web that this was being disputed Noticing the error on the account I sent to our business office which has corrected the mistake There is currently no balance due from [redacted] and the correct adjustments have been made to the account.Thank youMichelle Y [redacted] |Patient Access Director | Carlisle Regional Medical Center | Alexander Spring Rd | Carlisle PA 17015Tel: ###-###-#### | Fax: ###-###-#### | [redacted] @carlislermc.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

5/18/
Good morning,The below request was reviewed and we have found the following.the pelvic ultrasound, findings were noted by the radiologist and a transvaginal ultrasound was then performed to ensure better detail/optimization for the ultrasound examThe bill the patient is
receiving in the amount $377.89, with the private pay discount of 65% applied, is for the transvaginal ultrasound performed in addition to the pelvic ultrasoundPer the notes on the a patient's spouse called into the billing office January questioning this amount and was advised at that time the private pay discount was applied and the difference was for the transvaginal ultrasound.If you have any other questions, please feel free to contact me.Michelle YPatient Access Director

In reference to *** ***, ID# ***
I received a notice from *** *** via the Carlisle regional Medical Center web that this was being disputed Noticing the error on the account I sent to our business office which has corrected the mistake
There is currently no balance due from *** *** and the correct adjustments have been made to the account.Thank youMichelle Y*** |Patient Access Director | Carlisle Regional Medical Center | Alexander Spring Rd | Carlisle PA 17015Tel: ###-###-#### | Fax: ###-###-#### |***@carlislermc.com

Revdex.com:More than a week has passed since they claimed a refund would be processedMore than two weeks has passed since they claimed I would receive an itemized statementI have received neitherOnce I receive the response and a statement showing a $balance, the resolution will be satisfactory, but as of now, I have no evidence either of these things is actually forthcoming, so the problem still exists despite their response
Regards,
*** & *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The doctor ordered only a pelvic ultrasound and we were not informed of additional charges or testing that was not approved by our doctor The pelvic ultrasound was not viewed by the radiologist prior to the trans-vaginal ultrasound being performed and at no time was any of this discussed with us during our visit Neither My wife, I or our doctor approved additional testing or were consulted As far as I know it is not legal for technicians to make medical decisions for patients and doctors.
Regards,
*** & *** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] & [redacted]

Complaint: [redacted]
I am rejecting this response because:Date Filed: 8/7/2015 10:59 AM This is the second complaint about them regarding this issue. They responded to the first complaint stated that it was taken care of and that my balance was zero. That was a complete and total lie. I was seen in the ER after my accident on 12/21/14 and the received payment from my Auto insurance company as well as my health insurance company (which they never should have sent anything to in the first place) and they are trying to get me to pay the difference between what was billed and what the insurance companies paid which is $3,420.67. I have called on several occasions to get this balance cleared from my account and the money that was paid to them by health insurance company returned to my health insurance company because in PA they are only allowed to accept what the auto insurance company paid to them since all treatment was related to an accident. I received a phone call today 8-7-15 from a collection agency stated that I still owe the balance after being repeatedly told that the balance on my account was taken care of the balance was $0.00. I have received nothing from the hospital since beginning of May 2015 which was the last time that I had any contact with them regarding my account and was assured that it would be taken care of. The gentleman from the collection agency read in the account notes that this account was to be written off and that note was made back in May 2015. After getting off the phone with the collection agency I called the billing department of the hospital and spoke with someone locally not in North Carolina who read through all the notes on my account and saw that nothing that they said they were going to do was done. She entered an adjustment on my account but it needs to be approved by the billing department in North Carolina. I have been dealing with them since Feb/March 2015 to get this cleared up and the money refunded to my health insurance company and my account balance to be zero. This is no way for them to run a business.Desired Outcome: To have this issue finally taken care off. I've had enough to deal with mentally, physically and emotionally from this accident that this issue just compounds things and needs to be fixed and fixed correctly not just half a**ed. 
Regards,
[redacted]

In review of the patients complaint.  I contacted Dr. D[redacted]'s office and spoke to the office manager who indicated the specimen was sent to Carlisle Regional Medical Center to be processed in error.  I have written the patient portion off and balance will be 0.If the patient has any...

questions or concerns please contact Dr. Dussinger's office.thank you Michelle

HI,
thank you for the response.  We are adjusting the balance of $377.89 which will leave no patient responsibility.
thank you

