CarMax , Inc.

July 15, 2016
 
[redacted]...

[redacted]                             
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
 
[redacted]
Complaint ID: [redacted]
 
Dear Ms. [redacted]:                                  �...⇄
 
Thank you for forwarding the complaint dated July 3, 2016 regarding
the Vehicle purchased from the CarMax store located in St. Peters, Missouri (“CarMax”)
on or about June 22, 2016.
 
In the complaint, Mr. [redacted] describes concerns with financing
for the Vehicle, including stipulations required by the financial institution.
Mr. [redacted] requests that CarMax honor the purchase agreement and allow him
to keep possession of the Vehicle.
 
CarMax’s records indicate that Mr. [redacted] elected to retain
legal representation after submitting his complaint, and has filed a petition regarding
his concerns.
 
 
CarMax appreciates the opportunity to respond to this complaint.
 
 
Sincerely,
 
Kristina S[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Too start, Carmax is not wanting to resolve the issue with reimbursing for their fault of the damages. Secondly, when I spoke to Carmax recently, what they told me then is not matching what they told you  through their response. When I brought up the topic again about by down payment just recently they told me that the company I pay monthly car payments to is at fault. That does not make sense considering I paid my down payment at Carmax's Henderson location. In addition, they are not stating the entire story of what they have done. They completely ignored the fact in my complaint about how they told me my warranty is up, when it isn't until my car reaches 125,000 miles. My car is at a little over 104,000 miles. Moreover, there are more issues that Carmax is not taking responsibility for when they are completely at fault. 
Regards, 
[redacted]

September 16, 2014

class="MsoNormal">
[redacted]
Revdex.com
720 Moorefield Park Drive, Suite 300
Richmond, VA 23236
RE: [redacted]
[redacted] (the “Vehicle”)
Dear [redacted]:
            Thank you for forwarding the complaint received by your office from [redacted] regarding the Vehicle purchased from the CarMax of [redacted] (“CarMax”) on February 21st, 2012. In her complaint, [redacted] cited repair issues and is requesting that CarMax replace the Vehicle or provide financial assistance for these repairs.
            CarMax was unaware of [redacted]’s concerns with her transmission prior to receiving this complaint. CarMax has not serviced the Vehicle since March 19th, 2013 in [redacted] when CarMax was unable to duplicate a concern with the ignition. There has been no additional communication between CarMax and [redacted] since.
CarMax declines to provide any reimbursement for the repairs that [redacted] has incurred, as the CarMax Limited Warranty that CarMax provides has expired. Furthermore, the guarantee on any repairs CarMax has performed has also expired.
            If [redacted] would like to sell the Vehicle, she is welcome to bring the Vehicle to CarMax for a free appraisal offer. In addition, CarMax will be happy to service the Vehicle at [redacted]’s expense.
            Thank you kindly for providing CarMax an opportunity to respond to this matter. If you have any questions, please contact me at [redacted], ext.[redacted].
Sincerely,
[redacted]
[redacted]

May 19, 2014

class="MsoNormal">
VIA ELECTRONIC MAIL
[redacted], Operations Supervisor
Revdex.com Serving Central Virginia, Inc.
720 Moorefield Park Drive, Suite 300
Richmond, VA23236
Re:  Complaint ID [redacted]
Dear [redacted]:
I am writing in response to your letter which forwarded the complaint of [redacted].
[redacted] requested in his desired settlement to be able to purchase the original vehicle he came in for and for CarMax to discount the price by $1500.00.
[redacted] mentioned in the complaint that he is currently in the middle of a Chapter 13 bankruptcy.  [redacted] had found a vehicle that he was interested in.  CarMax advised [redacted] that he would need to provide a Letter to Incur Debt from Trustee in order to move forward with the purchase of the vehicle.  [redacted] communicated with CarMax on three different occasions that he would be coming in to provide the documentation.  [redacted] failed to provide the documentation. Therefore, CarMax deleted the order on or about April 23, 2014 making it available for sale.  Vehicle transferred to another CarMax location to be sold.
CarMax received [redacted] Letter to Incur Debt from Trustee on or about April 28, 2014.  At this time CarMax began assisting [redacted] with searching for a vehicle.
[redacted] purchased a [redacted] (the “Vehicle”), VIN [redacted], at the CarMax store located in Omaha, Nebraska (“CarMax”), on or about May 12, 2014.
CarMax appreciates the opportunity to respond to this complaint and considers this matter resolved.
Please contact me at [redacted] extension [redacted] with any questions you may have.
Sincerely,
[redacted]
Analyst, Customer Relations

