Dear [redacted] I was personally involved in this by setting up a meeting between Ms [redacted] and our Chrysler factory service RepSince it is a product problem that we cannot seem to remedy I supported Ms [redacted] I'd like a response from MS [redacted] as to the specific results of this meeting which I believe was approximately 1-months agoShe has not mentioned anything about this meetingAlso, Whatever the Chrysler rep has offered is all that we can offerI initiated this meeting and was not presentPlease respond Sincerely,
[redacted] *., a y.oretired state employee, purchased a new Chrysler from Carman Auto in New Castle One month before the warranty expired, the radiator had to be replaced It continued to be a problem shortly after the warranty expired, and she had to pay for it to be replaced because they would not make it right The car is kept in a garage when not in use When it is outside and it rains, the whole driver's side floor, front and back, gets wet She paid $to have it fixed It continues to get wet when it rains Even though they say there is nothing wrong with it, she will have to pay someone again to have it fixedThe salesmen and Assistant Manager were rude and intimidating to her, telling her it was her fault for not buying an extended warrantyThey refused to let her talk Mr CarmanPart of the front doors are held together with duct tape as is a part under the floor matThey told her she was going to have to pay to have these factory defects fixed They told her to call Corporate about her problems and gave her the number; then they said they can't do anything because she called Corporate Corporate calls her and is very nice, but he does nothing to help her This car is a lemon, and they berate her and blame her for it Maybe this is just how they treat women - or - older women, but no one should be disrespected and intimidated when you have valid complaints The issues remain unresolved and do not reflect well on the companyI would not recommend that women shop at Carman Auto!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below have reviewed the response from Carman Ford and do not agree with their response I do not recall any correspondence from Carman Ford that I have not responded to in a timely fashion Furthermore and more importantly, as previously stated I in the original complaint I provided Carman Ford the opportunity to correct the issue and it was never resolved Since the original complaint was filed I have since had the ticking noise corrected The ticking noise was caused from loose spark plugs which allowed air leakage through the cylinders causing a ticking noise (Receipt and Service Statement available upon request)As previously noted in the original complaint I was directed by the President of Carman Ford to take the vehicle to another auto repair shop I took the vehicle to another Ford authorized service center where I had work performed The first attempt to correct the issue was to replace the lash adjusters which were diagnosed by Carman Ford as the cause of the engine ticking (Receipts available upon request) I had the lash adjusters repaired and the vehicle continued to tick from the engine I drove the vehicle for a few more weeks and the ticking noise and the hesitation during acceleration continued to worsen I took the vehicle back to the Ford authorized service center to have the vehicle looked at again During this visit the technician discovered that some of the spark plugs had backed out of the cylinders and were able to be removed by hand It was explained to me by the technician that the loose spark plugs was allowing air to escape from the cylinders which was causing the ticking noise as well as improper ignition/combustion in the engine (Receipts available upon request) When I returned the vehicle to the Carman service center when I first heard the ticking noise I was told that all of the work that was performed from the initial service the week of January 22, until then had been reviewed and everything checked out fine If this had been the case I believe even an inexperienced technician would have been able to discover the loose spark plugs However since this was not the case and since the loose spark plugs were a direct cause of the work that was performed at the Carman Ford’s service center during the initial visit the week of January 22, Carman Ford should be obligated to reimburse me This work should be covered by the year/ mile parts and labor warranty provided by Carman Ford which I reviewed with the service manager during my February 3, visit to have the ticking noise reviewed by the Carman Ford service departmentOn Friday June 5, I delivered a written letter and copies of receipts to the Service Manager at Carman Ford’s service center requesting to be reimbursed (Letter available upon request) I was told that this matter would be reviewed with the President of Carman Ford the following Monday and that I should receive a phone call I have not received a phone call as of my writing this letter today, however I did receive a written response to my initial complaint Since receiving Carman Ford’s response I called and left a message for the Service Manager to confirm Carman Ford’s response was drafted and submitted to Revdex.com after June 5, I have not received a return phone call as my writing this letter today In closing, I only ask that Carman Ford stand behind their service and honor their warranty by reimbursing me the monies that I have exhausted to correct this issue Regards
