Carlson Toyota

Initial Business Response / [redacted] (1000, 6, 2015/12/30) */ Carlson Toyota has removed the dealer flag placed incorrectly on Mr***'s vehicleThis was a clerical error by our staffWe will take immediate steps to ensure this error in not repeated in the futureMr [redacted] can now purchase his tabs without issue I will contact Mr [redacted] to follow up that he has purchased his tabs and see if he needs any further assistance

After review of complaints concerns Carlson Toyota has offered to install at no cost to Mr*** a trailer brake controller to remedy his trailering concernsAfter installation of the trailer brake controller Carlson Toyota will consider the complaint resolved and remedied

I am
rejecting this response because:
According to the documentation found on the Toyota Tundra SRDouble Cab attached, the Towing Package (listed as Optional-which we did order) should include the towing hitch receiver, trailer brake controller prewire, axle ration, TOW/HAUL Mode switch, supplemental engine oil cooler, supplemental transmission cooler, heavy-duty battery, 10-amp alternator and 4/7-pin connectorWhat we got is: towing hitch receiver, then as of 9/7/they installed a Curt Brake control (after market and NOT "prewired"). From our investigations the brake controller is approximately $50. We have no guarantees from the dealership regarding the rear axle ratio, battery or alternator size, alternator and pin connectors. And we definitely do not have the TOW/HAUL Mode switch! This is not acceptable customer service but we will be able to have brake control. I would put us at out of for satisfaction

Warranty has been clarified with customer and Carlson has offered to cover vehicle with a comprehensive warranty for 2500 miles or 60 days from original purchase date.

Initial Business Response /* (1000, 8, 2015/11/23) */
We have been working with Mr. [redacted] since the purchase of this vehicle. It was sold "AS IS" with no express or implied warranties. Customer understood that it was sold "AS IS" at time of purchase and still came back with multiple items and...

demands. We did agree to address his concerns and have tried working with him ongoing to satisfy his concerns. It appears that Mr. [redacted] had buyers remorse and wanted to return the car in an effort purchase something elsewhere. We did go beyond our obligation and repaired most items he referenced. We believe that this consumer is happy at this point. We are no longer willing to provide any additional consideration to this and consider the matter closed.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We paid a premium price to buy the car from what we thought was a reputable dealer. They had said the car had been looked over by their shop. So, we believed we were driving away with a car that was in good working condition. We understood that if something broke a week later, it was on us. But, we feel that we drove away with a bad car. Here is a summary of their "attempts" to work with us.
Oct. 31 - bought car
Nov. 2 AM - called to request a refund. No return call.
Nov. 3 AM - called again. No return call.
Nov. 3 PM - went to dealer. Used car manager not there, given his number.
Nov. 4 - again went to dealer. Used car manager agreed to look at car and gave us a loaner.
Nov. 7 - came back to pick up car. They had fixed a broken bumper, but promised floor mats were not included, and car still was a very bumpy ride (shop report said they had checked for "banging", but heard and did nothing). E-mailed that we were still unhappy and wanted refund. No response.
Nov. 10 - filed Revdex.com complaint.
Nov. 11 - Got call from Carlson saying they were working with the previous owner to get the missing headrest, but that would take a week. Told us to come back on Nov. 18. They would give us a loaner car, get us the headrest and floor mats, and have the shop look at the bumpy ride.
Nov. 18 - brought car in, they were ready with a loaner. Again reiterated that we just wanted a refund.
Nov. 19 - invited back to ride the car with the service manager.
Nov. 20 - came in, rode with service manager, who had looked at shocks, suspension, wheels, etc. He believed any roughness to the ride was due to the Michelin tires. Floor mats and headrest were NOT delivered as had been promised. Called used car manager and left message. No response.
Nov. 23 - Carlson officially responds to Revdex.com complaint.
So, in summary, after being strung along for 3 weeks, despite numerous phone calls and 5 post-sale trips to the dealership, the car (other than the bumper) has not been improved. We still believe a reputable business would refund the money the morning after a sale.

Mr. [redacted],Carlson Toyota with the help of a Toyota Field engineer have examined the vehicle and requested that all non factory suspension modifications be removed before further diagnostic work can be preformed. With the removal of the aftermarket suspension lift the field engineer will be...

able to rule out it as the cause for the vibration, after removal Toyota will be continue diagnostic to resolve issue.Matthew [redacted]General Sales ManagerCarlson Toyota

Initial Business Response /* (1000, 6, 2015/12/30) */
Carlson Toyota has removed the dealer flag placed incorrectly on Mr. [redacted]'s vehicle. This was a clerical error by our staff. We will take immediate steps to ensure this error in not repeated in the future. Mr. [redacted] can now purchase his tabs...

without issue.
I will contact Mr. [redacted] to follow up that he has purchased his tabs and see if he needs any further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.