September 8th, 2016[redacted]                             720 Moorefield Park Drive, Suite 300Richmond, Virginia 23236Re: [redacted]Complaint ID: [redacted]...

[redacted]Dear Ms. [redacted]:                                           Thank you for forwarding the complaint dated August 26, 2016 regarding the Vehicle purchased from the CarMax store located in Midlothian, VA (“CarMax”) on or about June 11, 2013.In the complaint, Mr. [redacted] refers to mechanical concerns that he’s experienced with the Vehicle within his time of ownership. He shared that there have been repeat issues with both the transmission and check engine light, and is now requesting for CarMax to purchase his Vehicle at [redacted] ‘Fair Market Value’ of $7,500.CarMax service records indicate that the Vehicle was brought in for an ignition coil and spark plug concern on or about November 17, 2014 and on or about January 20, 2015. On both occasions, CarMax diagnosed the Vehicle and made the necessary repairs. The ignition coil was covered under the terms of Mr. [redacted] MaxCare Extended Service Plan and CarMax’s 6-month/ 6,000 mile warranty.  Spark plugs are a ware and tear item, but CarMax replaced them at no cost to Mr. [redacted] as a gesture of customer service. On or about December 1, 2014 the Vehicle was brought in for a check engine light concern which was an indicator that the valve assembly needed to be replaced. This repair was covered under the terms of Mr. [redacted] MaxCare Extended Service Plan.On or about January 8, 2015, the Vehicle was in for service due to another check engine light concern. Upon inspection, it was determined that the intake manifold needed to be cleaned – due to the intake runner sticking. The Vehicle was later brought in for a transmission light concern on or around June 3, 2016. However, this concern did not present itself to CarMax or the Volkswagen dealership that the Vehicle was sublet to. Therefore, no repairs were completed during this visit.Most recently, on or about August 12, 2016, the Vehicle was brought in for service due to a check engine light concern. CarMax diagnosed the Vehicle and determined that the source of the concern was unrelated to any previous repairs, and would therefore be charged at CarMax’s standard rate – due to the recent expiration of his MaxCare Extended Service Plan. As a gesture of customer service, however, CarMax offered to cover the cost associated with this repair.In regards to our initial appraisal offer, we do not use [redacted] when determining the value of a vehicle. However, after further research, CarMax learned that the amount that Mr. [redacted] is referring to ($7,500) is the ‘Private Sale Value’ for [redacted], which is an estimate for if he had sold the Vehicle himself. Our appraisal offer of $4,500 for the Vehicle (on or about June 7, 2016) was $250 more than Kelly Blue Book’s ‘Trade-in Value,’ which would pertain to selling the Vehicle to a dealer. This offer was extended to Mr. [redacted] until August 31, 2016, which has now expired.Based on the above, CarMax is unwilling to provide Mr. [redacted] with the resolution that he seeks. However, if Mr. [redacted] is still interested in selling the Vehicle to CarMax, he is welcome to bring it by the CarMax nearest him to have it reappraised at its current market value.                                                                        CarMax appreciates the opportunity to respond to this complaint.Please contact me at [redacted], extension [redacted], with any questions you may have.Sincerely,Gabrielle P[redacted]Analyst, Executive Response Team

