Carlypso Qualified, LLC

Initial Business Response /* (1000, 5, 2014/06/13) */
Contact Name and Title: *** ***
Contact Phone: XXX XXX XXXX
Contact Email: ***@carlypso.com
Hey ***,
really sorry to see you upset, especially since you got a great car for a good priceWe're more than happy to
take the car back and issue a full refund
As promised, we have your second key and are only waiting for you to send the parking sticker backAs we told you from the beginning, the previous owner needs the sticker or will be fined
Feel free to call us at XXX XXX XXXX, I'm very confident we get this sorted out easily
Look forward to hearing back from you
Regards,
***
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business owner of Carlypso agreed before the financial transaction to mail me the second key for the car I bought on May from them
After the money was transferred, Carlypso demanded a parking sticker on the rear bumper before they would mail me the spare keyThe parking sticking was not mentioned before they confirmed that they received my payment for the car in their bank accountI could not remove the stickers without removing the paint so I asked for professional removal and the commitment to take responsibility of possible damageCarlypso responded by refusing to mail the second key which was part of the sales agreementThe parking sticker was only brought up after the financial transaction was finishedVery poor business practice that doesn't honor agreementsTheir offer to return the car appears to me at least doubtfullyI sold my old car, paid more than $in registration to the DMV, spent half a day on time and I need a car only a daily basisWould they compensate for those additional expenses ?
Final Business Response /* (4000, 13, 2014/06/28) */
Hi *** - hope you're wellThanks for your last noteThe previous owner will send you the key if you send him the parking stickerPlease send us the parking sticker or $to cover the fine and we'll send you your second keyHave a great weekend and look forward to hearing back from youRegards, ***
Final Consumer Response /* (4200, 15, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Nothing newI insisted meeting Carlypso owner before I transferred the paymentI asked him if he would sign a contract that Carlypso operats as an agent of the sellerThe owner declined to sign a document like thatInterestingly Carlypso asks now for a written document

Below I have add my email correspondence with the team at CarlypsoThey dont communicate and present themselves in a way that makes you feel like they provide a "new car buying" experience but truth is that it was equally as bad" ME- This experience just like EVERY other car buying experience started out good but has QUICKLY gone down hillI truly Regret having bought a car from you guys! I feel this way because scratches have to be fixed, reimbursement of car rental hasnt been given and to top it all off you guys quoted me a price that changed once I came into signI cant believe that I recommended Carlypso to someone else, I am sure glad I rescinded that recommendationSince everyone seems to point the figure at the CFO for not taking action on anything I requested I would like to speak with him directlyIf you can please fwd me his contact info that would be great!"
***
-*** the Sales guy
Oct "***,
This is the first I'm hearing of any issue, I had *** honor the $18,out the door cost I initially quoted which was about $lower than the actual out the door cost after tax and DMV fees were added into the $17,purchase price as it was my mistakeI have added *** to this email and he is one of our co-founders I'm surprised nobody has got back to you on the rental reimbursement and that you are not happy with the condition of the car as you got an excellent deal! When I get in to the office I will make sure someone reaches out to you We try to make every customer happy and I'm sorry you are having such a horrible experience and regret your decision as most of our customers have the opposite experience and I'm not sure what went wrong here We will be in touch soon
***
Sent from my iPhone
-*** the sales manager
Oct "***,
I gave you the option to get the rental reimbursement at the industry standard $per day, putting the max at $60, our CFO approved $per day because of the vehicle you selected was more, even with this exception, you refused the $reimbursementThis was your decision to make it take longer, because you are requesting more*** sent the info to our operations department regarding the scratches, if they don't meet standards they will be addressed, if they do meet standards they will remain*** will be in contact with you regarding both issues(You got an incredible price on the car, and as I explained already, *** gave you a good faith estimate, he does not have access to the systems to give an exact price out the door, he gave you the most accurate out the door price with the information that he hadIf you have an issue with the Tax and Registration you will have to address that with the City that you choose to live in, as the taxes are based on your home address.)
-Me
Oct "***- I am not sure why none of this has not been communicated to you priorI am glad you mentioned what I was suppose to pay out the doorIf you look at what has been filed you will see it is not $out the door***
1- At no time did I ask you for what was "industry" standard, all I was asking for is what I was told I would get backBefore I extended my car rental I called *** on Monday at 4:36pm to insure that you guys would cover the extension at the rate of $and he said yes since the car would be ready on TuesdayOn Tuesday I found the car was not going to ready and I asked "do you have a loner car I can use instead of extending another day?" and once again I was told to extend it at that pricePlease do not make it seem like I "refused" to receive the reimbursement check because I was "requesting" I just wanted a check for the complete amount I was told I would have2- When I went last week to show you guys the scratches I was told I would be added to an email with the operations manager which never happenedWhen your car guy inspected the car last week he said " I remember this car, we were told to rush this car so it could be that we missed some areas"3- You keep mentioning that I got an excellent price for the car which I can agree with but the left hand doesn't know what the right hand is sayingMy choice of where I choose to live has little to do with the change of the final out the door price that is stated specially if you know my address prior to you guys quoting me $You are doing a poor job of trying to push the blame to me."
-Me after no reponses
Nov "Hey ***,
I see they added you to the thread of emails belowI understand you are the CEO and have a ton on your plate but I am deeply disappointed that nothing has been resolved and we are coming up on a month since my last emailCan you let me know if you guys are going to proceed to assist me as I requested prior or if I need to look into other methods of resolving this issue."
***
-*** Sales manager
Nov Hi ***,
We will issue a reimbursement of $for your rental costs as an exception, our customers do not usually ask us to cover the cost of their rental, but we want to do as much as possibly, within reason, to make sure you are happy overallI have CC'd *** on this email, she will update us with the result of the inspection of the scratches, if they are within standards, to help you as much as reasonably possible, we will send you some touch up paint to resolve even the concerns that are within standardsThe out the door price you were quoted was an estimate to help you decide if the car was right for your budget, this estimate is assumed with about 10% added to the price*** gave you the closest price he could with the information he had at the timeI can assure you *** did not intentionally mislead you in any wayThank you! I do appreciate your feedback on this concern as it has helped our departments going forward clarify that the "out the door" is an ESTIMATE Only, once the vehicle arrives onsite, and is able to be processed in our system can we generate and actual totalPlease advise if you would like us to send you the $reimbursement, and the touch up paint to your address on file."
Here you have my raw experienceIn my own opinion I they dont provide any better of a experience than any other car dealer

They offered in writing that if I am not satisfied with the car after rework they would give a full refund. The rework was not satisfactory but they refused to give the refund. They claimed the 7 day return policy has expired but the rework took longer than the 7 days. When I finally saw the car, I notified them the following day of the issue which is within the 7 days of receiving the car. They refused to answer my calls afterwards when I tried to make arrangements to return the car. I also brought to their attention of two safety issues but they refused to do anything about it.