I bought a brand new Jeep Patriot back in December of It was my first purchase after graduating collegeI have loved the Jeep brand ever since I was little and that was always going to be my first car when I was able to afford itI bought the Jeep from the Carman Chrysler Jeep Dodge located in New Castle, DelawareNew Castle is not the best place to be and the dealership I purchased the car from was apparently one of the worst dealerships to buy a car from in the New Castle areaI mean they have people smoking vapes out front of the entrance to the building, talk about trashyAbout months after I purchased the vehicle is started having problems startingI would turn the key over and there would be nothingNo sound or noise to indicate the car was attempting to startI took the car up to Carman right awayIt is a brand new car and should not have these problemsI took it to Carman on three separate occasions and was informed since the car started there was nothin
I have reviewed the customer's complaint and would like to state the real facts for the record and inform you of the resolution of this matter.Rather than dissect the customers complaint as he has written it I'll compact it into a brief synopsis, [redacted] had his truck towed to our shop after a botch ed repair done by his Son on 1/30/at 12:pmHe originally was waiting to have the vehicle diagnosis done along with having the oil cha nged, h is request is computer generated and he signed the repair order [redacted] which acknowledges he is in agreement with the complaints as noted (copy of ro [redacted] attached).The tech working on the vehicle was given a detailed explanation as to what his Son had done to the truck that had triggered the current problem and requested that we be allowed to remove the aftermarket parts that were installed in chance that they were not compatible and causing the problem since the truck was fine before they were installed,he agreed and we continued with the replacement for the agreed price of $This did not rectify his problem and werequested to go further with the diagnosis, [redacted] agreed so we did the basic testing needed for a problem of this nature, ourfinding were inconclusive so we contacted Chrysler engineeringdepartment for assistance (communication action attached labeled "STAR Case")Engineering advised us to replace the valve body and flush the cooler lines then recheck [redacted] was contacted and repairs reviewed,he then authorized the repair for an additional$These repairs were completed and the veh icle still had stall out issue so again Chrysler was contacted and we were advised to replace the front transmission pu mp, torque converter, and the input shaft seals, [redacted] was contacted a.nd declined the repair also stating that he didn't feel he should have to pay for anything since the truck wasn't repa iredIcontacted [redacted] at his request to review the situation on 2/4/at 1:pm we spoke for about minutes and came to the agreement that we would replace the torque converter (because he had a friend in San Diego tell him this would fix the truck) and if fixed he would only pay for the oil change and the torque converter replacement,, but if it did not repair the truck he then would be responsible for the repairs up to this point, he agreed that this sounded fair and ask that Ireview same with his Son when he stopped to check on the status, Iagreed and did explain our plan of action to his Son {who was less than respectful) the following day [redacted] informed us that he was contacting the Revdex.com and would be telling them that we were taking advantage of a disabled person, I set ameeting for 1:on 2/9/with myself and our General Manager to review what has transpired to this pointWe met for about minutes and the following was our final decision in this matterWe would remove our valve body and just charge him for the oil change, gasket, transmission filter, and fluid and he would have the vehicle towed from our facilityThe vehicle was paid for as per our agreement and thenremoved today 2/10/and as fa r as we are concerned this matter should be closed as we were more than fair with this individual
[redacted] After reviewing the subsequent repair orders from Bayshore, there is one finding from their technician that shows what [redacted] is claiming as the concern for his noise is incorrect On the repair order dated 9MAR2015, order number the technician notes " checked power balance, OK, checked relative compression, OK, performed injector balance test OK,If the all plugs had been loose at this point the power balance and relative compression test would not have passedThis is when Bayshore disassembled the engine to replace cam phasers and perform other additional repairsIt is then noted on the following repair order dated 12MAY2015, repair order that when power balance was performed that test failed and cylinder had a miss fire, also noted that all plugs were finger tightBayshore was the last place to have the engine apart for repair, the condition could not have been present on the visit in March because it would have failed both testsMichael Buck also informed during our last conversion that Bayshore stated that one plug had a missing electrode in cylinder This would have caused a miss which would have been noted by the testing that Bayshore performed in March Since my last conversation with [redacted] in mid June I have not received anymore correspondence, I was under the impression that this was settledI apologize for any miscommunication [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My view: They state in their response that all of the extra damage was caused by the sublet for glass they used but I had to take it back for other reasons aside from just the windshield The sunroof was misaligned initially, there were scratches on the body of the car after they had done paint work that required buffing and/or