CarMax , Inc.

Review: Purchased car from CarMax in [redacted] on 7/25/14. Already had some issues and was taken in for a new windshield and a/c not working right. Now have problem with shifter not going all the way into park, actually stuck @ reverse. Called to have repaired and was told that 30 day warranty is up will have to have repair completed through my extended warranty. I feel that this car was not inspected properly before selling. If it were there would not have been a crack in the windshield and the air conditioning would have worked properly when I brought it home. I feel there is negligence on the part of CarMax, [redacted] for not inspecting this vehicle thoroughly before selling and therefor CarMax should be responsible for the repair needed for the shifter/transmission.

Product_Or_Service: [redacted]Desired Settlement: DesiredSettlementID: Refund

CarMax to reimburse myself for the deductible on my extended warranty of $100.00.

Business

Response:

October 20, 2014

[redacted]

720 Moorefield Park Drive, Suite 300

Richmond, Virginia 23236

Re: [redacted]

Complaint ID [redacted]

Dear [redacted]:

Thank you for forwarding the complaint dated September 11, 2014 regarding the Vehicle purchased from the CarMax store located in [redacted] (“CarMax”) on or about July 29, 2014. [redacted] requested in the desired settlement for CarMax to reimburse her $100.00 for the cost of her deductible.

[redacted] brought the Vehicle to the Service Department on or about August 8, 2014 to inquire on multiple concerns to include an air conditioning and windshield concern. CarMax diagnosed the Vehicle and made the necessary repairs at no cost to [redacted] under the 30-Day Limited Warranty.

According to the complaint, [redacted] later called the Service Department regarding a shifting concern and was advised that she would be responsible for paying the cost of her deductible outside of the 30-Day Limited Warranty. CarMax’s records also indicate that the Vehicle was not brought in within the first 30 days of ownership for a shifting concern. However, CarMax will reimburse [redacted] the cost of her deductible as a gesture of goodwill.

[redacted] will have 30 days from the receipt of this letter to present a paid invoice to the Service Department in Burbank, California or fax in a copy to [redacted]

CarMax appreciates the opportunity to respond to this complaint and at this time considers the gesture of goodwill the resolution to the complaint.

Please contact me at [redacted] extension [redacted] with any questions you may have.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I was really hoping not to have to write this. I had been searching for this car forever. When I saw it on your site I called immediately and told them if they pulled my credit and numbers worked I'd be out to pick it up that day. Gave them info... 20 minutes later they called me with favorable results. I left work early and was out there by 1:30pm or so. I met my sales person [redacted]... gave them my [redacted] to do an appraisal on and we took a drive around the block in the 2011 [redacted] I was considering buying. We went back to his desk while we waited for the appraisal to come back. I noticed on the CarFax the car had an accident... I asked my sales person specifically if ANY work or ANY items had been replaced on the car. He said no, and that if there was any mechanical repairs done as a result of an accident it would be likely that the car would be placed up for auction... So most likely this was just a paint type thing since there was no report...I called my friend [redacted] who has access to a dealership to pull VIN information and he told me the car still had 6 months of maintenance free warranty left and that the VIN number didn't show any work had been done. I reiterated to [redacted] that I was concerned about it because [redacted] repairs are not cheap and didn't want to worry about it. He told me they had no information showing the car had anything done to it. Then my appraisal on my car came back more than $3500 under what I had been offered elsewhere. However comparable certified cars were going for around $[redacted]0... So at a tag of 34,995... Even if you add $3500 to it... I still had enough left over to purchase an extended warranty from the dealership. This was the color combination I had been waiting to find so I conceded the trade or purchase price on my vehicle. We again spoke about the Carmax process of car intakes and how they are screened aggressively... and because of the reputation of the business and the sheer size of it I didn't feel like I had to be overly suspicious (In the past I was sold a $30000 car that had frame damage... I was 100% left holding the bag on that as it was chewing up brake pads and rotors... So I am quite sensitive to these sorts of issues... That car also had no damage report and it was hit by a plow while it was a dealer loaner... the dealership masked it and just auctioned it without reporting anything). We did the paperwork, I paid my $2000 down payment and I was off. When it was all said and done I had a car payment of about $650 a month and a car with options and colors that were exactly what I wanted.

