Carlson Rock Depot, Inc.

Subject: ***I appreciate your advising us of the customer
complaint*** *** has been a customer that has utilized our shop for many
yearsAfter reviewing the incident with my employees it has been determined
that there was a miscommunicationOur employee thought that Amy wanted
the
service and performed the serviceI have talked to Amy and told her that our
policy is to always perform only the service that the customer desires and
confirmsSince there was miscommunication we would be happy to send her a credit
for the service performed that she stated she did not wantShe has been a
customer for many years and we hope to continue to have her trust and business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]