repainting On the many occasions they had my vehicle it has come back to me with a new problem And now after months of back and forth they are tired of me showing them how bad their quality assurance is and refuse to fix the issues they have caused There is no way windows on my car sustained scratches from highway driving that were in a pattern that resembled someone wiping my car down with a rag post-wash (these scratches are not vertical or horizontal) I am not sure how multiple scratches in the same pattern on all windows can occur from road damage Since my initial Revdex.com claim I have taken my car back because the rear view mirror fell off my windshield Their blame has always fallen on the glass sublet which has caused the majority of the damage but not all of it This reflects poorly on their business and in the end they are the ones that give the vehicle a final once over and that is where the quality control comes into question The vast majority of these problems could have been caught by someone just doing a walk around of the vehicle in the general area work was done I know they have since gotten a new glass sublet but this is still on them I had no control over who did my glass, I took my car to Carman Ford for the body work and THEY are the ones who chose and used the glass sublet I am tired of them using the glass sublet as a scapegoat for their quality issues They also claim to have always offered me pick up and drop off services, this was not the case until the last few drop offs I made They always set me up in rentals though so this part was true, but it was always up to me to go pick up the rental/my car which was commonly a person task My time is valuable and they wasted a lot of it, not to mention the stress that it put on me and my family for over months
To whom It may concern, when customer dropped off vehicle the projected completion date was based on the estimate he received from his insurance company the Insurance company estimate of record was $3300.62, we had to call the insurance company and re-write It with his insurance company to a total of around $Additionally almost 99% of the Issues we experienced with this customers repairs were caused from a sublet glass vendor which caused damage to windshield opening leak in windshield, damaged cow screen etcWe warranted these repairs supplied rental and a courtesy vehicle for customerPerformed pick up and drop off service to customers house, every time the vehicle was back here for sublet glass REWORKWe apologized for issues we were having with glass vendor the glass vendors were overwhelmed and understaffed from 5-through present date due to massive hail storm our customer s damaged was caused from, as far as the scratches In the exterior of customers side glass we did not cause and are not responsible forthese scratches are clearly on the exterior original glass and are from road debris making contact with car as he is driving on highwaywe did offer customer to meet half way and split cost, offering $for half the glass replacement in good faith
This customer had their vehicle diagnostics done at another shop and then brought to us for the repair on 8/19/Our ro# where the customer stated to perform central gateway update at that time we noted that the dash cluster had an electrical issue and could not get the accurate mileage we charged the customer $for this updateThe vehicle was brought back to us on 9/2/our ro# complaining of the same issue being wrong with their car (an issue we didn’t diagnosis) we checked the system and determined that the vehicle needed a module that had gone bad, we replace the module and checked to be sure the vehicle was working properly and charged the customer $for the repairThe customer came in on 10/14/the customer came to the dealership complaining that the horn was not working, I personally spoke with the customer and we reviewed the repairs that have been doneI ask if the other items that were not working were fine and they said yes but the horn didn’t work and they didn’t want to pay for the repairI offered to look at the vehicle and if indeed it was an issue with our repair we would take care of it at no charge, but if the vehicle had other problems they would be responsible for the repairThey would not agree to these terms and wanted to speak to the technician because he didn’t check the horn after the repair I reassured them that he did and the horn was working, I also let them know the tech was not here due to his father passing away, Mrs Lawrence told me to “get him on the phone cause he’ll get over it” I questioned her tact at which point she started saying we’re a “rip off” then proceeded to disrupt the business in the Service Department and waiting area and that is when I ask them to leave and not bring the vehicle back but to take it to the repair shop that first checked the vehicle for their repairs I will not be offering them any compensation nor do I want their business due to their callas attitude towards my technician and the customers that were here that morning