3 days after I left the dealership and probably about 50 miles of driving... the car computer started telling me I needed service. The only notice it gave me was a brake issue. I set an appointment with my local [redacted] dealership and took it in that day. They took my key, plugged it in and came back telling me it needed a lot of work... A major recall that required the engine bolts to be replaced, it needed an oil change, amongst other things (I have all the paperwork to support this). So I didn't get super upset as they said it was all covered in my maintenance free warranty. So I hopped in the shuttle and went to work. I get a call saying that the car didn't need brakes and that maybe the computer had a glitch and they needed the car overnight... but I couldn't leave it. They assured me I could drive it... So I picked it up and then dropped it off again the next week. They reprogrammed the computer and told me it should be ok. I pick it up and leave... I drive it for another 150 miles and the same warnings pop up on my computer. I call [redacted] again and they say maybe the computer has a glitch. I schedule again and take it back in. They ask for me to leave it for a few days. Later in the afternoon I get a call and the first thing he asks me is if the car had been in a wreck... Which is quite alarming to me after the extensive conversation I had at your dealership when I bought the car. I said not to my knowledge and why did they think that. He then told me 2 rims were cracked and repaired and a whole bunch of the brake system was aftermarket and not OEM parts. Considering all maintenance is covered on a new [redacted] it wouldnt make any sense for the owner to pay out of pocket and choose aftermarket parts. I called your dealership and explained the issue and was transferred to a voicemail for a service supervisor. I left an extensive message. Hours later hearing nothing I called the home office and spoke with [redacted] at extension [redacted]. She fielded all my concerns and said she understood my concerns. I had the car about a month, put around 300 miles on it and it had already spent 7 full days at a shop... Costing me work time, travel issues and etc. She said because it was late I shouldnt expect to hear anything that night. So I went home. Next day by around 2pm I hadnt heard anything and called [redacted]. She had just gotten back from some training and told me she was putting me in touch with [redacted] who was head of operations. I called him an hour and a half later at extension [redacted] in the [redacted] location and left a voicemail. I didn't receive a return call until the next day. Upon speaking with him he told me they repaired the rims, did the brake pads and sensors but not any rotors. I asked him why this wasn't made available to me when I requested information with regards to repairs done to the vehicle before my purchase and he flatly told me that the sales team doesn't have access to the same information he did. My question was why the rims would have to be fixed and why non OEM items would be installed on a car where maintenance is free. Its usually an indication of insurance work trying to save money. He claimed that it was because it didn't meet standards to go onto the lot... but sending it out there needing an oil change... a major recall that hadn't been completed and etc was completely ok. [redacted] told me I would have issues getting an extended warranty and I expressed it to [redacted] the [redacted]... he then sent me to [redacted] who is the [redacted]. I rehashed all this with him and he began asking me what I wanted to do. Frankly I have a car with a bunch of repairs done to it that I have no idea what could turn into down the road. I dont want repaired rims, I don't want non-OEM parts that void my maintenance warranty nor give me issues with an extended warranty. He said he would do some talking and get back to me. Next day I hadn't heard anything again so I called and asked for [redacted] (Notice a pattern here... I am always doing the reaching out). He asked what I wanted to do and I said I needed OEM parts, if I had them [redacted] would sell me an extended no maintenance plan but not an extended warranty. [redacted] asked if I would buy a warranty from them cash... I declined. I should have had until April to buy one from [redacted] and I planned to save a few hundred a month to put that money together. Dropping $3000 this close to Christmas especially being in a service industry is not feasible. He said he would ask and get back to me. I have not heard a single thing from [redacted] since last Thursday evening. I am becoming nervous and very concerned this is turning out to be like my last experience buying a car where I asked about repairs and the dealership decided not to show their cards. I ended up trading it at a huge loss and it was extremely stressful for me.Desired Settlement: At this point I will need to have new rims installed, OEM parts installed where off brand items were used and I want Carmax to give me an extended warranty that I would have had... free of charge. With this outcome I get my service warranty, I have an extended warranty and I don't have to worry that this car will start showing signs of a bad accident.

Outside of that... I am open to you giving me a different car in place of this one. I would need to see what you have in stock that I would want as much as I wanted this color combo and options setup. I am very upset it is coming to this. I haven't been this excited to purchase a car since I was a kid.

Business

Response:

[redacted]

Review: I purchased a vehicle on April 10th 2013 and paid for the vehicle at the same time. In addition I paid over 1000.00 for the new Georgia tax 6.5% and transfer fees. As of today June 7, 2013 I checked with the state of Georgia the lady ([redacted]) at the State title office says that CarMax the dealer has never send in the documents to the state to have the title transferred to me. I have repeatedly called their office at [redacted] talking to the title clerk. She continues to gives excuses why they have not submitted the proper paper work and blaming it on the county or state. The CarMax title clerk says they are sending in the documents. It has been two months and CarMax has had my money for the vehicle and all the state tax to transfer fees for the vehicle and they refuse to enter the proper documents so the state will transfer the title to me. I have confirm this with the State of Georgia that the state has not received the documents at phone number [redacted] and the latest time I talked with [redacted] in the state title office at 12:00 PM on 06/07/2013 and she confirmed this information.Desired Settlement: Desired settlement is for CarMax to immediately file all the proper documents to satisfy the state of Georgia title office so they can transfer the title of the vehicle.

Business

Response:

17 June 2013

Review: On 8/24/13 my husband and I went to the Carmax location, located in Stockbridge, GA where we meet a nice older gentleman by the name of [redacted]. He helped us with narrowing down a SUV that we liked, which was the [redacted]. Unfortunately that location did not have the particular via we were looking for however the Carmax in Columbus, GA did, which is more than an hour away. [redacted] was very kind and called the Columbus location on our behalf and confirmed with [redacted] that he would hold the vehicle for us because we would be coming down that day to purchase it. Before my husband and I left, I called and confirmed with [redacted] the "walking out price" and that we were on our way to purchase the SUV. When my husband and I got to the location, we were nicely greeted and told by one of the employees that they would have to go and find [redacted] for us. We further explained to that employee that we were there to purchase a [redacted], and he quickly pulled a printout of three vehicles that were on the lot, 1 of which was the one that we came to purchase. As we continued to wait for [redacted], my husband and I walked the Columbus lot to see if we could find the vehicle and notice an SUV with 1K miles less but [redacted] more than the one we were there for. We also noticed, what later was confirmed as the SUV that we came for, being pulled in one of the back lots. Needless to say when we did meet [redacted], he explained that our vehicle had just been sold. Of course we asked him what happen and he continued to explain that although he put the vehicle on hold in their system but because he did not put a note in the system, then one of the managers deleted it. He also openly expressed his frustration with his own sales team, including managers. My husband and I later spoke to one of the managers, [redacted], and he was very nonchalant about the situation and blamed everything on his employee not following the right processes. To me he portrayed what I call a “Nice-Nasty” behavior. He did not offer up any solutions until we asked him how he was going to resolve the situation. He later offered to find us another vehicle and would waive the $100 fee to transport the vehicle. However, we explained to him that his offer was not a proper nor acceptable solution seeing how we confirmed twice that we were coming to purchase the vehicle and if we wanted a vehicle transported then we would not have driven an hour out of our way to come to Columbus, GA. We did however; give him the solution of selling a similar vehicle with 1K less but $1K more to us at the same price we would have paid originally. [redacted] response was that he would have to check. So my husband and I waited for some time. In the meantime, I went back to the front and started talking to the greeter at the desk, [redacted]. I asked him what was the number to their corporate office and he said that he did not know but would look it up on the computer. So as I was standing there, he proceeded to do so. I also asked him, how many managers are typically on a shift, and he responded that there could be several but at least 2. So I asked him could he tell me their names? He responded that he could get one of them for me, however I explained that was not necessary, he could just give me their names. But my interaction with [redacted] after that question was very weird and troublesome. I kept politely asking him for his managers' names and he was very hesitant in given them to me and even mentioned that they speak with one voice. I definitely did not understand why he made that statement. At one point he even asked me why was I getting upset with him, when I was not and directly told him that I thought our brief interaction was not only weird but somewhat comical and that I could not believe that he could not answer a simple question of "What are the names of your managers". After that he responded, as if he was in shock of what we had been discussing for the last minute, "oh you want the names of my managers, they are[redacted] and [redacted]". He then mentioned that he would have to ask one of his managers for the corporate number and would get back to me. Minutes later [redacted] and an employee named [redacted], introduced themselves to my husband and me and explained that they came up with a solution to sell us another [redacted] on their lot for the same price. I also thought that this was an ironic interaction seeing how we had offered that same solution to [redacted], the other manager. But [redacted] and[redacted] presented it as if [redacted] did not even share with them what was going on. So at that point my husband and I wanted to test-drive the vehicle. When we were getting ready to drive off the lot we had to convince the sales rep. [redacted] to ride with us because he told us that he would rather not due to the paperwork that he had to finish. When we returned to sign all the paperwork, [redacted] was very slow full and had to check with his manager on every issue presented to him. In addition, before we even started the paperwork with [redacted], I explained that I would be purchasing the vehicle and that my husband's name should not be on any of the documents. Instead of listening to me he proceed to add my husband and at the end of the process stated that he would need to re-do the paperwork. At this point my husband was frustrated, so he decided that we should leave. But due to the price of the vehicle, I convinced him that I would proceed in purchasing the SUV. When I returned inside to purchase the vehicle, it was like pulling teeth to get one of the employees to sell me the SUV. I literally had to ask one of the employees named [redacted] to assist me, which she did. Gina did exhibit great customer service skills and was able to get all of the paperwork done quickly. By far this was the worst experience I have ever had with purchasing a vehicle.Desired Settlement: I am unsure of what or if anything could resolve this. I mainly wanted to make sure that someone knew so other customers did not have to go through the same experience.

