Carman Ford Lincoln Inc.

I bought a brand new Jeep Patriot back in December of It was my first purchase after graduating collegeI have loved the Jeep brand ever since I was little and that was always going to be my first car when I was able to afford itI bought the Jeep from the Carman Chrysler Jeep Dodge located in New Castle, DelawareNew Castle is not the best place to be and the dealership I purchased the car from was apparently one of the worst dealerships to buy a car from in the New Castle areaI mean they have people smoking vapes out front of the entrance to the building, talk about trashyAbout months after I purchased the vehicle is started having problems startingI would turn the key over and there would be nothingNo sound or noise to indicate the car was attempting to startI took the car up to Carman right awayIt is a brand new car and should not have these problemsI took it to Carman on three separate occasions and was informed since the car started there was nothin

The car was towed to Carman Chrysler Jeep Dodge Ram in New Castle, DeI was told that the causes of the issues with my car were: a valve cover gasket, an ignition coil, spark plugs, and spark plug wiresI was also told by one of the service members that if I paid them to fix it, when I returned to pick it up I'd be able to drive it off the lot with the issues resolved and no more problemsWhen I returned, not only was the car still not functioning properly, but they felt as though the lack of a full repair was justified by the fact that "the codes were cleared" -- as if that changes the fact of the mater which is: I still cannot drive my carI paid $for all of this, and was given their word that I'd be able to drive it with no problemsThey refuse to refund any of my money and now and I still have no reliable vehicleThey have not offered a means to rectify what was ultimately caused by their clear mis-diagnosisThey did not even reach out in any type of way while I was ther

Dear *** I was personally involved in this by setting up a meeting between Ms*** and our Chrysler factory service RepSince it is a product problem that we cannot seem to remedy I supported Ms***I'd like a response from MS*** as to
the specific results of this meeting which I believe was approximately 1-months agoShe has not mentioned anything about this meetingAlso, Whatever the Chrysler rep has offered is all that we can offerI initiated this meeting and was not presentPlease respond Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** was not present at the meeting one of his employees wasIf he would like the information he can ask the employeeNo the dealership has not satisfied my concernWhen I brought the car up there to have the "Chrysler rep" look at it the car was returned to me with smudges of oil on my windshield and half a tank of gas was missing from the car, I brought it up there with a full tankI was informed by the employee who was in charge of the meeting because *** was to busy to handle the situation himself to bring the car back up there when I get a chance and they will give me gasI don't trust the dealership and it is min out of my way to go up there to have gas put back in the carSo I wasted my money for an issue the dealership was suppose to be helping me with, which they didn'tI don't even know if a true Chrysler rep even came and looked at my car because I had to workI have a regular job just like everyone elseSo I don't even know if the rep was truely from Chrysler as *** said he wasI am still dissatisfied and do not wish to deal with this dealership anymoreHence why I have not contacted *** in over monthsIt also is not my job when *** misses a meeting to fill him inThat is between him and his employee that sat in on the meetingI am seriously dissatisfied with the dealership and Chrysler as a whole but it is my understanding neither party caresAlso, *** a piece of adviceIf I raise my voice that does not mean you raise your voiceIt is your responsibility as a manager to control the situation and calm the distraught customer downNot yell back at themI do not wish to deal with the company or this dealership any longerMy complaint unfortunately cannot be satisfied by either party that is suppose to back this vehicle.
Regards,

This letter is in response to the letter received in regards to customer concern case ID# ***
We understand that the customer has staining on the headliner of his F-which was directly caused by the water leak from the 3rd brake lamp assembly
The
vehicle is out of factory warranty guidelines and the brake lamp repair is not listed for coverage under his extended warranty policyThe customer has contacted *** *** Company and was offered financial assistance by the manufacturer in regards to the brake lamp repairUnfortunately, no assistance was offered from the manufacturer for the repair/replacement of the damaged headliner
Carman Ford has no avenue to assist in the repair/replacement of the headliner, however we would be happy to provide an estimate for repair at a discounted rateAny inquiries regarding repair assistance other than dea ler discount s would need to be initiated by the customer directed to *** *** Company as they are the manufacturer of the failed partAlthough the situation is unfortunate, Carman Ford cannot be expected to assume financial responsibility for repairs which were in no way caused by the dealershipWe are willing to work with the customer throughout the appeal process but cannot offer any other assistance in this matter
If you have any questions feel free to contact me directly at *** ** ***