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below have reviewed the response from Carman Ford and do not agree with their response I do not recall any correspondence from Carman Ford that I have not responded to in a timely fashion Furthermore and more importantly, as previously stated I in the original complaint I provided Carman Ford the opportunity to correct the issue and it was never resolved Since the original complaint was filed I have since had the ticking noise corrected The ticking noise was caused from loose spark plugs which allowed air leakage through the cylinders causing a ticking noise (Receipt and Service Statement available upon request).As previously noted in the original complaint I was directed by the President of Carman Ford to take the vehicle to another auto repair shop I took the vehicle to another Ford authorized service center where I had work performed The first attempt to correct the issue was to replace the lash adjusters which were diagnosed by Carman Ford as the cause of the engine ticking (Receipts available upon request) I had the lash adjusters repaired and the vehicle continued to tick from the engine I drove the vehicle for a few more weeks and the ticking noise and the hesitation during acceleration continued to worsen I took the vehicle back to the Ford authorized service center to have the vehicle looked at again During this visit the technician discovered that some of the spark plugs had backed out of the cylinders and were able to be removed by hand It was explained to me by the technician that the loose spark plugs was allowing air to escape from the cylinders which was causing the ticking noise as well as improper ignition/combustion in the engine (Receipts available upon request) When I returned the vehicle to the Carman service center when I first heard the ticking noise I was told that all of the work that was performed from the initial service the week of January 22, until then had been reviewed and everything checked out fine If this had been the case I believe even an inexperienced technician would have been able to discover the loose spark plugs However since this was not the case and since the loose spark plugs were a direct cause of the work that was performed at the Carman Ford’s service center during the initial visit the week of January 22, Carman Ford should be obligated to reimburse me This work should be covered by the year/ mile parts and labor warranty provided by Carman Ford which I reviewed with the service manager during my February 3, visit to have the ticking noise reviewed by the Carman Ford service department.On Friday June 5, I delivered a written letter and copies of receipts to the Service Manager at Carman Ford’s service center requesting to be reimbursed (Letter available upon request) I was told that this matter would be reviewed with the President of Carman Ford the following Monday and that I should receive a phone call I have not received a phone call as of my writing this letter today, however I did receive a written response to my initial complaint Since receiving Carman Ford’s response I called and left a message for the Service Manager to confirm Carman Ford’s response was drafted and submitted to Revdex.com after June 5, I have not received a return phone call as my writing this letter todayIn closing, I only ask that Carman Ford stand behind their service and honor their warranty by reimbursing me the monies that I have exhausted to correct this issueRegards
Dear [redacted] I was personally involved in this by setting up a meeting between Ms [redacted] and our Chrysler factory service RepSince it is a product problem that we cannot seem to remedy I supported Ms [redacted] I'd like a response from MS [redacted] as to the specific results of this meeting which I believe was approximately 1-months agoShe has not mentioned anything about this meetingAlso, Whatever the Chrysler rep has offered is all that we can offerI initiated this meeting and was not presentPlease respond Sincerely,
[redacted] *., a y.oretired state employee, purchased a new Chrysler from Carman Auto in New Castle One month before the warranty expired, the radiator had to be replaced It continued to be a problem shortly after the warranty expired, and she had to pay for it to be replaced because they would not make it right The car is kept in a garage when not in use When it is outside and it rains, the whole driver's side floor, front and back, gets wet She paid $to have it fixed It continues to get wet when it rains Even though they say there is nothing wrong with it, she will have to pay someone again to have it fixedThe salesmen and Assistant Manager were rude and intimidating to her, telling her it was her fault for not buying an extended warrantyThey refused to let her talk Mr CarmanPart of the front doors are held together with duct tape as is a part under the floor matThey told her she was going to have to pay to have these factory defects fixed They told her to call Corporate about her problems and gave her the number; then they said they can't do anything because she called Corporate Corporate calls her and is very nice, but he does nothing to help her This car is a lemon, and they berate her and blame her for it Maybe this is just how they treat women - or - older women, but no one should be disrespected and intimidated when you have valid complaints The issues remain unresolved and do not reflect well on the companyI would not recommend that women shop at Carman Auto!