Carlson Co

Response to Complaint #*** Inboxx Chris P***Attachments10:PM (hours ago)to me Lynn, We apologize for the delayed response pertaining to the issue reguarding complaint #***Please note that QCS takes pride in their work and we strive to meet
our customers needs and to provide them with quality work and service in a timely manner. QCS would like to take the time to explain our relationship with the *** family. On Novemeber of QCS was contracted by *** Pools to pour a large set of steps coming from the house to the pool deck, as well as to pour the pool deck itselfOn or around the 20th of Nov, the steps were poured by QCSAt this time David *** (Homeowner), Chris P*** (Owner of QCS), and Tommy C*** ( Co-Owner of *** *** *** and Concrete ***) had a discussion about a timeframe of when a two-tier wall that was contracted to be done by *** *** *** and Concrete *** would be completeThe time frame that was given was within a week periodThis wall had to be completed before QCS could move forward with any further workDuring this waiting period QCS turned in a bill to the homeowners for the steps that were already pouredStep price was $6,With this price Mr*** agreed to pay for the extra concrete that would be added on to the pool deck once said wall was completed (please note this added concrete was not included with the pool companies original contract)This extra amount was $5,Bringing the paid total to $11,368.00. As the winter weather started approaching there were several opportunities for the job to be completed, however QCS could not get in to complete their portion of the project due to *** *** *** and Concrete *** not fullfilling their contracted part of the retaining wall During this waiting period, QCS had multiple conversations with *** Pools (who was the contractor) to be updated with any and all progressAs the New year approached there was still no progress being made at the *** residence. When spring time approached, it was brought to QCS attention (by Matt ***, Owner of *** Pools) that Mr*** started having concerns on when his project would be completedQCS informed *** Pools and Mr*** that with the break in the weather our schedule was starting to fill quickly and that we would put Mr*** ahead as quickly as we could once his job was ready for us to be therePlease also note that QCS had been awaiting to finish this job for months at this time. On May 15, QCS was contacted by Mr*** and Tommy C*** through text messages that *** *** *** and Concrete *** expected QCS to backfill the wall and clean up the area (free of charge) that *** *** *** and Concrete *** was working inQCS informed both parties that this was not part of the job that we were contracted to do, nor was QCS going to be paid for that particular workQCS also informed Mr*** that backfilling the wall and grade work was part of *** *** *** and Concrete *** job. As QCS was again awaiting for *** *** *** and Concrete *** to finish with the wall, *** Pools decided to backfill the wall for them to try to expedite the jobOnce the wall was completed weather once again started playing a role in being an issue for QCS to pour the pool deckThis area recieved 12-13" of rain in the month of May alonePouring concrete in muddy conditions can jepordize the quality of the product, therefore QCS uses their best judgement to work around the weather as best as they can. By this time QCS started recieving calls from *** Pools stating that Mr*** was becoming increasingly upset by the progress of his job and that his family was being affectedMr*** also was starting to accuse QCS of lying and not upholding their obligationsIt was decided then by QCS that with the repeated set backs and inability from the other contractors to uphold their obligations, alnog with the weather and the lashback that QCS was recieving due to situations out of our control, that it would be best to refund the *** family their money for concrete that was paid up-front and inform them to find other means to have their pool deck pouredQCS will attach a copy of that conversation in this emailPlease also note that the decision was made by QCS on Jun 3, at 3:p.m , a day before QCS recieved the report from the Revdex.com If you have any further questions please feel free to contact Chris P*** by phone at 513-207-or by email chrisp***[email protected] Thank you for your time,Chris P***Owner, QCS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do agree the weather played a huge part in this situation However, MrP*** told my husband, and myself, he would take care of it "as soon as we were ready for him" That was not the case! We waited several weeks for him to schedule a date for him to pour the concrete for our pool MrP*** told my husband the check was "in the mail" and we have not seen it! I had a conversation with Mr*** about this situation and he told us he would reimburse us the money owed Mr*** has since told us that he no longer works with MrP*** and that he has not spoken to himOur pool is now open The gentleman who finally poured our concrete works full-time during the week for a large concrete company and finished our pool deck over a period of different days.
Regards,
*** ***

I hired [redacted] to install a concrete driveway and pool deck at my new home in late 2014.  During the process of pouring the concrete driveway his crew damaged a wooden pillar (see attached photo) and promised to have it fixed promptly through the original exterior trim contractor that...

built my home.  After more than 6 months of countless phone calls, emails and text messages (many without a response) requesting that the damage be fixed it still remains untouched.  My driveway also remains only partially sealed which also violates the original contract