Business

Response:

September 26, 2013

VIA ELECTRONIC MAIL

Revdex.com Serving Central Virginia, Inc.

<st1:address w:st="on"><st1:Street w:st="on">720 Moorefield Park Drive, Suite 300

<st1:City w:st="on"><st1:place w:st="on"><st1:City w:st="on">Richmond, <st1:State w:st="on">VA <st1:PostalCode w:st="on">23236

Re: Complaint ID [redacted]

Dear [redacted]:

I am writing in response to the complaint filed by Mrs. [redacted] with your office regarding her experience purchasing a [redacted] from CarMax.

[redacted] purchased a [redacted] (“the Vehicle”) from the CarMax located in Columbus, Georgia (“CarMax”) on or about August 24, 2013. As a gesture of customer service, CarMax provided consumerism in the amount of [redacted] towards this purchase to resolve Mrs. Malloy’s complaint. CarMax considers the gesture of customer service the resolution to this complaint.

CarMax apologizes for any inconvenience [redacted] experienced and would like to thank her for her feedback. Mrs. Mallory may contact me at (804) 747-0422, ext. 4443 with any questions. Thank you for providing CarMax with an opportunity to respond.

Sincerely,

Sr. Analyst, Customer Relations

Review: On 3/27 Carmax Laurel sold me a new [redacted] that, per VIN no. in [redacted] database already had a recall date of 2/12/2014 active against the vehicle sold. No notice was provided to customer, even tho active recall began on 3/21, 6 days prior to sale. Recall on vehicle only learned about, by accident, after sale, and both salesman and dealer denied any prior knowledge. Took 6 days of fighting over the phone with dealer and natl. company to get vehicle fixed before being driven on a long trip. Dealer refused to slot an appt. but also refused to provide loaner car or $ to get a rental to make up for day's loss of new car use. No apology rendered by dealer.

Product_Or_Service: [redacted] Order_Number: [redacted] Account_Number: Stock # [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

A financial settlement of at least $100, to cover cost of rental car and time lost trying to get defect replaced on a new vehicle that never should have left the lot. Personal work-time lost. The software repair would have cost the dealer nothing ([redacted] covers the $65 cost)!

Business

Response:

May 5, 2014

Review: I signed purchasing documents through CarMax and I was approved for financing and I have met all the requirements of said financing. CarMax has produced financial documents to the financing company with my name and address attached. I did not provide this false documentation to CarMax and they refuse to correct their wrong. I have spoken with several different departments including Legal, Customer Relations and so on. I keep getting the run around and tossed placed to place in order for my financing to expire. I have been lied to by Legal, Customer Relations and the walk-in store about certain situation being handled by CarMax. I have been told by [redacted] in Customer Relations that [redacted] in the Legal Department has sent emails regarding the finalization of this loan, to turn around and ask [redacted] in the Legal Department and she denies ever sending any emails at all. I have also been told by Customer Relations, and the walk-in store that the financing company has refused to do business with me. I have spoken with the financing company and they are only waiting on documents that I have provided to CarMax. CarMax has refused to send my documents over to the financing company and has wasted a lot of my time. I need this issue resolved now.Desired Settlement: Completion of my financing.

Business

Response:

July 8, 2014

Review: I purchased a vehicle from Carmax – [redacted] on Saturday 7/12/2014. My car has been in and out of the service department since Wednesday 7/16/2014, which I will complain and review about in a separate complaint.

Because I drove down to [redacted] from [redacted], ** to purchase the vehicle I was told that my taxes could not be included in my loan since I was a [redacted] resident and needed to pay taxes in my state of residence.

I was prepared to pay the out of pocket tax expenses to register my car in [redacted],**. However, I have been in the middle of a corporate restructure at my company and my roles and responsibilities have changed, which require me to be in the office less. I was given the choice to work from wherever I wanted to. My family and I are from [redacted] so I chose to move back home to be closer to my sickly mother. I immediately gave Carmax a call on 7/30 to advise them that I will be moving to [redacted] so they knew what [redacted] to send my information to. [redacted] ran my situation by the sales manager and advised me that the only way I could register my car in a different state was if I return the car and re-buy it. She also stated that there was no guarantee that my lender would finance me again. [redacted] advised me that the easiest thing to do is register the car in TN and move to AL with TN plates and tags.