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below have reviewed the response from Carman Ford and do not agree with their response I do not recall any correspondence from Carman Ford that I have not responded to in a timely fashion Furthermore and more importantly, as previously stated I in the original complaint I provided Carman Ford the opportunity to correct the issue and it was never resolved Since the original complaint was filed I have since had the ticking noise corrected The ticking noise was caused from loose spark plugs which allowed air leakage through the cylinders causing a ticking noise (Receipt and Service Statement available upon request)As previously noted in the original complaint I was directed by the President of Carman Ford to take the vehicle to another auto repair shop I took the vehicle to another Ford authorized service center where I had work performed The first attempt to correct the issue was to replace the lash adjusters which were diagnosed by Carman Ford as the cause of the engine ticking (Receipts available upon request) I had the lash adjusters repaired and the vehicle continued to tick from the engine I drove the vehicle for a few more weeks and the ticking noise and the hesitation during acceleration continued to worsen I took the vehicle back to the Ford authorized service center to have the vehicle looked at again During this visit the technician discovered that some of the spark plugs had backed out of the cylinders and were able to be removed by hand It was explained to me by the technician that the loose spark plugs was allowing air to escape from the cylinders which was causing the ticking noise as well as improper ignition/combustion in the engine (Receipts available upon request) When I returned the vehicle to the Carman service center when I first heard the ticking noise I was told that all of the work that was performed from the initial service the week of January 22, until then had been reviewed and everything checked out fine If this had been the case I believe even an inexperienced technician would have been able to discover the loose spark plugs However since this was not the case and since the loose spark plugs were a direct cause of the work that was performed at the Carman Ford’s service center during the initial visit the week of January 22, Carman Ford should be obligated to reimburse me This work should be covered by the year/ mile parts and labor warranty provided by Carman Ford which I reviewed with the service manager during my February 3, visit to have the ticking noise reviewed by the Carman Ford service departmentOn Friday June 5, I delivered a written letter and copies of receipts to the Service Manager at Carman Ford’s service center requesting to be reimbursed (Letter available upon request) I was told that this matter would be reviewed with the President of Carman Ford the following Monday and that I should receive a phone call I have not received a phone call as of my writing this letter today, however I did receive a written response to my initial complaint Since receiving Carman Ford’s response I called and left a message for the Service Manager to confirm Carman Ford’s response was drafted and submitted to Revdex.com after June 5, I have not received a return phone call as my writing this letter today In closing, I only ask that Carman Ford stand behind their service and honor their warranty by reimbursing me the monies that I have exhausted to correct this issue Regards
I bought a brand new Jeep Patriot back in December of It was my first purchase after graduating collegeI have loved the Jeep brand ever since I was little and that was always going to be my first car when I was able to afford itI bought the Jeep from the Carman Chrysler Jeep Dodge located in New Castle, DelawareNew Castle is not the best place to be and the dealership I purchased the car from was apparently one of the worst dealerships to buy a car from in the New Castle areaI mean they have people smoking vapes out front of the entrance to the building, talk about trashyAbout months after I purchased the vehicle is started having problems startingI would turn the key over and there would be nothingNo sound or noise to indicate the car was attempting to startI took the car up to Carman right awayIt is a brand new car and should not have these problemsI took it to Carman on three separate occasions and was informed since the car started there was nothin
I have reviewed the customer's complaint and would like to state the real facts for the record and inform you of the resolution of this matter.Rather than dissect the customers complaint as he has written it I'll compact it into a brief synopsis, [redacted] had his truck towed to our shop after a botch ed repair done by his Son on 1/30/at 12:pmHe originally was waiting to have the vehicle diagnosis done along with having the oil cha nged, h is request is computer generated and he signed the repair order [redacted] which acknowledges he is in agreement with the complaints as noted (copy of ro [redacted] attached).The tech working on the vehicle was given a detailed explanation as to what his Son had done to the truck that had triggered the current problem and requested that we be allowed to remove the aftermarket parts that were installed in chance that they were not compatible and causing the problem since the truck was fine before they were installed,he agreed and we continued with the replacement for the agreed price of $This did not rectify his problem and werequested to go further with the diagnosis, [redacted] agreed so we did the basic testing needed for a problem of this nature, ourfinding were inconclusive so we contacted Chrysler engineeringdepartment for assistance (communication action attached labeled "STAR Case")Engineering advised us to replace the valve body and flush the cooler lines then recheck [redacted] was contacted and repairs reviewed,he then authorized the repair for an additional$These repairs were completed and the veh icle still had stall out issue so again Chrysler was contacted and we were advised to replace the front transmission pu mp, torque converter, and the input shaft seals, [redacted] was contacted a.nd declined the repair also stating that he didn't feel he should have to pay for anything since the truck wasn't repa iredIcontacted [redacted] at his request to review the situation on 2/4/at 1:pm we spoke for about minutes and came to the agreement that we would replace the torque converter (because he had a friend in San