Carlson's Tv & Radio Svc

To Whom it may concern, 11/27/17Despite the fact that damage was due to a hurricane, and not covered by warranty, on 11/11/the repairs were made and received confirmation from all parties the job was completed.Revdex.com DisputeOn or about 10/31/17, I had a conversation with Gator Steel about
this roof leakingHe explained it needed repair and ask for me to do the repairsThis was AFTER hurricane Harvey went through the area, and warranties do not cover acts of God, only defects of workmanshipI explained we were out of town and would be a few days until I could returnI was a sub contractor on this rood, also I informed the General Contractor ( Gator Steel) that he should tarp the roof to prevent further water damage until I could make it back from being out of townAfter several rude calls and threats made issued by GATOR STEEL, we came to an agreement to repair the leaks at our expense despite not being covered by the waranty *** *** H&M Const

Complaint: ***
I am rejecting this response because: State Farm went out and did an inspection and stated that it was not hurricane damage and that the damage is due to poor workmanshipthen the product supplier came to the house and said that the product was installed improperly. The supplier showed us how the wrong product was used and spoke with *** *** as they convinced him to return and patch the roof according to the specifications on the productthe customer in turn had to pay a deductible to state farm to start repairs on the inside of the HouseThe customer will tell you that Gator Steel did purchase and install tarps over the roof to stop water from getting in her home until *** *** could get back to town and repair his poor workmanshipI do have pictures of the roof and the neglect of proper installation on the roofThe customer *** *** has requested from day one that she be paid back her deductible of 1,since the insurance company and the product company deemed *** *** was responsible for the lack of workmanshipThe customer was promised by *** *** in person in front of witnesses that he was accepting responsibility and would pay her the 1,deductible and would do it in weekIt has been weeks now and Mr*** *** has not returned to pay the customer and is not returning any phone calls. The customer is now going to peruse an attorney to assist her in retrieving her deductible back from Mr*** ***. The man purchased cheep insulation to make patches from and he walked of the job with products that were bought to be put on the roofHe has come back and repaired the patched correctly while speaking with *** *** telling her he is coming back to put whole new coat on the roof and pay her the deductibleweeks now and no return callGator Steel did have representatives at the site when Mr*** went to do his patchesPictures were taken of the correct installation process
Regards,
*** ***