I have reviewed the paperwork and the details of the transaction of the Ranger purchased on October 2, by *** *** Many used cars and trucks that are years or older have signs of rust, not just at our dealership but nationwideIf the engine, rear and transmission are sound and
the vehicle is safety checked and passes we may decide to retail it regardless of rust since cars and trucks can perform just as well.Enclosed is a copy of our federal trade commission form that *** signed acknowledging that he was buying "As Is"This is not a mechanical concernThis transaction was months ago and we were not informed by *** until February We always permit prospective customers to take our cars/trucks for a second opinionObviously,*** felt very comfortable with our truck and did not pursue this optionAlso attached is a copy of our offer to have *** purchase an extended warrantyIt is signed as declined by himUnfortunately,Ford Motor Company does not warranty rust problem for second owners.Therefore,we cannot assist *** to repair his ranger at no charge.However, in the spirit of assistance I would offer *** a discount of 12% off the repair estimate

***, *** *** brought her vehicle in today to let us assess the repair of the horn not workingWe diagnosed it and did not charge *** for the diag time even though it is our policy to charge for diagnosisThe estimate to repair the horn was expensive because it was dual horns that were involvedSo, the repair estimate was $I personally phoned *** and discounted the repair to $from $*** did not accept because she did not have the money to pay for itI told *** she could use a credit card and she declined the repair and expressed that her husband would pick up the car later todayIf any questions please let me knowThere is nothing more We can do Sincerely, *** *** President

*PLEASE READ VERY CAREFULLY VERY USEFUL INFORMATION*
Good afternoon all,
To anyone reading this I hope this review helps you in not repeating the same mistake I have made with this affiliationAlthough Fiats are cute in shape there are so many future faultsI currently own a Fiat 500c LoungeWhen I purchased my car Certified Pre-owned at 23k miles I was provided with a car report which only stated car went in for routine maintenanceFast forward to about 10k miles later I have to get a new battery, tune up etcI thought nothing of itI am currently at 58k miles and 8k out of warranty and my transmission light comes on randomly one day stating "check transmission - see handbook"I contacted the Fiat customer service (*** spoke with ***, ***, *** & *** -Total Calls 8) to see if they could assist with any repairsThey advised me my car history states my fiat has been sent in twice for a new radiator and once for sunroof repair (No wonder previo

*** I am still working on assisting *** *** with her concernsI have spoken to her once a week or so ago and asked her to talk to her son and think about what she would like me to do to keep her satisfied*** has called me back and left a messageThen
,today I called her back and I had to leave her a voice mail alsoWe are playing phone tagwill keep you updated by email or in writing Sincerely, *** ***

*** I am still working on assisting *** *** with her concernsI have spoken to her once a week or so ago and asked her to talk to her son and think about what she would like me to do to keep her satisfied*** has called me back and left a messageThen ,today I called her back and I had to
leave her a voice mail alsoWe are playing phone tagwill keep you updated by email or in writing Sincerely, *** ***

** ***' explanation is accurate except for the fact that her multiple trips back once she picked up the car were after hours when no technicians were available to work on the vehicleWe also replaced the fuel pump module at no cost due to her inconvenience a cost of $When the light
again came on we offered ** *** a vehicle while we reassess the check engine light along with having a Master Tech evaluate the problem but as she stated she "refused" I understand her frustration bu.t a car with 157,miles may have more than one issue causing the check engine light to come on as there are over reasons that this light would illuminateWe feel given the opportunity we would have found and repaired the issue on 4/21/when she was requesting the refund, but refused to leave her vehicle and there would not have been any additional charges incurred by her along with providing her with transportation

Bought I thought to be a very clean Ford Ranger and with no issues Salesman stated it was a "one owner" and the truck was just traded in to the dealership down the street for a new truck About a month later I purchased a set of side rails and had the station down the street put them on When the truck was on the lift I notice the bottom door panels had rust all over I also noticed the frame was painted Not good I called the salesman and told him what I found and asked if anything could be done He told me to come come by and he would ask the paint and body shop to give me a good deal to repair So, I took the car to the dealership's paint and body shop They wanted right at two thousand dollars to repair at the retail price and said that they would ask the used car sales manager (*** ***) if his department could contribute to the repairs I thought this would be good since the dealership did not have a disclaimer due to the fact that the truck doors to be ruste