Diego tell him this would fix the truck) and if fixed he would only pay for the oil change and the torque converter replacement,, but if it did not repair the truck he then would be responsible for the repairs up to this point, he agreed that this sounded fair and ask that Ireview same with his Son when he stopped to check on the status, Iagreed and did explain our plan of action to his Son {who was less than respectful) the following day [redacted] informed us that he was contacting the Revdex.com and would be telling them that we were taking advantage of a disabled person, I set ameeting for 1:on 2/9/with myself and our General Manager to review what has transpired to this pointWe met for about minutes and the following was our final decision in this matterWe would remove our valve body and just charge him for the oil change, gasket, transmission filter, and fluid and he would have the vehicle towed from our facilityThe vehicle was paid for as per our agreement and thenremoved today 2/10/and as fa r as we are concerned this matter should be closed as we were more than fair with this individual
[redacted] After reviewing the subsequent repair orders from Bayshore, there is one finding from their technician that shows what [redacted] is claiming as the concern for his noise is incorrect On the repair order dated 9MAR2015, order number the technician notes " checked power balance, OK, checked relative compression, OK, performed injector balance test OK,If the all plugs had been loose at this point the power balance and relative compression test would not have passedThis is when Bayshore disassembled the engine to replace cam phasers and perform other additional repairsIt is then noted on the following repair order dated 12MAY2015, repair order that when power balance was performed that test failed and cylinder had a miss fire, also noted that all plugs were finger tightBayshore was the last place to have the engine apart for repair, the condition could not have been present on the visit in March because it would have failed both testsMichael Buck also informed during our last conversion that Bayshore stated that one plug had a missing electrode in cylinder This would have caused a miss which would have been noted by the testing that Bayshore performed in March Since my last conversation with [redacted] in mid June I have not received anymore correspondence, I was under the impression that this was settledI apologize for any miscommunication [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below My view: They state in their response that all of the extra damage was caused by the sublet for glass they used but I had to take it back for other reasons aside from just the windshield The sunroof was misaligned initially, there were scratches on the body of the car after they had done paint work that required buffing and/or repainting On the many occasions they had my vehicle it has come back to me with a new problem And now after months of back and forth they are tired of me showing them how bad their quality assurance is and refuse to fix the issues they have caused There is no way windows on my car sustained scratches from highway driving that were in a pattern that resembled someone wiping my car down with a rag post-wash (these scratches are not vertical or horizontal) I am not sure how multiple scratches in the same pattern on all windows can occur from road damage Since my initial Revdex.com claim I have taken my car back because the rear view mirror fell off my windshield Their blame has always fallen on the glass sublet which has caused the majority of the damage but not all of it This reflects poorly on their business and in the end they are the ones that give the vehicle a final once over and that is where the quality control comes into question The vast majority of these problems could have been caught by someone just doing a walk around of the vehicle in the general area work was done I know they have since gotten a new glass sublet but this is still on them I had no control over who did my glass, I took my car to Carman Ford for the body work and THEY are the ones who chose and used the glass sublet I am tired of them using the glass sublet as a scapegoat for their quality issues They also claim to have always offered me pick up and drop off services, this was not the case until the last few drop offs I made They always set me up in rentals though so this part was true, but it was always up to me to go pick up the rental/my car which was commonly a person task My time is valuable and they wasted a lot of it, not to mention the stress that it put on me and my family for over months
To whom It may concern, when customer dropped off vehicle the projected completion date was based on the estimate he received from his insurance company the Insurance company estimate of record was $3300.62, we had to call the insurance company and re-write It with his insurance company to a total of around $Additionally almost 99% of the Issues we experienced with this customers repairs were caused from a sublet glass vendor which caused damage to windshield opening leak in windshield, damaged cow screen etcWe warranted these repairs supplied rental and a courtesy vehicle for customerPerformed pick up and drop off service to customers house, every time the vehicle was back here for sublet glass REWORKWe apologized for issues we were having with glass vendor the glass vendors were overwhelmed and understaffed from 5-through present date due to massive hail storm our customer s damaged was caused from, as far as the scratches In the exterior of customers side glass we did not cause and are not responsible forthese scratches are clearly on the exterior original glass and are from road debris making contact with car as he is driving on highwaywe did offer customer to meet half way and split cost, offering $for half the glass replacement in good faith
