Carly Envy

To Whom it may Concern; Massage Envy Spa Charlottesville understands your frustration and apologizes for any inconvenience this issue may have causedWe have cancelled your membership at your request due to your relocationSubsequently, all charges have been refunded to your credit cardWe appreciate your patience throughout the entire process as we know it was delayed due to an e-mail address errorMassage Envy Spa Charlottesville has resolved all issues Massage Envy Spa – Charlottesville (w [redacted] (f) [redacted]

Thank you for reaching outWe cancelled her membership as well as refunded her $payment on July 1st,

Revdex.com spoke with *** from the company and she stated that the consumer has received numerous massages since March when the contract was signed by the consumerThere was monthly payments made by the consumer and she also received a facial*** stated that the consumer's contract has
been cancelled since July 1,

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Massage Envy CLEARLY took advantage of my lack of English skills....I don't read ANY English
When I was duped into signing a one year contract (lesson learned BTW) I was told it was only a form that everyone signs relating to the privacy and massage ethics regarding draping, etc. I was NOT told I was signing up for a one year contract. I knew I was moving away shortly and only wanted a couple of massages
When I complained formally and advised them I had moved to Buckingham, VA they cancelled my membership and advised me that massage sessions already paid for, and not used, were cancelled as well
So in addition to unscrupulous business practices they still owe me $as one massage session they cancelled because I moved away and cancelled my contract
Please ask them to refund my $they never returned
Regards,
*** ***

To Whom it may concern: Thank you for bringing this issue to our attention. We have refunded the client $($x month dues) and cancelled his membership effective Sept12, 2015. He still has time to use his remaining sessions, if he wishes. There seems to have
been some miscommunications over the time period he mentioned in his statement. Over that time period he has booked several appointments and cancelled them and we have no records of him requesting to cancel his membership or any documentation related there of. That said, we are happy to help and want to be sure we are doing the right thing if there were miscommunications were on our end. Really appreciate your giving us a headsup and many thanks for your continued support! *** ***Owner/FranchiseeMassage Envy-Charlottesville, VAMassage Envy-Manassas, VA

Thank you for reaching out. We cancelled her membership as well as refunded her $59.99 payment on July 1st, 2014.

To Whom it may concern:
 
font-size: 10pt; font-family: arial;">Thank you for bringing this issue to our attention.  We have refunded the client $164.97 ($54.99 x 3 month dues) and cancelled his membership effective Sept. 12, 2015.  He still has time to use his remaining sessions, if he wishes.
 
There seems to have been some miscommunications over the time period he mentioned in his statement.  Over that time period he has booked several appointments and cancelled them and we have no records of him requesting to cancel his membership or any documentation related there of.  That said, we are happy to help and want to be sure we are doing the right thing if there were miscommunications were on our end. 
 
Really appreciate your giving us a headsup and many thanks for your continued support!
 
[redacted]
Owner/FranchiseeMassage Envy-Charlottesville, VA
Massage Envy-Manassas, VA

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They still own me for a previous month where I paid and didn't get a massage....because I didn't know I was being charged.  I realize they refunded the June payment but it's a previous month payment that I am still owed.   They told me because I cancelled my membership they wouldn't refund...so they acknowledged that I paid them (I think it was either April or May 2014) and didn't get a massage but they are now refusing to refund me.
Regards,
[redacted]

To Whom it may Concern;
 
 
Massage Envy Spa Charlottesville understands your frustration and apologizes for any inconvenience this issue may have caused. We have cancelled your membership at your request due to your relocation. Subsequently, all charges have been refunded to your credit card. We appreciate your patience throughout the entire process as we know it was delayed due to an e-mail address error. Massage Envy Spa Charlottesville has resolved all issues.
 
 
Massage Envy Spa – Charlottesville
(w[redacted]
(f)[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi [redacted],
No they haven't....they said that they had but as of today they still owe me $59.99 for one massage session that I never received because I was unaware at that time I had been charged.  They said that "since I had cancelled my membership any massage sessions still owed would be cancelled".
Bottom line, they still owe me $59.99
Thanks for following up,
[redacted]

Review: In 2011 when I mobilized to deploy [redacted], I called from [redacted] to cancel. They required a copy of my orders to finalize the cancelation, but I had no means to complete this obligation. I absorbed all of those charges throughout my deployment (15 May 2011 - 14 Feb 2012).