After moving to AL I contacted both TN and AL DMV’s to explain my situation. Both DMV’s advised me that the law states that I should register my car where I live and or spend most of my time. Now that I’ve switched my driver’s license over to AL I would have to drive back to [redacted] and switch my drivers license back to TN just to register my car. Additionally, I don't have an address in TN anymore to switch my license back over and register the car to. I don't know why this is such a big deal. I just want to do what’s right and follow the law, however, Carmax seems to be suggesting otherwise.Desired Settlement: Allow me to register my car in the state I now live in ([redacted]) with out having to return and re-buy the car.

Business

Response:

August 28, 2014

Review: Vehicle sustained what I consider to be signifucant damage on two separate and consecutive visits to Carmax. This has cost me time, money, and frustration; with little to no response or concern from location or corporate office.Desired Settlement: I feel that this information needs to be shared with Revdex.com, perhaps to keep others from the same horrible fate involving this location.

Business

Response:

September 4, 2014

VIA ELECTRONIC MAIL

720 Moorefield Park Drive, Suite 300

Richmond, Virginia 23236

Re: Complaint ID [redacted]

[redacted]:

I am writing you in response to your letter dated August 11, 2014, wherein you forwarded a complaint from [redacted].

[redacted] purchased a [redacted], VIN [redacted] (the “Vehicle”) from the CarMax store located in [redacted] (“CarMax”) on or about July 19, 2012.

[redacted] mentioned in the complaint that his Vehicle was damaged by CarMax during two consecutive service visits. CarMax’s records indicate that [redacted] brought the Vehicle into CarMax on or about July 19, 2013 to inquire on multiple concerns. CarMax diagnosed the Vehicle and made the necessary repairs.

[redacted] contacted CarMax shortly thereafter to advise them that his driver’s side door panel had been scratched during his previous repair visit on or about July 19, 2013. CarMax sublet the Vehicle to AS Auto Body on or about September 10, 2013 to replace and repaint the driver’s side door panel at no cost to [redacted].

The Vehicle was serviced next on or about August 5, 2014 to inquire on a noise and rocking concern in his driver’s seat. CarMax ran a diagnostic test on the Vehicle and was unable to verify [redacted]’s concern. While the Vehicle was being driven back to the parking area for pickup, CarMax damaged the lower front bumper.

On or about August 12, 2014 CarMax sublet the Vehicle to AS Auto Body to replace and repaint the front bumper at no cost to [redacted]. CarMax offered to provide [redacted] a loaner vehicle while his Vehicle was being repaired as a gesture of goodwill. [redacted] did not accept the offer.

The Vehicle was repaired and returned to [redacted] on or about August 15, 2014.

CarMax apologizes for any inconvenience [redacted] may have experienced and has partnered with the appropriate parties to communicate [redacted]’s experience.

CarMax appreciates the opportunity to respond to this complaint.

Please contact me at [redacted] extension [redacted] with any questions you may have.

Sincerely,

Review: I purchased a [redacted] from the Car Max located in [redacted]. I have had several issues with the car in regards to the Ignition and starter. I had to have them replaced several times to find out the vehicle has a recall in 2001 in regards to the ignition. Car Max stated in the contract that the car did not have any recalls or know issues when I purchased the vehicle and it was supposed to be a clean title. I called Car Max to see if they would re-purchase the vehicle in was told NO over the phone from the [redacted] location because I still owed money on the vehicle. According to CAR MAX commercial they said they will buy back any vehicle regardless if owed money or not. After [redacted] announced the Recall, I am unable to sell the vehicle to a private owner nor does it seem Car Max willing buy back the vehicle at this time. I am a foster mother and I need a reliable vehicle for work and to transport the children from school and appointments.Desired Settlement: I would like Car Max to buy back this vehicle and allow me to purchase a new/use vehicle.

Business

Response:

September 9, 2014

Review: I dropped my car off for service on a Thursday an e-mail was sent from [redacted] regarding what parts needed to be serviced. On Friday I was told that nothing was wrong with my car. I have a warranty on this car through CarMax and they failed to honor it by declining to service my car.Desired Settlement: That they honor my warranty and make the necessary repairs to my car!

Consumer

Response:

I purchased it from CarMax ** in [redacted], [redacted]. I purchased a [redacted] and I took it in for service at the [redacted], location in[redacted], [redacted] . Please let me know if you have any other questions. Thanks ...

Business

Response:

November 7, 2014

Review: Purchased [redacted] at the CarMax [redacted] The vehicle purchased only had one key fob, so CarMax was going to have another one made, but that I would have to bring the vehicle in. I live in Sulphur, LA, so they decided that I should bring to the Baton Rouge, LA location because it was closer. I called to make an appoint., but they only offer key fob services on Tues and Thurs from 8-10am. I was unable to make these times due to work and living 2 hours away. I called and spoke with Sharon (ext 0222) in Customer Service at CarMax headquarters in Virginia. Sharon was able to get in touch with the Baton Rouge location and have them agree to let me bring to a dealership and they would reimburse me. [redacted] of Car Max in [redacted] called and stated that I could fax or e-mail a copy of the receipt and they would process the refund. I had the service done at the Subaru dealership in Baton Rouge on 4-25-15. I submitted the receipt on 5-1-15 to [redacted] and received no response. I sent a follow up e-mail on 5-11-15 checking on status of reimbursement. I sent another e-mail on 5-12-15 asking for a response. Received response on 5-13-15 that he was out of town, he had sent the receipt to the service manager, and that I could call and speak with the [redacted]. I called and left message for the [redacted], on 5-15-2015 at 9:13 am CST and did not receive a return phone call. Sent e-mail on 5-19-15 to [redacted] "I left a message last week for James and he did not call me back. Do I need to call CarMax customer service number to get this taken care of?" Received a response the same day the he printed out receipt and gave to service manager for reimbursement. Sent follow up e-mail on 5-26-15 asking for update. No return e-mail received. Called and left message for Sharon at headquarters and received a call back on 5-26-15 (voice mail) that she would partner with store to see about refund. Left voicemail for Sharon on 5-27-15.[redacted]

[redacted]Desired Settlement: I want my refund in the amount of $324,17 ASAP.