I did show up at carmax the date of my appointment and show and Matt and Darnell was also there when I came in and me Matt and Darnell took a test drive and also heard the noise and show as check it out as well and the money I paid was out of pocket cause Darnell said CNA said I breach my contract so I do want a refund for all the times I came in for my van making noise all the times I came out of pocket for the problem that Carmax kept saying it was fix seems like this is turning into a civil matter. Look at my history how many times have I been in for the same problem can you provide Revdex.com with them documents.
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Roman';">                                  ...⇄ September 23, 2014
Via Electronic Mail
[redacted]
Revdex.com
720 Moorefield Park Drive, Suite 300
Richmond, VA23236
[redacted]
[redacted]
I am writing in response to your letter which forwarded the complaint of [redacted]. On May 5, 2011, [redacted] purchased a [redacted] (the “Vehicle”), at the CarMax of [redacted]  In his complaint, [redacted] is requesting that CarMax reimburse for his payments made, and the balance that he still owes.
Prior to coming to Carmax, [redacted] stated that he took the Vehicle to [redacted] to trade it and was told that the Vehicle was worth less due to an accident from March 2009.  On August 31, 2014, [redacted] brought the Vehicle in for appraisal at CarMax.  CarMax offered [redacted] $5,000 and he felt that the Vehicle was worth $9,000. 
CarMax gave [redacted] a copy of the Autocheck that was provided to him at the time of purchase and there were no accidents listed.  CarMax also reviewed the appraisal offer with [redacted] and explained that the offer was based on the mileage and the after-market additions to the Vehicle.
CarMax declines [redacted]’s request as set forth in his complaint.  However as the previous offer has expired, CarMax is still willing appraise the Vehicle and make an offer to purchase it. 
CarMax appreciates the opportunity to respond to this complaint. If you have any questions, please call me at [redacted], ext [redacted].
                                   
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I just got my coupon book this past week and have NEVER gotten an email reminder    They are reporting inaccurate information.   Liars

May 11, 2015
[redacted], Operations Supervisor
Revdex.com
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
Re [redacted]...

[redacted]
Complaint ID: [redacted]
[redacted] (the “Vehicle”), VIN: [redacted]
Dear Ms. [redacted]:
Thank you for forwarding the complaint dated April 16, 2015 regarding the Vehicle purchased from the CarMax store located in Raleigh, North Carolina on or about November 6, 2012.  Mrs. [redacted] requested in the desired settlement for CarMax to repair the Vehicle in a timely [redacted]er or allow her the ability to return the Vehicle.
Mrs. [redacted] mentioned in the complaint that she brought the Vehicle to the CarMax located in Charlotte, North Carolina (“CarMax”) several times to inquire about a tire pressure light staying on inside of the Vehicle.  CarMax’s records indicate that the Vehicle was initially brought in to diagnose this concern or about June 6, 2013.  However, CarMax was unable to diagnose or repair this concern due to the tire pressure light not presenting itself at the time of service.  Mrs. [redacted] brought the Vehicle back to CarMax on or about October 16, 2014 to readdress the tire pressure light concern.  CarMax diagnosed the Vehicle and replaced the right front tire pressure monitoring system (“TPMS”) sensor.  The Vehicle was serviced next on or about October 30, 2014 regarding the same concern.  CarMax diagnosed the Vehicle and replaced the left front TPMS sensor.  The Vehicle was brought back to CarMax on or about February 20, 2015 to inquire about the same concern.  CarMax sublet the Vehicle to Discount Tire to replace all four TPMS sensors.  CarMax last saw the Vehicle on or about March 23, 2015 regarding the tire pressure light concern.  CarMax sublet the Vehicle to the [redacted] Dealership for further diagnosis.
On or about April 28, 2015, CarMax was informed that Mrs. [redacted] retrieved the Vehicle from the [redacted] Dealership and had sold it to a nearby dealership.  Therefore, CarMax was unable to reach a desired settlement as set forth in the complaint.  However, as a gesture of customer service, CarMax contacted Mrs. [redacted] and offered to reimburse her for the last payment made towards her loan.
CarMax apologizes for any inconvenience Mrs. [redacted] and her family may have experienced, and appreciates the opportunity to respond to this complaint.
Please contact me at [redacted] extension [redacted] with any questions you may have.
Sincerely,
[redacted]
Analyst, Customer Relations

