Carlos Appliances

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ .......Translation On June 6th Mrs [redacted] came into my store to purchase a kenmore washer for the price of $plus taxes, she left a deposit of $She was told that if she did not purchase the washer she would loose her deposit because we would put it on hold for her and it would no longer be available for sale, she was to the pay the balance due on the 8th of June, she did not come to pay, we called to remind her so she could pay the balance due she said she would come to the store, she no longer wanted the washer and she wanted a refund of the money, I told her that I would not give her the money, she said she was going to take me to court or report me to the Better Business, I told her that was fine Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Spanish response Unacceptable I don't understand language The fact that the company owner refused to sell me any items from his store is prejudice and not a good business practice.request the deposit be paid in full since I came back in the time allowed and had been turned down when I tried to buy I really need a washer to replace a broken one.I asked if I can come back to see more waashers later the sales rep [redacted] told me that I had to leave a deposit if I want to buy that washer and I told him no at first cause you'll probably just keep the deposit he say no we give you back the deposit if you don't buy anythingI wrote the deposit out on good faith and they explained that they will give me time to bring my broken washer and then when I did not bring the broken washer cause they later change their mind because the brand of one washer was a may tag and the other I had to exchange as well was a General electric.I explained to him I'm not obligated to buy your washer I told them I'd only buy from them if they want to do exchange [redacted] agreed and took my deposit So the owner change the mind about it all.Then I got a call from [redacted] on the last day saying come pick up your check the owner doesn't want to to do business with you.I said fine I'll be right there and I show up [redacted] says I'm just an employee but I'd like to give your money back.I tried to find another washer and was the to buy the Kenmore although he says the washer is no longer there I could not verify whether the washer was sold or transferred to another store The service I received was unacceptable and time consuming and also very distress full the way the owner carried himself is unpractical for sales he only spoke Spanish so I could not understand he even yelled in Spanish at me I conclusion I will not recommended anyone buy from their company the prices are high and not dependable for customers care Final Consumer Response / [redacted] (4200, 11, 2015/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) He refused to sell item I wanted to purchase and also says he would not refund any deposit because he says I took his business of other customers The deposit was just to hold item not for any other purpose when I noticed that the item was no longer at the store I realized he must of sold item to another and had failed to offer my money back and even refused to negotiate another purchase of another washer Request a refund of dollars to resolve matters Final Business Response / [redacted] (4000, 9, 2015/07/09) */ On this day, June 66, Ms [redacted] presented herself at my store to buy a Kenmore washer for a price of $plus taxShe left a deposit of USD, an agreement that she would pick it up and paid of the remain balance on Monday, Eim of June She didn't show up, a courtesy call was made out that dayOver the phone, she stated that she would be over but right now she doesn't have the fundShe arrived at the store later on, saying she didn't want to purchase the washer, she demanded a refundI reassure her that she wasn't able to reclaim her deposit back, she was aware if she didn't brought the washer, she would lose her depositThat is when she said she would report me to Revdex.com, my respond was "that is fine"Sincerely, Owner of Carlos !lances [redacted] la ***

Initial Business Response /* (1000, 5, 2015/10/16) */
We are unable to find the consumer in our recordsAt this time we would like to request a copy of the receipt in order to find the consumer in our recordsAlso I only give a day warranty so I am unsure why she would complaint months
later

Initial Business Response /* (1000, 5, 2015/06/26) */
.......Translation.......
On June 6th Mrs. [redacted] came into my store to purchase a kenmore washer for the price of $270.00 plus taxes, she left a deposit of $50.00. She was told that if she did not purchase the washer she would loose...

her deposit because we would put it on hold for her and it would no longer be available for sale, she was to the pay the balance due on the 8th of June, she did not come to pay, we called to remind her so she could pay the balance due she said she would come to the store, she no longer wanted the washer and she wanted a refund of the money, I told her that I would not give her the money, she said she was going to take me to court or report me to the Better Business, I told her that was fine.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Spanish response
Unacceptable
I don't understand language
The fact that the company owner refused to sell me any items from his store is prejudice and not a good business practice.request the deposit be paid in full since I came back in the time allowed and had been turned down when I tried to buy .
I really need a washer to replace a broken one.I asked if I can come back to see more waashers later the sales rep [redacted] told me that I had to leave a deposit if I want to buy that washer and I told him no at first cause you'll probably just keep the deposit he say no we give you back the deposit if you don't buy anything. I wrote the deposit out on good faith and they explained that they will give me time to bring my broken washer and then when I did not bring the broken washer cause they later change their mind because the brand of one washer was a may tag and the other I had to exchange as well was a General electric.I explained to him I'm not obligated to buy your washer I told them I'd only buy from them if they want to do exchange [redacted] agreed and took my deposit.
So the owner change the mind about it all.Then I got a call from [redacted] on the last day saying come pick up your check the owner doesn't want to to do business with you.I said fine I'll be right there and I show up [redacted] says I'm just an employee but I'd like to give your money back.I tried to find another washer and was the to buy the Kenmore although he says the washer is no longer there I could not verify whether the washer was sold or transferred to another store.
The service I received was unacceptable and time consuming and also very distress full the way the owner carried himself is unpractical for sales he only spoke Spanish so I could not understand he even yelled in Spanish at me.
I conclusion I will not recommended anyone buy from their company the prices are high and not dependable for customers care.
Final Consumer Response /* (4200, 11, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He refused to sell item I wanted to purchase and also says he would not refund any deposit because he says I took his business of other customers.
The deposit was just to hold item not for any other purpose when I noticed that the item was no longer at the store I realized he must of sold item to another and had failed to offer my money back and even refused to negotiate another purchase of another washer.
Request a refund of 50 dollars to resolve matters.
Final Business Response /* (4000, 9, 2015/07/09) */
On this day, June 66, 2015 Ms. [redacted] presented herself at my store to buy a Kenmore washer for a price of $270.00 plus tax. She left a deposit of 50 USD, an agreement that she would pick it up and paid of the remain balance on Monday, Eim of June 2015. She didn't show up, a courtesy call was made out that day. Over the phone, she stated that she would be over but right now she doesn't have the fund. She arrived at the store later on, saying she didn't want to purchase the washer, she demanded a refund. I reassure her that she wasn't able to reclaim her deposit back, she was aware if she didn't brought the washer, she would lose her deposit. That is when she said she would report me to Revdex.com, my respond was "that is fine". Sincerely, Owner of Carlos !lances
[redacted] la [redacted]