Business

Response:

June

15, 2015

Via Electronic Mail

Revdex.com

720 Moorefield Park Drive, Suite 300

Richmond, VA 23236

I am

writing in response to your letter which forwarded the complaint of [redacted]

On March 21, 2015, Mr. [redacted] purchased a [redacted]

(the “Vehicle”), from the CarMax of [redacted] In his complaint, Mr. [redacted] is requesting

that CarMax send a refund of $324.17 for the reimbursement of a key fob that he

purchased.

CarMax

regrets the delay in the reimbursement. CarMax

has issued a check for $324.17 on 6/8/15.

The check was mailed USPS directly to Mr. [redacted]. CarMax appreciates the opportunity to respond

to this complaint. If you have any questions, please call me at [redacted]

Sincerely,

Review: In 2012 my boyfriend got a vehicle from Carmax, he passed away 2 weeks after he purchased the vehicle. My father co-signed for the vehicle at the time of purchase, and when [redacted] passed I started making the payments on the car and have been making them for over 3 years. This vehicle has been nothing but problems and it has been in the shop more than I've had it. The last 7 months has been the worst with this vehicle, it has been in the shop 3 times for multiple issues. Currently it is cutting off while I'm driving and the whole car locks up. I have 2 children and they have been in the car with me when it's happened. Yesterday I was driving and it cut off and I was going around a turn and ran into a ditch. Carmax said they have fixed the issue twice already and the problem is still occurring. I still owe $8500 on the vehicle and I got it appraised and they only offered me $2500 and its value is at $7000-$9000. We got the vehicle right at 90k miles and in 3 years I've only put 25-30k miles on it. It has been one problem after another and something needs to happen. I shouldn't be afraid to drive my car.Location: Charlotte,NC-Independence BlvdMake: [redacted] Model: [redacted]Owner/Co-Ownder? No[redacted]Desired Settlement: Carmax to pay the remainder of the loan. The vehicle is unsafe and they can't seem to fix the issues.

Business

Response:

December

29, 2015[redacted], Operations Supervisor720

Moorefield Park Drive, Suite 300Richmond,

VA 23226RE: [redacted]VIN: [redacted] (the “Vehicle”)Dear Mrs.

[redacted], Thank you for forwarding the

complaint received in your office from [redacted] regarding the purchase

of the Vehicle from CarMax of Charlotte, NC (“CarMax”) on August 18, 2012. In her complaint Ms. [redacted] states that the

Vehicle has had ongoing service concerns, including the Vehicle cutting off on

or around December 11, 2015, and requests that CarMax pay the remainder of her

loan. On December 11, 2015 the Vehicle was

brought to CarMax for service. CarMax attempted

to diagnose the Vehicle but was unable to duplicate the concern. CarMax sublet the vehicle to a local Dodge

dealership who could not duplicate the concern.

CarMax recognizes that Ms. [redacted] is

dissatisfied with the Vehicle. While

CarMax remains committed to repairing identifiable issues, CarMax is unwilling

to provide any additional relief. Should

Ms. [redacted] wish to sell the Vehicle, she is welcome to bring it to CarMax for

an appraisal.If

Ms. [redacted] has any additional questions, she may contact me at 1-800-519-1511 ext.

[redacted].Sincerely,Jennifer

L[redacted]

Analyst,

CarMax Customer Relations

Review: I have an check engine light that came on 5 days after purchase. I have taken the [redacted] back 3 times. This issue was not given to me at time of purchase. I have had the vehicle sine June of 2015. The first time they said it is the evap system and allegedly replaced the gas tank,reset the system and sent me on my way. 5 days later the check engine came in again. I took it back in an the mech said oh it's just a [redacted] we can't fix it and I'd just let it go. It's not gonna hurt anything. I took it to a [redacted] dealership in az an they said yes they cud fix it for 300.00 carmax made no attempt to want to fix this problem. I have an warranty on this vehicle an want this fixed by carmax under the warranty I'm laying for.Location: [redacted]Make: [redacted]Model: 2011Owner/Co-Ownder? YesDesired Settlement: Fix the problem under warranty that I pay for without any out of pocket expense

Business

Response:

March 22nd,

2016

[redacted], Operations Supervisor

RevDex.com

720

Moorefield Park Drive, Suite 300

Richmond,

VA 23236

RE: [redacted] (VIN: [redacted]

the “Vehicle”)

2011 [redacted]

Dear Mrs.

[redacted],

Thank you for forwarding the

complaint received in your office from Ms. [redacted] regarding her purchase of

the Vehicle from CarMax of Gilbert, AZ (“CarMax”) on July 2nd, 2015.

At

that time, Ms. [redacted] also elected to purchase a MaxCare Extended Service Plan

(“ESP”) for a term of 60 months, or until the Vehicle exceeded 100,000 miles,

with a deductible of $100.00. In her complaint, Ms. [redacted] requested repair of

the Vehicle for a check engine light concern free of charge under the ESP.

CarMax

was aware of Ms. [redacted]’ concerns on the Vehicle prior to receiving this

complaint. A review of CarMax service records indicate that repairs were

completed on the Vehicle to address a check engine light concern on November 19th,

2015. At that time, CarMax determined that the fuel cap failed, causing the

check engine light to come on. CarMax replaced the fuel cap and the check

engine light turned off.

Ms.

[redacted] scheduled an additional appointment on February 3rd, 2016, for

a check engine light concern; however, did not show for this appointment.

CarMax would be happy to diagnose any of Ms. [redacted]’ concerns if she would

like to make an appointment. If there are any repairs needed that are related

to previous repairs which were completed, Ms. [redacted]’ concerns may be covered

free of charge under CarMax’s 6-month, 6,000-mile guarantee if Ms. [redacted] has

not exceeded the mileage parameters.

CarMax service department

can be reached at (480) 518-8101, option 4. If Ms. [redacted] has any further

questions, she may contact me at 1-800-519-1511, ext. [redacted].

Thank you for providing CarMax the

opportunity to respond to this matter.

Sincerely,

Curt

D[redacted]

Analyst,

CarMax Customer Relations

Review: CarMax do not honor their contract to purchase my car.

I sold them my car on 3/27/2014 for $[redacted].

They gave me a check for $[redacted], which I cashed successfully.