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I find it appalling that after being treated so horribly that this buisness refuses to acknowledge the fact that I paid them to diagnose and repair my vehicle and they failed to do soI essentially paid to not have my vehicle repariedI was never asked to leave and not return and would find it impossible to do so seeing as though I recently purchased another truck from them that is still under warrantyI was told the employee no longer worked there and asked the buisness to contact him when possibleNo one in the shop could verify if the horn was working when my vehicle was returned to me

This is in response to concern #*** for *** ***We have diagnosed the Fiat concern and we have establshed that the transmission needs to be replaced.However, we apologize if the Fiat/Chrysler representative had mislead her in the fact that they would cover the repair financially
when she spoke to them as she has mentionedWe cannot control the factory employees.I have attached the documents and correspondence from our employee *** which has been communicating to ***.We are sorry but since the Fiat is out of warranty (which expired at 50,miles) we cannot offer any repair assistance

Dear [redacted]   I was personally involved in this by setting up a meeting between Ms. [redacted] and our Chrysler factory service Rep. Since it is a product problem that we cannot seem to remedy I supported Ms. [redacted]. I'd like a response from MS. [redacted] as to the specific results of this meeting...

which I believe was approximately 1-2 months ago. She has not mentioned anything about this meeting. Also, Whatever the Chrysler rep has offered is all that we can offer. I initiated this meeting and was not present. Please respond.   Sincerely,

Mr [redacted] has a appointment for service on Feb 15 to repair his door handle and Mr [redacted] hasagreed that we are not responsible for his window. His main concern is repairing the door handle.

[redacted]., a 68 y.o. retired state employee, purchased a new 2012 Chrysler from Carman Auto in New Castle. One month before the warranty expired, the radiator had to be replaced. It continued to be a problem shortly after the warranty expired, and she had to pay for it to be replaced because they would not make it right. The car is kept in a garage when not in use. When it is outside and it rains, the whole driver's side floor, front and back, gets wet. She paid $500. to have it fixed. It continues to get wet when it rains. Even though they say there is nothing wrong with it, she will have to pay someone again to have it fixed. The salesmen and Assistant Manager were rude and intimidating to her, telling her it was her fault for not buying an extended warranty. They refused to let her talk Mr Carman. Part of the front doors are held together with duct tape as is a part under the floor mat. They told her she was going to have to pay to have these factory defects fixed. They told her to call Corporate about her problems and gave her the number; then they said they can't do anything because she called Corporate. Corporate calls her and is very nice, but he does nothing to help her. This car is a lemon, and they berate her and blame her for it. Maybe this is just how they treat women - or - older women, but no one should be disrespected and intimidated when you have valid complaints. The issues remain unresolved and do not reflect well on the company. I would not recommend that women shop at Carman Auto!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
have reviewed the response from Carman Ford and do not agree with their response.  I do not recall any correspondence from Carman Ford that I have not responded to in a timely fashion.  Furthermore and more importantly, as previously stated I in the original complaint I provided Carman Ford the opportunity to correct the issue and it was never resolved.  Since the original complaint was filed I have since had the ticking noise corrected.  The ticking noise was caused from loose spark plugs which allowed air leakage through the cylinders causing a ticking noise (Receipt and Service Statement available upon request).As previously noted in the original complaint I was directed by the President of Carman Ford to take the vehicle to another auto repair shop.  I took the vehicle to another Ford authorized service center where I had work performed.  The first attempt to correct the issue was to replace the lash adjusters which were diagnosed by Carman Ford as the cause of the engine ticking (Receipts available upon request).  I had the lash adjusters repaired and the vehicle continued to tick from the engine.  I drove the vehicle for a few more weeks and the ticking noise and the hesitation during acceleration continued to worsen.  I took the vehicle back to the Ford authorized service center to have the vehicle looked at again.  During this visit the technician discovered that some of the spark plugs had backed out of the cylinders and were able to be removed by hand.  It was explained to me by the technician that the loose spark plugs was allowing air to escape from the cylinders which was causing the ticking noise as well as improper ignition/combustion in the engine (Receipts available upon request).  When I returned the vehicle to the Carman service center when I first heard the ticking noise I was told that all of the work that was performed from the initial service the week of January 22, 2015 until then had been reviewed and everything checked out fine.   If this had been the case I believe even an inexperienced technician would have been able to discover the loose spark plugs.  However since this was not the case and since the loose spark plugs were a direct cause of the work that was performed at the Carman Ford’s service center during the initial visit the week of January 22, 2015 Carman Ford should be obligated to reimburse me.  This work should be covered by the 1 year/ 12000 mile parts and labor warranty provided by Carman Ford which I reviewed with the service manager during my February 3, 2015 visit to have the ticking noise reviewed by the Carman Ford service department.On Friday June 5, 2015 I delivered a written letter and copies of receipts to the Service Manager at Carman Ford’s service center requesting to be reimbursed (Letter available upon request).  I was told that this matter would be reviewed with the President of Carman Ford the following Monday and that I should receive a phone call.  I have not received a phone call as of my writing this letter today, however I did receive a written response to my initial complaint.  Since receiving Carman Ford’s response I called and left a message for the Service Manager to confirm Carman Ford’s response was drafted and submitted to Revdex.com after June 5, 2015.  I have not received a return phone call as my writing this letter today. In closing, I only ask that Carman Ford stand behind their service and honor their warranty by reimbursing me the monies that I have exhausted to correct this issue. Regards

