Carlock Toyota of Tupelo

Our Sales Manager (***) has reached out to Mr [redacted] He is going to provide us with a receipt for the replacement lugnuts that he purchases and we are going to reimburse him To date, I have not received that receipt The vehicle did not come with a jack or spare tire because it has "run flats" which is a type of tire that allows it to run even when punctured so it did not come from the manufacturer with a jack or spare tire Mr [redacted] was made aware of this and now understands the reason he was not provided those items.Mr [redacted] is being contacted again with regard to the 2nd key I will have an update on that later this week

Complaint: [redacted] I am rejecting this response because: Complaint: [redacted] I am rejecting this response because:I spoke with Toyota Financial and they that it's up to the dealership if they wanted to waive the diagnostics fee and I feel that should be doneI was also told by them, that after they receive the diagnostic report they will then view it and make a decision on how they will repair the system Toyota always says safety 1st, customers happy and how they stand behind their productThis here is a safety hazard for me and my child having to ride and hear this disturbing noiseIt's funny how nice they are when they want u to get the vehicle and how rude they are when it's a problemRegards, [redacted] Regards, [redacted]

I have emailed the customer the form to sign and send back in so I can get his policy canceled and refund him the money dueI also apologized for the delay and will be diligently working towards getting his complaint taking care of Thanks [redacted] Payroll/HR Dept

I have contacted the customer and we will have a pool ready for him to pick up any time after noon on Friday 6/23/

I apologize for not having responded, but I spoke with Mr. *** last week and the issue is resolvedA check was mailed on 6/6/to the address he providedThank you for reminding me to
respond
Sincerely
*** ***

Ms*** met with our service manager yesterday. Her vehicle is out of warranty (it has over 80,miles on it) and he explained that there would be a diagnostic charge (standard practice), which would be absorbed by the dealership if she has the repairs done here. She did not
want to do that. I appreciate that she would like to have her vehicle speakers fixed but we are unable to do anything without diagnosing the cause of the problem. Once we know what is causing the problem, we can request assistance for the repairs from Toyota however, we can't make any guarantees about what the manufacturer will decide to cover. She will be financially responsible for any repairs that the manufacturer will not cover. Ms*** is welcome to bring her car in to have the problem diagnosed, but unless the manufacturer agrees to cover the repairs, she will have to accept financial responsibility

I spoke to *** yesterday and our coordinator for the XM radio install has been in contact with her today. We had to order the radio, which arrived on Monday the 26th. We are coordinating the install of the radio and hope to have it resolved by next week

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The Manufacturer has already told Ms. [redacted] that the vehicle is out of warranty and this is not considered a safety concern.  We stand by our original response so regrettably, we are unable to assist this customer any further.

Complaint: [redacted]
I am rejecting this response because: Complaint: [redacted]I am rejecting this response because:I spoke with Toyota Financial and they that it's up to the dealership if they wanted to waive the diagnostics fee and I feel that should be done. I was also told by them, that after they receive the diagnostic report they will then view it and make a decision on how they will repair the system.  Toyota always says safety 1st, customers happy and how they stand behind their product. This here is a safety hazard for me and my child having to ride and hear this disturbing noise. It's funny how nice they are when they want u to get the vehicle and how rude they are when it's a problem. Regards, [redacted]
Regards,
[redacted]

Mr. [redacted], I will get with the GM today regarding this matter.  I apologize for the trouble and inconvenience all of this has been to you.  If you have the names of any of the managers that you spoke with, it will certainly help me rectify our customer service issues.  Thank you...

for taking time to let us know about your experience.  I will be following up with you soon. [redacted]Carlock Toyota of Tupelo

I have contacted the customer and we will have a pool ready for him to pick up any time after 12 noon on Friday 6/23/17.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our Sales Manager ([redacted]) has reached out to Mr. [redacted].  He is going to provide us with a receipt for the replacement lugnuts that he purchases and we are going to reimburse him.  To date, I have not received that receipt.  The vehicle did not come with a jack or spare tire because it has "run flats" which is a type of tire that allows it to run even when punctured so it did not come from the manufacturer with a jack or spare tire.  Mr. [redacted] was made aware of this and now understands the reason he was not provided those items.Mr. [redacted] is being contacted again with regard to the 2nd key.  I will have an update on that later this week.

I have emailed the customer the form to sign and send back in so I can get his policy canceled and refund him the money due. I also apologized for the delay and will be diligently working towards getting his complaint taking care...

of.
 
Thanks
 
[redacted]Payroll/HR Dept