The remaining $[redacted] the sent to my bank to pay off the car loan I had for that vehicle.

When their check arrived at the bank, the loan balance was $0 and the bank returned the entire paperwork, including their check, back to CarMax.

A CarMax business office person, [redacted], confirmed all this to me a few days later and said that my check for that amount of $[redacted] will be sent to me tomorrow and I should have it in 3-5 business days.

That was more than a month ago.

Now they ell me that they'll contact headquarters and it will take a couple of days to receive a reply email from them and then they'll let me know as of the status of my check.

But they confirmed that my check has not yet been sent to me.

Of course, I have not heard from them anything.

I now do not know who to call to get my money.

I start suspecting they do not want to send me my money any more.

This is really bad.

I'm very surprised Revdex.com gives CarMax an A+ score when their business dealings, as far as I'm concerned, are shady, to put it mildly.

Revdex.com used to be independent and accurate.Desired Settlement: Carmax pay up what they owe me.

Business

Response:

[redacted]

Revdex.com

720 Moorefield Park Drive Suite 300

Richmond, Va. 23236

Re: [redacted]

Dear [redacted],

Thank you for forwarding the complaint received in your office from [redacted] regarding the [redacted], VIN [redacted](the “Vehicle”) that he sold to the CarMax store located in Fairfield, California on or about March 27, 2014. In this complaint, [redacted] is requesting payment of funds due to him.

As stated in his letter, [redacted] sold the Vehicle to CarMax and CarMax subsequently paid off the loan on the Vehicle. CarMax sent the payoff check to the lienholder; however, while the payment was in transit to the lienholder, [redacted] made a payment on the Vehicle which created an overage on the account. The overage was sent to CarMax and at that time a request was submitted to have a check issued to [redacted]. Unfortunately, there was a delay in the refund check being processed.

After further research, it has been determined that the refund check was mailed to [redacted] on or about June 5, 2014. CarMax regrets the inconvenience that the delay has caused.

CarMax appreciates the opportunity to respond to this complaint. Please call me at [redacted], extension [redacted], if you have any questions.

Sincerely,

Analyst, Executive Response Team

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: My husband, ([redacted], my Son ([redacted]) went to purchase a car from CarMax in [redacted], [redacted] on May 13th 2014, we were there for approximately (5) hours doing all the paperwork, after finding the car we wanted to purchase. We were doing a trade-in on a 2007 [redacted], which was in GOOD condition and we found a smaller vehicle that would have saved us a lot on gas, because of the gas cost.We thought the deal was done, they took our vehicle to the back where they take ALL trade-in, they brought out the car that we were going to purchase, washed it, filled it with gas, pulled it up to the door.My Husband and Son were signing the paperwork, had gone through most of the signing, only two more pages to sign and some one walks upon the Young Lady that was helping them with the paperwork and whisper to her in a low voice, "You can stop having them to sign, they just put a hold on them". She was in shock, the Sales person [redacted] was in shock and the guy that was doing the whispering says to us "I don't know what happened, this has never happened before". He gave us a number to call to the Corporate Office in [redacted] and I proceeded to call the next day and they would not give med a reason as to why they shut down the deal, I asked to speak to a higher up person and he said this is as far as you go and hung up in my face, his name was [redacted], pronounced a little differently. Before he hung up on me I did ask if I would get a letter of explanation, he rudely said No! You won't receive anything and you can't go to any other CarMax to try and get a car from us. The thing is my Son was Co-signing for us and his FICA Score is (730)our credit score is down low (458) because I was laid off our credit became delinquent. But my complaint is, tell us where it went wrong, why did the deal shut down so abruptly and no explanation. It was like "Here is your SUV back, now get out".We need answers ASAP as to why this happened after going through five hours of sitting.Desired Settlement: We just want and explanation and they can reward us for our time sitting in a place for five hours only to be denied, they have their rights, we have our rights.Give us something back for our well spent time. Give us complimentary tickets or something, besides the boot. And on top of that it was very embarrassing, calling our insurance company changing the cars over, wasting their time and having to call them back only to put the insurance back on the SUV after them giving us a Binder.

Business

Response:

June 18, 2014

Review: went to purchase a [redacted] for $19,500..traded in a [redacted] which I owed $4000 more than the trade in they gave me of $9000

financed the purchase thru [redacted] credit union for $23,500....drove away with the car and contract...Carmax called me 2 days later saying I owed them $2893 more dollars or they wouldnt release the title to the credit union..said they had a computing error when drawing up the contract....

Im based in NC at the marine base and feel that I was taken advantage of..now Im stuck with a car and no title...Location: [redacted]Make: [redacted]Model: [redacted]Owner/Co-Ownder? YesDesired Settlement: for them to admit they made the mistake..take the $19,500 for the car which is a very fair price and for them to send the title so that I can register this vehicle

Business

Response:

[redacted]

Revdex.com

720 Moorefield Park Drive Suite 300

Richmond, Va. 23236

Re: [redacted]

Thank you for forwarding the complaint received in your

office from Mr. [redacted] regarding the

[redacted], VIN [redacted](the “Vehicle”) that

he traded in on or about

February 13, 2015 at the CarMax store located in Newport News,

Virginia. In this complaint, Mr. [redacted] is requesting that CarMax admit that a mistake was made concerning the payoff

and release the title so that he may register his new vehicle.

CarMax admits that there was an error made on the

transaction involving the payoff amount. As a gesture of goodwill, CarMax has

written off the additional $2,893.00. Mr. [redacted] is no longer responsible for

this amount. CarMax has also released the title so that Mr. [redacted] will be able

to register his vehicle.

CarMax regrets any inconvenience that this may have caused

Mr. [redacted]. CarMax appreciates the

opportunity to respond to this complaint.

Please call me at [redacted], extension[redacted], if you have

any questions.

Sincerely,

Analyst, Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: Last September, my husband and I purchased a car from Carmax of Gastonia. When running the credit check for the loan, the sales rep left out one of the zeros in my husband’s salary. The information came back with ridiculously high interest rates. After getting help from a sales manager, they discovered the wrong salary had been entered. They then ran another credit check using the correct salary. What consumers do not know is that this creates 14 separate inquiries to your credit account.