This customer had their vehicle diagnostics done at another shop and then brought to us for the repair on 8/19/2015 Our ro# 122006 where the customer stated to perform central gateway update at that time we noted that the dash cluster had an electrical issue and could not get the accurate mileage we...

charged the customer $115.00 for this update. The vehicle was brought back to us on 9/2/2015 our ro# 122282 complaining of the same issue being wrong with their car (an issue we didn’t diagnosis) we checked the system and determined that the vehicle needed a module that had gone bad, we replace the module and checked to be sure the vehicle was working properly and charged the customer $803.40 for the repair. The customer came in on 10/14/2015 the customer came to the dealership complaining that the horn was not working, I personally spoke with the customer and we reviewed the repairs that have been done. I ask if the other items that were not working were fine and they said yes but the horn didn’t work and they didn’t want to pay for the repair. I offered to look at the vehicle and if indeed it was an issue with our repair we would take care of it at no charge, but if the vehicle had other problems they would be responsible for the repair. They would not agree to these terms and wanted to speak to the technician because he didn’t check the horn after the repair I reassured them that he did and the horn was working, I also let them know the tech was not here due to his father passing away, Mrs Lawrence told me to “get him on the phone cause he’ll get over it” I questioned her tact at which point she started saying we’re a “rip off” then proceeded to disrupt the business in the Service Department and waiting area and that is when I ask them to leave and not bring the vehicle back but to take it to the repair shop that first checked the vehicle for their repairs.      I will not be offering them any compensation nor do I want their business due to their callas attitude towards my technician and the customers that were here that morning

This customer had their vehicle diagnostics done at another shop and then brought to us for the repair on 8/19/2015 Our ro# 122006 where the customer stated to perform central gateway update at that time we noted that the dash cluster had an electrical issue and could not get the accurate...

mileage we charged the customer $115.00 for this update. The vehicle was brought back to us on 9/2/2015 our ro# 122282 complaining of the same issue being wrong with their car (an issue we didn’t diagnosis) we checked the system and determined that the vehicle needed a module that had gone bad, we replace the module and checked to be sure the vehicle was working properly and charged the customer $803.40 for the repair. The customer came in on 10/14/2015 the customer came to the dealership complaining that the horn was not working, I personally spoke with the customer and we reviewed the repairs that have been done. I ask if the other items that were not working were fine and they said yes but the horn didn’t work and they didn’t want to pay for the repair. I offered to look at the vehicle and if indeed it was an issue with our repair we would take care of it at no charge, but if the vehicle had other problems they would be responsible for the repair. They would not agree to these terms and wanted to speak to the technician because he didn’t check the horn after the repair I reassured them that he did and the horn was working, I also let them know the tech was not here due to his father passing away, Mrs Lawrence told me to “get him on the phone cause he’ll get over it” I questioned her tact at which point she started saying we’re a “rip off” then proceeded to disrupt the business in the Service Department and waiting area and that is when I ask them to leave and not bring the vehicle back but to take it to the repair shop that first checked the vehicle for their repairs.      I will not be offering them any compensation nor do I want their business due to their callas attitude towards my technician and the customers that were here that morning