Carlsbad Paradise Pizza

Review: ON 10/6/2014 AT 5:05 P.M. I CALLED PARADISE PIZZA AND ORDERED A SMALL PIZZA WITH 4-TOPPINGS AND EXTRA CHEESE. I REPEATED MY ORDER TWICE. I WAS QUOTED A ONE HOUR DELIVERY TIME. THE PIZZA SHOWED UP AN HOUR AND 25 MINUTES LATER, AND THE PIZZA WAS COLD, FLAT, DIDN'T HAVE THE EXTRA CHEESE THAT I ORDERED AND WAS CHARGED EXTRA FOR, AND THE GREASE WAS SO THICK THAT THE BOTTOM OF THE PIZZA BOX WAS WET WITH GREASE. I TOLD THE DRIVER "THIS PIZZA IS COLD, FLAT, REALLY GREASY, AND IT DOESN'T HAVE THE EXTRA CHEESE I ORDERED. I ASKED FOR EXTRA PLATES/NAPKINS/PARMESAN PACKETS, AND YOU DIDN'T BRING EXTRA OF ANY OF THOSE THINGS. TAKE THE PIZZA BACK. I WANT A FRESH, HOT PIZZA DELIVERED TO ME. I'M CALLING THE MANAGER NOW TO COMPLAIN." THE DRIVER SAID "I HAVE TO GO BECAUSE I HAVE OTHER DELIVERIES" WHILE I WAS ON THE PHONE WITH THE MANAGER. THE DELIVERY DRIVER QUICKLY TOOK OFF WITHOUT THE PIZZA I TOLD HIM TO TAKE BACK TO THE PIZZA SHOP FOR A FRESH, HOT, RE-MADE PIZZA. WHEN I WAS ON THE PHONE WITH THE MANAGER HE SAID "WE'RE REALLY BUSY. CAN YOU COME PICK IT UP?" I SAID "NO, I'M DISABLED." THE MANAGER THEN SAID "OK, WE'LL RE-MAKE IT AND IT'LL BE DELIVERED TO YOU IN 30-40 MINUTES." I THANKED HIM AND WE HUNG UP. I WAITED AN HOUR AND 20 MINUTES LONGER, AND NO PIZZA DELIVERY. I CALLED THE PIZZA SHOP TO ASK WHERE MY PIZZA WAS, AND A NON-MANAGER SAID "THE DRIVER TOLD ME HE LEFT THE PIZZA WITH YOU." I SAID "HE LEFT ME A PIZZA THAT I TOLD HIM WAS DELIVERED COLD, FLAT, VERY GREASY, AND WITHOUT THE EXTRA CHEESE I ORDERED AND I WAS CHARGED FOR. THE DRIVER LEFT WHILE I WAS ON THE PHONE WITH THE ON-SHIFT MANAGER." THE GUY ON THE PHONE THEN SAID "WE REFUSE TO SERVE YOU" AND HE HUNG UP ON ME. PARADISE PIZZA IS REFUSING SERVICE TO A PAYING CUSTOMER WHO SIMPLY ORDERED A SMALL PIZZA FOR DELIVERY, WAITED 2 HOURS AND 45 MINUTES FOR THE CORRECT ORDER TO BE DELIVERED FRESH AND HOT??????? ABSOLUTELY THE MOST PATHETIC, HORRIBLE CUSTOMER SERVICE I'VE EVER ENCOUNTERED, AND THE MOST UNPROFESSIONAL BUSINESS I'VE EVER DEALT WITH.Desired Settlement: I WANT WHAT I ORDERED FROM THE VERY BEGINNING. I WANT IT DELIVERED HOT AND FRESH WITH THE EXTRA NAPKINS/PLATES/PARMESAN PACKETS I REQUESTED. IT SHOULD BE A SIMPLE THING FOR PARADISE PIZZA TO DELIVER TO ME.