After getting 7 credit denial letters the next week due to insufficient salary, we contacted Carmax around the first of October to resolve this matter. We purchased a new car because we were moving and we were getting ready to sell our house and apply for a new mortgage. Therefore, the last thing we needed was anything that would mess up our credit scores.

We ended up dealing with several sales managers and the Finance Director over the course of the next three months. At first they told us it would have “minimal” impact to our credit score and they kept saying all of the inquiries would roll into one single inquiry on our credit. After the final interaction with the finance manager and one of the sales managers in December, we were told there was nothing they could do to help us and we would need to contact the Carmax Corporate office for any further information.

Meanwhile, we had contacted the credit agencies and were told that Carmax needed to remove the duplicate inquiry to get this off of our credit. In early January we contacted the Corporate office and they investigated the matter. Vickie in their Corporate Customer Service group [redacted] then replied back to us after speaking with the sales manager and the finance manager and checking with other contacts within Carmax, that they could not do anything to help us. They said they could only make a credit change if it was “identity theft or fraud.” So, if they screwed up your credit and made an error, there was absolutely nothing they could do to fix it. She then said if we wanted to pursue it further we could contact their legal department.

By now, our credit score had taken a big dip and we already had to move forward with applying for a new mortgage. Granted, taking on a car loan would give you some drop in your credit score; however, the drop was big enough to make us wonder just how much this error had affected our overall score. In addition, after this incident a new area shows up on our credit report, “derogatory inquiries” which I guess is because of all of the credit denial letters that we received.

At this point, I consulted with a friend who is an attorney and he suggested we send certified letters with return receipt to Carmax legal, the three credit bureaus and all of the finance companies where we got the denial letters. We tried the steps of disputing the information with each of the credit agencies as well as sending requests to all of the financing companies who sent the denial letters and ran double credit checks on our accounts. The process for this is sending certified mail with return receipt and we copied the Carmax legal department. This is a very expensive process ($75) which we had to pay for because of Carmax’s error. This also has taken a tremendous amount of time. It is now March and we are still trying to resolve this matter. We were contacted from each of the finance companies who told us they were just responding to both of Carmax’s credit inquires so there is no way for them to remove the duplicate inquiries. Next we received mail from the credit agencies stating that inquiries are a matter of record so because Carmax sent out the two different inquiries, they are not able to remove the duplicate information from our credit files. Therefore, we came full circle right back to Carmax as the person who created the problem and is also the only person who can correct the problem, yet they will not even respond to this matter.

In addition, the information the sales managers gave us was completely incorrect because the 14 inquiries did not roll into one inquiry on our credit. They are showing as 14 separate inquiries. When we applied for our mortgage, in all of the documentation that you are required to provide, one action item listed included all 14 of those inquiries on our credit and we had to write a letter of explanation and sign it, to explain what the 14 different inquiries were and why they were on our credit report. (There are two inquiries each from 7 different financing companies). In addition, it states on our credit report that those 14 separate inquiries will remain on our credit report for 2 years (until October 2016). Once again, all of this is because of Carmax’s error and their refusal to correct their mistake. I would like help getting this inaccurate information off of my credit report.Location: Gastonia, NCMake: [redacted]Model: [redacted]Owner/Co-Ownder? YesCo-ownerDesired Settlement: I would like to have the seven inaccurate/duplicate salary inquiries deleted from our credit reports. I would like this in a letter stating that the matter has been corrected and I would like an apology for the lack of response in 6 months that I am still trying to resolve this matter and have had to contact the Revdex.com and the NC Attorney General for assistance.

Business

Response:

April 2,

2015

Revdex.com Serving

Central Virginia, Inc.

720

Moorefield Park Drive

Suite 300

Richmond,

VA 23236

RE: Consumer

Complaint of [redacted]

Dear

Sir/Madam:

Thank

you for sharing [redacted]’s complaint with us and providing us the opportunity

to respond.

Ms.

[redacted] submitted a similar complaint to the Department of Justice. Enclosed is the response to Ms. [redacted]’s

complaint provided by our dealer affiliate, CarMax Auto Superstores, Inc. To supplement the enclosed response, please

find below an excerpt from the blog post of the Consumer Financial Protection

Bureau dated September 16, 2014 regarding credit inquires:

Any

change to your credit score from shopping will be a minor price to pay for

getting the best deal on a car, mortgage, or student loan. If you have a great

credit history, shopping around may have no impact on your credit score at all.

And even if your credit history is less than stellar, the impact from shopping

around for a loan is likely to shave off between one and five points. On a

typical credit score of around 675 that’s not likely to affect you much,

especially when you compare that to the hundreds or even thousands of dollars

you could save by finding a better interest rate on a loan.

For specific types of loans – auto, mortgage,

and student loans – credit scoring models are also designed to take shopping

for a loan into account. Let’s say you are looking around for an auto loan and

you authorize five lenders to check your credit score. All those credit checks

– the industry calls them “inquiries” – should either count as zero or one

inquiry, if the inquiries are made in a short period such as fourteen days.

Also

enclosed is a print-out from the FAQ page from [redacted]’s website that specifically

address the impact of multiple credit inquires when shopping for an auto loan. We hope that the enclosed addresses Ms.

[redacted]’s concerns.

Thank

you again for bringing this complaint to our attention and for the opportunity

to provide this explanation. If you have

any questions or concerns, please contact me at [redacted], extension [redacted].