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

September 2, 2016 Revdex.com Serving Central Virginia, Inc.720 Moorefield Park DriveSuite 300Richmond, VA 23236RE:     Consumer Complaint of [redacted]Dear Sir/Madam:Thank you for sharing Ms. [redacted] complaint and providing us with the...

opportunity to respond.  Ms. [redacted] alleges that she never applied for credit with us and is therefore disputing the related inquiries on her credit file. Our records reflect that Ms. [redacted] visited our Las Vegas store on June 11, 2016, seeking an appraisal of her [redacted].  We appraised, and extended an offer of $7000, for the [redacted].  At that time, the approximate payoff balance on the [redacted] was $13,517, a difference (and negative equity) of approximately $6,517.At this stage, Ms. [redacted] version of events differ from our records.  Specifically, our records reflect that Ms. [redacted] (a) voluntarily provided us with a substantial amount of personal information including name, address, length of time at address, phone number, date of birth, social security number, employer, length of time with employer, income and a reference; and (b) agreed to our Credit Application Terms and Conditions, authorizing us and our finance sources to “use your credit reports and verify your application information” in connection with an application on a [redacted]Ms. [redacted], however, contends that our sales associate requested, and she provided, her personal information to obtain the payoff information on her [redacted], and not in connection with a credit application on the CR-V.Instead of simply relying on our records, we reached out to our Las Vegas store to interview the sales associate who assisted Ms. [redacted].  This sales associate however is no longer a CarMax employee and we were unable to obtain his version of events and either confirm or deny Ms. [redacted] allegations. We therefore are providing Ms. [redacted] with her desired resolution.  Specifically, we will contact the finance sources that reviewed Ms. [redacted] application and obtained her credit report and request that they withdraw their inquiries.  To administer this, however, we may need Ms. [redacted] assistance in providing these finance sources with a written request.  In the event this is required, we will contact Ms. [redacted] for her assistance.  Regardless, any inquiry removal request to the relevant nationwide credit reporting agencies will take approximately 30 days to process.Thank you for bringing Ms. [redacted] complaint to our attention.  If you have any questions or concerns regarding our explanation, please do not hesitate to contact me at [redacted] or by email at [redacted] Sincerely, Brent A[redacted]Operational Compliance ManagerCarMax

December 19,2014
Roman"> 
[redacted]
Revdex.com
[redacted]
[redacted]
RE:  [redacted]
        [redacted] VIN [redacted]   (“the Vehicle”)
 
Dear [redacted],
 
Thank you for forwarding this complaint received in your office from [redacted] regarding the Vehicle purchased from CarMax of[redacted], [redacted] (“CarMax”) on 08/16/2014.  [redacted] is requesting that CarMax fix her airbag and [redacted] and replace her key battery for free.
 
CarMax made the repairs to [redacted] airbag at no charge as a one time goodwill offer.  CarMax has also replaced Ms Brignoni’s key battery.  At the time of this service, CarMax did not have a request to address the [redacted].  If Ms Brignoni would like to make an appointment for that repair, please have her call[redacted] and we will be happy to address that concern.
 
CarMax appreciates the opportunity to respond to this complaint. Please call me at ([redacted], extension[redacted], if you have any questions.
 
Sincerely,
 
[redacted]
CarMax Customer Relations

September 4, 2014
VIA ELECTRONIC MAIL
[redacted]
720 Moorefield Park Drive, Suite 300
Richmond, Virginia 23236
Re: Complaint ID [redacted]
[redacted]
[redacted]:
I am...

