SERVPRO of Winston Salem North was hired to perform services for the resident of the previously stated address in the complaint. SERVPRO did remove itself from this job when the relationship from the client became abusive. Our client did accept our resignation and as of this moment all issues...
have been resolved. The home owner is waiting for SERVPRO to submit a bill for the services rendered. SERVPRO has decided not to charge for the crawlspace cleaning services that the client was not satisfied with.
The accusation that SERVPRO has made false allegations that have caused the repair company to resign are false. I spoke to the owner of the repair company yesterday, and received confirmation that they are still working for the home owner.
If the Revdex.com has any other questions or concerns, please notify me. Our business model is to take care of all customers equally, and resolve any issues in a efficient and professional manner. I do have recorded information that can confirm the verbal abuse that SERVPRO had to deal with before the decision to resign was made.
Please update your records on the ownership of this SERVPRO franchise. [redacted] sold this business to [redacted] and [redacted] 5 years ago.
Thank you for bringing this complaint to my attention.
Sincerely,
[redacted]- owner of SERVPRO of Winston Salem North
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
SERVPRO of Winston Salem North was hired to perform services for the resident of the previously stated address in the complaint. SERVPRO did remove itself from this job when the relationship from the client became abusive. Our client did accept our resignation and as of this moment all issues...
have been resolved. The home owner is waiting for SERVPRO to submit a bill for the services rendered. SERVPRO has decided not to charge for the crawlspace cleaning services that the client was not satisfied with.
The accusation that SERVPRO has made false allegations that have caused the repair company to resign are false. I spoke to the owner of the repair company yesterday, and received confirmation that they are still working for the home owner.
If the Revdex.com has any other questions or concerns, please notify me. Our business model is to take care of all customers equally, and resolve any issues in a efficient and professional manner. I do have recorded information that can confirm the verbal abuse that SERVPRO had to deal with before the decision to resign was made.
Please update your records on the ownership of this SERVPRO franchise. [redacted] sold this business to [redacted] and [redacted] 5 years ago.
Thank you for bringing this complaint to my attention.
Sincerely,
[redacted]- owner of SERVPRO of Winston Salem North
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]