Revdex.com:
More than a week has passed since they claimed a refund would be processed. More than two weeks has passed since they claimed I would receive an itemized statement. I have received neither. Once I receive the response and a statement showing a $0.00 balance, the resolution will be satisfactory, but as of now, I have no evidence either of these things is actually forthcoming, so the problem still exists despite their response.
Regards,
[redacted] & [redacted]

In reference to [redacted], ID#    [redacted].   I received a notice from [redacted] via the Carlisle regional Medical Center web that this was being disputed.  Noticing the error on the account I sent to our business office which has corrected the mistake.  There is...

currently no balance due from [redacted] and the correct adjustments have been made to the account.Thank youMichelle Y[redacted] |Patient Access Director | Carlisle Regional Medical Center | 361 Alexander Spring Rd | Carlisle PA 17015Tel: ###-###-#### | Fax: ###-###-#### |[redacted]@carlislermc.com

Complaint: [redacted]
I am rejecting this response because:
Date Filed: 8/7/2015 10:59 AM This is the second complaint about them regarding this issue. They responded to the first complaint stated that it was taken care of and that my balance was zero. That was a complete and total lie. I was seen in the ER after my accident on 12/21/14 and the received payment from my Auto insurance company as well as my health insurance company (which they never should have sent anything to in the first place) and they are trying to get me to pay the difference between what was billed and what the insurance companies paid which is $3,420.67. I have called on several occasions to get this balance cleared from my account and the money that was paid to them by health insurance company returned to my health insurance company because in PA they are only allowed to accept what the auto insurance company paid to them since all treatment was related to an accident. I received a phone call today 8-7-15 from a collection agency stated that I still owe the balance after being repeatedly told that the balance on my account was taken care of the balance was $0.00. I have received nothing from the hospital since beginning of May 2015 which was the last time that I had any contact with them regarding my account and was assured that it would be taken care of. The gentleman from the collection agency read in the account notes that this account was to be written off and that note was made back in May 2015. After getting off the phone with the collection agency I called the billing department of the hospital and spoke with someone locally not in North Carolina who read through all the notes on my account and saw that nothing that they said they were going to do was done. She entered an adjustment on my account but it needs to be approved by the billing department in North Carolina. I have been dealing with them since Feb/March 2015 to get this cleared up and the money refunded to my health insurance company and my account balance to be zero. This is no way for them to run a business.Desired Outcome: To have this issue finally taken care off. I've had enough to deal with mentally, physically and emotionally from this accident that this issue just compounds things and needs to be fixed and fixed correctly not just half a**ed. 
Regards,
[redacted]

HI,
In response to the below inquiry for [redacted], account # [redacted] date of service 4/10/2015.  Due to a posting of payment error, the patient is due a refund in the amount $311.17.  The request has been put through and will be processed as quickly as possible.
thank you for...

bringing this to our attention.  We hope we have resolved to your satisfaction.
Please contact Michelle if you have any further questions.
 
thank you
Michelle Y[redacted]
Patient Access Director

Thank you for bringing this to our attention.  It seems the refund was completed and monies sent back to [redacted]'s health insurance in May 2015.  In July the refund was accidentally applied as patient responsibility.  Therefore a bill was automatically generated to [redacted].  In reviewing the account notes, [redacted] called the hospital and spoke to the Patient account Rep who quickly recognized the error and corrected immediately.
Our Patient Access Director also has left a message for [redacted] to call her back with any questions.
We apologize for this inconvenience.

HI,
In response to the below inquiry for [redacted], account # [redacted] date of service 4/10/2015.  Due to a posting of payment error, the patient is due a refund in the amount $311.17.  The request has been put through and will be processed as quickly as...

possible.
thank you for bringing this to our attention.  We hope we have resolved to your satisfaction.
Please contact Michelle if you have any further questions.
 
thank you
Michelle Y[redacted]
Patient Access Director

I went into the ER due to a severe headache for two days straight I couldn't handle it anymore. I went in sat in the waiting room for almost an hour. They finally took me back to the room. When I got back there the nurse asked me to pee in a cup(very rudely might I add) I asked her what it was for because I was in there for a headache and I told her I couldn't be pregnant she rudely said it doesn't matter the Dr may want it. So I went and peed in her stupid cup and I sat it on the counter like she asked me too and sat there for another hour waiting for them to take me pee and for someone to come in and see me. Never happened. So I got up and walked out. The nurse I had was so rude to me and acted like quite a witch to me. Regardless if she was having a bad day or not no one deserves to be treated like she treated me. I am almost 40 and she treated me like I was a little kid. Very degrading