writing you in response to your letter dated August 11, 2014, wherein you forwarded a complaint from [redacted].
[redacted] purchased a [redacted], VIN [redacted] (the “Vehicle”) from the CarMax store located in [redacted] (“CarMax”) on or about July 19, 2012.
[redacted] mentioned in the complaint that his Vehicle was damaged by CarMax during two consecutive service visits.  CarMax’s records indicate that [redacted] brought the Vehicle into CarMax on or about July 19, 2013 to inquire on multiple concerns.  CarMax diagnosed the Vehicle and made the necessary repairs.
[redacted] contacted CarMax shortly thereafter to advise them that his driver’s side door panel had been scratched during his previous repair visit on or about July 19, 2013.  CarMax sublet the Vehicle to AS Auto Body on or about September 10, 2013 to replace and repaint the driver’s side door panel at no cost to [redacted].
The Vehicle was serviced next on or about August 5, 2014 to inquire on a noise and rocking concern in his driver’s seat.  CarMax ran a diagnostic test on the Vehicle and was unable to verify [redacted]’s concern.  While the Vehicle was being driven back to the parking area for pickup, CarMax damaged the lower front bumper.   
On or about August 12, 2014 CarMax sublet the Vehicle to AS Auto Body to replace and repaint the front bumper at no cost to [redacted].  CarMax offered to provide [redacted] a loaner vehicle while his Vehicle was being repaired as a gesture of goodwill.  [redacted] did not accept the offer.
The Vehicle was repaired and returned to [redacted] on or about August 15, 2014.
CarMax apologizes for any inconvenience [redacted] may have experienced and has partnered with the appropriate parties to communicate [redacted]’s experience.
CarMax appreciates the opportunity to respond to this complaint.
Please contact me at [redacted] extension [redacted] with any questions you may have.
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't believe Car Max has their dates in Order. they Jumped from June 5th to July. June 5th Was a Thursday. The next day June 6th I tried to get hold of someone in the service department Because the thermostat sign was flashing but no one answered the phone. On Saturday a sales person answered the phone and told me to add antifreeze and bring the car on Monday. I returned on that Monday but they wanted to charge me to see what is wrong with the car. then on e of their managers drove the car and told me that nothing wrong with the car. No one took the time to look at the work order to see what type of oil was used. I was told that car require certain type of oil that will cost $69.99. The oil change cost only $37 but because the total bill was $98 I did not notice the charges fro the oil. Whoever worked on this car was ignorant and had no knowledge of how to perform oil change on this car. I went to CarX in [redacted] before I take to CarMax but they told they did not change oil on mini cooper.   So I am sure whoever changed the oil did not know what the hell he was doing. My car was running perfect until I took it to CarMax for the oil change. 
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

[redacted]
Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, Va.  23236
 
class="MsoNormal">May 8, 2015
 
Re: Mr. [redacted]
 
Dear Mrs. [redacted],
 
Thank you for forwarding the complaint received in your
office from Mr. [redacted] regarding the [redacted], VIN [redacted]
(the “Vehicle”) that he purchased on or about March 7, 2015 from the Carmax
store located in San Antonio, Texas. In this complaint, Mr. [redacted] is
requesting that CarMax take the Vehicle back for the purchase price of
$30,998.00.
 
As stated in the complaint, Mr. [redacted] contacted CarMax
stating that he received a Carfax report reflecting that the Vehicle had been
in an accident, the air bags had been deployed, and the Vehicle sustained frame
damage.  CarMax research revealed that
the air bags did not deploy and the Vehicle did not have any frame damage. CarMax
appraised the Vehicle and extended an offer of $23,000.00. This offer was based
on a number of criteria including the Vehicle’s age, mileage, and condition, as
well as market factors of supply and demand. We also consider our inventory
needs and check other sources to make sure we’re giving a competitive offer.
Please be advised that CarMax disregarded the information that was listed on
the Carfax report when determining the appraisal offer.
 
In the complaint, Mr. [redacted] also stated that CarMax policy
states that CarMax does not sell vehicles that have been involved in an
accident. CarMax does not advertise that we don’t sell vehicles that have been
in prior accidents.  Rather, we provide a
clean title guarantee. CarMax guarantees that at the time of sale every retail
vehicle has accurate mileage and is not and has never been designated as
salvage or flooded on the vehicle’s Certificate of Title or we will buy it
back.
 
CarMax regrets that Mr. [redacted] is not happy with his
appraisal offer. CarMax appreciates the opportunity to respond to this
complaint; however, CarMax is declining the settlement request as set forth in
this complaint.
 