I made several attempts to mitigate the cost while retaining the accumulated service options credited to my account throughout the years by filing two separate "freezes" for 6 months at a time.

14 April 2015 I called Massage Envy to cancel the services. I was notified I would be required to pay an additional month of service before cancellation was final. In order to finalize the cancellation, I was told I would be required to pay an additional month's subscription fee and receive no refund for the entirety of unused credits on my account; all services unrendered would not be refunded.

I have not needed their services since April, but have been charged as a willing member in spite of their records reflecting my position as unwilling and with intent to cancel. I filed a claim with my bank to block any further charges on my account they have been using to charge me against my wishes and was threatened with action to collect through third-party agencies.Desired Settlement: Repayment of May, June, and July 2015 charges between the months of April and August this year, and cancellation of my account totalling $162.00.

Business

Response:

To Whom it may concern: Thank you for bringing this issue to our attention. We have refunded the client $164.97 ($54.99 x 3 month dues) and cancelled his membership effective Sept. 12, 2015. He still has time to use his remaining sessions, if he wishes. There seems to have been some miscommunications over the time period he mentioned in his statement. Over that time period he has booked several appointments and cancelled them and we have no records of him requesting to cancel his membership or any documentation related there of. That said, we are happy to help and want to be sure we are doing the right thing if there were miscommunications were on our end. Really appreciate your giving us a headsup and many thanks for your continued support! [redacted]Owner/FranchiseeMassage Envy-Charlottesville, VAMassage Envy-Manassas, VA

Review: I don't read English.I was told I was just signing a "permission to do a massage" form which is normal industry practice. Instead I was duped into signing a one (1) year contract with Massage Envy.I mistakenly trusted that [redacted]. (the massage envy sales person) just signed me up for one massage but I think she took advantage of my lack of English skills.Respectfully,[redacted]Desired Settlement: Because I cancelled the contract they also kept one $59.99 payment I made and was told they wouldn't give me the massage.I want a refund for $59.99 for the payment I made and no massage was given.

Business

Response:

Revdex.com spoke with [redacted] from the company and she stated that the consumer has received numerous massages since March when the contract was signed by the consumer. There was 3 monthly payments made by the consumer and she also received a facial. [redacted] stated that the consumer's contract has been cancelled since July 1, 2014.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Massage Envy CLEARLY took advantage of my lack of English skills....I don't read ANY English.

When I was duped into signing a one year contract (lesson learned BTW) I was told it was only a form that everyone signs relating to the privacy and massage ethics regarding draping, etc. I was NOT told I was signing up for a one year contract. I knew I was moving away shortly and only wanted a couple of massages.

When I complained formally and advised them I had moved to Buckingham, VA they cancelled my membership and advised me that massage sessions already paid for, and not used, were cancelled as well.

So in addition to unscrupulous business practices they still owe me $59.99 as one massage session they cancelled because I moved away and cancelled my contract.

Please ask them to refund my $59.99 they never returned.

Regards,

Business

Response:

To Whom it may Concern;

Massage Envy Spa Charlottesville understands your frustration and apologizes for any inconvenience this issue may have caused. We have cancelled your membership at your request due to your relocation. Subsequently, all charges have been refunded to your credit card. We appreciate your patience throughout the entire process as we know it was delayed due to an e-mail address error. Massage Envy Spa Charlottesville has resolved all issues.

Massage Envy Spa – Charlottesville

(w[redacted]

(f)[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Hi [redacted],

No they haven't....they said that they had but as of today they still owe me $59.99 for one massage session that I never received because I was unaware at that time I had been charged. They said that "since I had cancelled my membership any massage sessions still owed would be cancelled".

Bottom line, they still owe me $59.99

Thanks for following up,

Business

Response:

Thank you for reaching out. We cancelled her membership as well as refunded her $59.99 payment on July 1st, 2014.