Sincerely,

Paralegal

CarMax Auto Finance

CC: [redacted]

Enclosures

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Review: I purchased a [redacted] with only 51,000 miles. Drove it and looked around for anything leaking. Nothing at the time. But I did not inspect all fluids because I would think that would be done during the 125 rigorous inspection. I took it to the dealership I worked at to look it over. They found a power steering line leak and dark contaminated break fluid, and a possible engine oil seep. I took it back to car max service the next day and told them what my tech found. They had no problem wanting to confirm the info, but it would take two weeks to get me in. I stated to the service advisor that this is a safety issue. She said we only check for fluid levels not the color. I told her I could possibly lose my breaks leaving here. She continued to say the same thing and wasn't concerned. So I had one of my techs replace the break fluid and the power steering line out of my pocket. I was scared to wait two weeks and did not trust car max technicians. Your website states "Carmax are ongoing to ensure your car meets our highest standards". I don't think so. Very poor standards. Then my engine light came on of course within the 30 days of purchase. They said it was carbon build up in the #5 cylinder and used a spray to clean it. 1 month later the light is back on. Dealer states a code for the #5 cylinder miss firing. It could need a new valve, or fuel injector, or spark plugs. Dealer in the process of inspecting it. Buyer Beware. Shady.Desired Settlement: For Car Max to either change their 125 rigorous inspection policy, or verify the car is top notch before selling. Two weeks is to long for this kind of safety issue. Get car repair in faster with safety issues.

Business

Response:

[redacted]

Revdex.com

720 Moorefield Park Drive Suite 300

Richmond, Va. 23236

Thank you for forwarding the complaint received in your

office from [redacted] regarding the [redacted](the “Vehicle”)that she purchased on or about

May 2, 2015 from the CarMax store located in [redacted]. In this complaint, Ms. [redacted] is requesting a change in the

inspection policy.

As stated in the complaint, Ms. [redacted] had concerns about

the Vehicle. On or about May 26, 2015,

Ms. [redacted] had an appointment at CarMax to address concerns with a check

engine light. After diagnosis, it was

determined that there were misfires with the number 1, 3, and 5 cylinders due

to carbon build up. At that time, CarMax completed a decarbonization of the intake

valves and it was determined that this took care of the check engine light

concern. This repair was completed under

the 30 Day Limited Warranty at no cost to Ms. [redacted]. Carmax was not aware of

any other concerns at that time.

The CarMax service manager reached out to Ms. [redacted] to

see how the Vehicle was operating. It was at that time that Ms. [redacted] stated

that the Vehicle was currently in service having a headgasket replaced under

the Maxcare Extended Service Plan. Ms. [redacted] stated that if she had any

additional concerns, she would contact the store.

CarMax appreciates the opportunity to respond to this

complaint. Please call me at [redacted]

Extension [redacted].

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Just to clarify, I do not have the Maxcare Extended Service Plan. I purchased the [redacted] from [redacted] of San Diego. At this time, the cylinder head is being inspected and not replaced. So not sure at this time what the actual problem is with cylinder 5. I feel that carmax misdiagnosed the problem when it first came in and tried to repair it the inexpensive way.

Regards,

Review: I bought a 03 [redacted] from Carmax in IOntario, Ca. during the sales process we were informed of the maxcare warranty. The sales person said that it would only cost $50 for the repairs of the vehicle. He even showed my wife and I on the screen how much other customers had paid $50 for repairs on their vehicle. Within 31 days of purchasing our vehicle a battery charging light came on. I called and carmax informed me that I would have to make an appointment for next week and they would have to approve a rental car. At this time we had one car as a family of 6we need our vehicle. Carmax informed me that it would be $250 regardless of what is wrong with the vehicle. I chose not to get my car fixed at carmax due to the appointment day and time and the need of my vehicle. On memorial day my truck broke down. I I work next to [redacted] and they tried to give me a jump but it didn't work. I call carmax maxcare and they are closed for the holiday. I call carmax and once again, customer service tells me that they won't be able to look at the car until June 3rd!!! Just to look at my vehicle! The battery is less than a year old. So I have to wait one week, I have to wait longer to see whats wrong with my vehicle, and wait for an approval for a rental car. Why do I have Maxcare anyway? I want my money back from Maxcare! It's a waste of money. I got my car fixed by my mechanic of 11 years and was fixed within hours! It was the alternator. Carmax sold me a ticking time bomb. I wont be buying anything from Carmax at all even though this is my third vehicle from carmax.Desired Settlement: I want maxcare completely off of my contract and I don't want to pay for it.

Business

Response:

June 24, 2013

Review: I purchased a vehicle from Carmax on [redacted]. Las Vegas NV with a trade in on August 5th, 2013. 2 days later I returned vehicle to have several issues fixed including a navigational system, which is sent to NY and takes two weeks to be replaced. That would have been last Thursday 8/22/2013 but the wrong [redacted] was sent back. I was just told yesterday morning 8/27/13 that the unit had arrived. I was given a loaner vehicle on day 2 of my 5 day money back guarantee contract, in place of the vehicle I had purchased, in order to register it in CA this past Monday 8/26/13. I am do to move there at the end of September, but while driving to CA., I realized that some of the problems that the service department said they fixed were Not!

I took the car back to Carmax yesterday being that technically I had the car for two days and Carmax has a 5 day money back guarantee policy. So they did agree to take the car back but there were (2) major issues 1- the vehicle I traded in is No Longer in Carmax's possession and 2- In order to get out of the defective vehicle I'm now in I have to pay Carmax $2,000.00 Cash in order to be released from original contract. The original contract for the car I traded in has $3,000.00 negative equity so Carmax would keep the $1000.00 that I put down and I would have to pay them $2,000.00 cash or they ruin my credit! This would leave me car less and penny less and keep in mind I'm moving all my possessions from one state to another in just weeks!

I feel I am being forced to keep a defective vehicle being that they do not have the vehicle I want in stock!! I need the fastest remedy to this as humanly possible. I hope Carmax will be particularly nasty to me after this claim has been filed! This is particularly upsetting and I'm already stressed enough about the move I'm about to make!Desired Settlement: I would like to be out of the vehicle that Carmax can't seem to fix ([redacted]) and in a ([redacted]), and I will be on my way. Warranty and everything included as per my last vehicle contract WITH NO DEDUCTIBLE on my warranty (how absurd) ... I have NEVER Encountered such POOR Treatment from a dealership! I am appalled and disgusted at the way I have been treated and how this has been handled! I do not have a lot of time! I'm hoping this can be resolved as quickly humanly possible! Please step in and let Carmax on [redacted] know that they can Not treat Customers this way, leaving them car less or Stuck with a defective vehicle or one they do not know how to or choose not to fix not to mention paying Carmax $300 every time something goes wrong with the vehicle That clause needs to be taken out of the Warranty!!

Business

Response:

September 19, 2013