*** ***When *** *** arrived at our dealership expressing interest in purchasing a new GLhe was immediately informed that as *** *** USA has a very strict policy concerningthe exportation of several of its vehicles, there would be a lengthy due diligence processThe illegal export
of these vehicles is something *** *** USA and the US Secret Service take very seriously.This research process takes some time*** *** was unwilling and or unable to provide certain documentation that would have expedited this process Our salesman informed *** *** via emailon March 23rd that based on our investigation we would not be able to sell him the vehicle I would be happy to email you under separate confidential cover both the email correspondence and the *** *** Export policy Please let me know if you have any additional questions.Thank you for your time,*** ***ControllerCarlton Motorcars Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
[redacted] picked up his refund check in the amount of $56.55 on October 22, 2014, one day after his refund request. The part that he ordered had also come in and was given to [redacted] free of charge.We apologize for the initial error in the order and the way the refund request was addressed....
The approval process needed for the refund should have been better explained. All refund checks are done out of the Accounting office once the initial form of payment has been verified. At the time of day that [redacted] was here, the Accounting office had closed and the owners were not in to sign the check. The refund check was issued promptly the next morning and signed by noon. [redacted] was informed by telephone that his check was ready. Again, we apologize for the confusion.Thank you,[redacted]ControllerCarlton Motorcars, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received my check in the amount of $56.55.I did not receive the part(s) I ordered as paid for or as free. The part representative stated that part still did not arrive.
Regards,
[redacted]
*** ***When *** *** arrived at our dealership expressing interest in purchasing a new GLhe was immediately informed that as *** *** USA has a very strict policy concerningthe exportation of several of its vehicles, there would be a lengthy due diligence processThe illegal export
of these vehicles is something *** *** USA and the US Secret Service take very seriously.This research process takes some time*** *** was unwilling and or unable to provide certain documentation that would have expedited this process Our salesman informed *** *** via emailon March 23rd that based on our investigation we would not be able to sell him the vehicle I would be happy to email you under separate confidential cover both the email correspondence and the *** *** Export policy Please let me know if you have any additional questions.Thank you for your time,*** ***ControllerCarlton Motorcars Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
[redacted] picked up his refund check in the amount of $56.55 on October 22, 2014, one day after his refund request. The part that he ordered had also come in and was given to [redacted] free of charge.We apologize for the initial error in the order and the way the refund request was addressed....
The approval process needed for the refund should have been better explained. All refund checks are done out of the Accounting office once the initial form of payment has been verified. At the time of day that [redacted] was here, the Accounting office had closed and the owners were not in to sign the check. The refund check was issued promptly the next morning and signed by noon. [redacted] was informed by telephone that his check was ready. Again, we apologize for the confusion.Thank you,[redacted]ControllerCarlton Motorcars, Inc.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I have received my check in the amount of $56.55.I did not receive the part(s) I ordered as paid for or as free. The part representative stated that part still did not arrive.
Regards,
[redacted]