 
 
 
[redacted]
Analyst, Customer Relations

[redacted]
Revdex.com
720 Moorefield Park Drive Suite 300
Richmond, Va.  23236
 
class="MsoNormal">Re: [redacted]
 
Dear Mrs. [redacted],
 
Thank you for forwarding the complaint received in your
office from Miss Jessica [redacted] regarding the [redacted], VIN [redacted](the
“Vehicle”)that she purchased on or about June 27, 2014 from the CarMax store
located in Houston, Texas.  In this
complaint, Miss [redacted] is requesting to exchange the Vehicle.
 
CarMax apologizes that Miss [redacted] has not been able to speak
to anyone at the local CarMax store and would appreciate the opportunity to do
so to address any of her concerns. Please advise Ms. [redacted] that the Service
Manager, [redacted] will contact Ms. [redacted] as soon as possible to discuss her
concerns.
 
CarMax appreciates the opportunity to respond to this
complaint. Please call me at ([redacted]
Extension, [redacted], if you have any questions.
 
Sincerely,
 
 
 
[redacted]
Analyst, Customer Relations.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like reimbursement for the interest paid for the entire time I was out the funds that were used to purchase the vehicle through August 11, 2014. The offer is unacceptable, as I have to pay interest for the entire time, and your company should be able to make this right. Aside from the fact, that no apology was received for false advertising. Also note, that you will also receive a letter from my lawyer and this complaint will also be posted to the Attorney's General office. This may seem like an immaterial small matter, but in reality there is no way to tell how many other customers have been victims of your false advertising practices.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

December 30, 2014
Roman"> 
[redacted]
Revdex.com
[redacted]
[redacted]
 
RE:  [redacted]
        [redacted] (“the Vehicle”)
 
Dear Ms Mann,
 
Thank you for forwarding this complaint received in your office from [redacted] regarding the Vehicle purchased from CarMax of[redacted], [redacted] (“CarMax”) on 11/22/2014.  [redacted] is requesting that CarMax take responsibility for all payoff funds that were not collected at the time of the purchase of her vehicle.
 
At the time of purchase, [redacted] signed a Vehicle Purchase Agreement (“VPA”). On the VPA, we provided [redacted] the estimated payoff for her vehicle. The Business Office Associate reviewed this document with [redacted] for verification purposes.  [redacted] did not raise any questions or objections when the document was being reviewed with her and, by executing the document, she agreed to the terms which included her agreement to pay CarMax the difference between the Total Estimated Payoff and the Actual Payoff upon demand. Per that agreement, if there is a lien on the vehicle, CarMax will pay off the amount of the lien on a customer’s behalf, as reflected in Line (2) ("Estimated Payoff").  The VPA reads as follows: “…You agree to pay CarMax the difference between the Total Estimated Payoff and the Actual Payoff plus any additional cost incurred by CarMax, upon demand.”  The VPA also states the customer has “… the right to sell the Vehicle outright or upon payoff of the Lienholder(s) shown in Line 2 the Vehicle will be free from all liens.”
 
CarMax appreciates the opportunity to respond; however, CarMax is declining the settlement request as set forth in this complaint. [redacted] is responsible for the Actual Payoff amount and is welcome to return the vehicle or re-contract to include the difference in her current financing contract. Please call me at ([redacted], extension[redacted], if you have any questions.
 
Sincerely,
 
[redacted]
CarMax Customer Relations

January 23, 2015
Roman"> 
[redacted]
Revdex.com
[redacted]
[redacted]
 
RE:  [redacted]
        2013 [redacted] and VIN  [redacted] (“the Vehicle”)
 
Dear Ms [redacted],
 
Thank you for forwarding this complaint received in your office from [redacted] regarding the Vehicle transferred to CarMax of Jackson, Mississippi (“CarMax”) on 12/6/2014 Ms [redacted] is requesting reimbursement of the transfer fee.
 
CarMax appreciates the opportunity to respond to this complaint.  CarMax has refunded the transfer fee of $249.00 and continues to search for the desired vehicle in the correct color.  Once found, the vehicle will be transferred at no cost to Ms [redacted]. Please call me at [redacted], extension [redacted], if you have any questions.
 
Sincerely,
 
[redacted]
CarMax Customer Relations