This customer had their vehicle diagnostics done at another shop and then brought to us for the repair on 8/19/Our ro# where the customer stated to perform central gateway update at that time we noted that the dash cluster had an electrical issue and could not get the accurate mileage we charged the customer $for this updateThe vehicle was brought back to us on 9/2/our ro# complaining of the same issue being wrong with their car (an issue we didn’t diagnosis) we checked the system and determined that the vehicle needed a module that had gone bad, we replace the module and checked to be sure the vehicle was working properly and charged the customer $for the repairThe customer came in on 10/14/the customer came to the dealership complaining that the horn was not working, I personally spoke with the customer and we reviewed the repairs that have been doneI ask if the other items that were not working were fine and they said yes but the horn didn’t work and they didn’t want to pay for the repairI offered to look at the vehicle and if indeed it was an issue with our repair we would take care of it at no charge, but if the vehicle had other problems they would be responsible for the repairThey would not agree to these terms and wanted to speak to the technician because he didn’t check the horn after the repair I reassured them that he did and the horn was working, I also let them know the tech was not here due to his father passing away, Mrs Lawrence told me to “get him on the phone cause he’ll get over it” I questioned her tact at which point she started saying we’re a “rip off” then proceeded to disrupt the business in the Service Department and waiting area and that is when I ask them to leave and not bring the vehicle back but to take it to the repair shop that first checked the vehicle for their repairs I will not be offering them any compensation nor do I want their business due to their callas attitude towards my technician and the customers that were here that morning
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below have reviewed the response from Carman Ford and do not agree with their response I do not recall any correspondence from Carman Ford that I have not responded to in a timely fashion Furthermore and more importantly, as previously stated I in the original complaint I provided Carman Ford the opportunity to correct the issue and it was never resolved Since the original complaint was filed I have since had the ticking noise corrected The ticking noise was caused from loose spark plugs which allowed air leakage through the cylinders causing a ticking noise (Receipt and Service Statement available upon request).As previously noted in the original complaint I was directed by the President of Carman Ford to take the vehicle to another auto repair shop I took the vehicle to another Ford authorized service center where I had work performed The first attempt to correct the issue was to replace the lash adjusters which were diagnosed by Carman Ford as the cause of the engine ticking (Receipts available upon request) I had the lash adjusters repaired and the vehicle continued to tick from the engine I drove the vehicle for a few more weeks and the ticking noise and the hesitation during acceleration continued to worsen I took the vehicle back to the Ford authorized service center to have the vehicle looked at again During this visit the technician discovered that some of the spark plugs had backed out of the cylinders and were able to be removed by hand It was explained to me by the technician that the loose spark plugs was allowing air to escape from the cylinders which was causing the ticking noise as well as improper ignition/combustion in the engine (Receipts available upon request) When I returned the vehicle to the Carman service center when I first heard the ticking noise I was told that all of the work that was performed from the initial service the week of January 22, until then had been reviewed and everything checked out fine If this had been the case I believe even an inexperienced technician would have been able to discover the loose spark plugs However since this was not the case and since the loose spark plugs were a direct cause of the work that was performed at the Carman Ford’s service center during the initial visit the week of January 22, Carman Ford should be obligated to reimburse me This work should be covered by the year/ mile parts and labor warranty provided by Carman Ford which I reviewed with the service manager during my February 3, visit to have the ticking noise reviewed by the Carman Ford service department.On Friday June 5, I delivered a written letter and copies of receipts to the Service Manager at Carman Ford’s service center requesting to be reimbursed (Letter available upon request) I was told that this matter would be reviewed with the President of Carman Ford the following Monday and that I should receive a phone call I have not received a phone call as of my writing this letter today, however I did receive a written response to my initial complaint Since receiving Carman Ford’s response I called and left a message for the Service Manager to confirm Carman Ford’s response was drafted and submitted to Revdex.com after June 5, I have not received a return phone call as my writing this letter todayIn closing, I only ask that Carman Ford stand behind their service and honor their warranty by reimbursing me the monies that I have exhausted to correct this issueRegards