Carmel Car & Limousine Service Reviews (50)
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Carmel Car & Limousine Service Rating
Description: LIMOUSINE SERVICE
Address: 2642 Broadway, New York, New York, United States, 10025
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com:At this time, my complaint, ID *** regarding Carmel Car & Limousine Service has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Review: I used the Carmel Limo website to schedule and pre-pay for a car to pick me up from LaGuardia airport on 6/**/2014 and take me to my hotel in the financial district of New York and also to pick me up on 6/**/2014 from that same hotel and take me back to the airport. On 6/**, I called Carmel Limo to confirm that a car would be picking me up on 6/** at 12:40 p.m. The agent told me that everything was set. At 12:40 on 6/** I was still waiting in front of the hotel. At that time I call Carmel and the agent told me that if the driver wasn't there in 10 minutes to call back. I did call back. She told me that she would call the driver. She came back on the line and told me that the driver was in traffic and should be at the hotel in 10 minutes. In a minute, the driver called me. I gave him the address plainly 3 times. He told me he would call me back. at 1:10, I called Carmel back. The agent called the driver again and came back to tell me that she wasn't able to reach him and that she would call me back. I never received a phone call, so I called back. An agent told me that the driver was sitting outside my hotel. He wasn't as I had been standing there since 12:30 p.m. with the bellman. By that time it was 1:20. I told the agent that I needed a driver because my plane boarded at 2:20. She asked me what I wanted her to do because the driver said he was sitting in front of the hotel. Again, there was no car in front of the hotel. I explained that to her. She said she would call me back once she contacted the driver again. At 1:30 p.m., I couldn't wait any long for fear of missing my plane so I had to flag down a car and pay $60 for them to take me to the airport. ON the way, the agent called back to say that the driver would be there in 10 minutes. I told her that I had already found a ride, but that I wanted a refund. She transferred me to customer service where I got a voicemail. I left a detailed message along with my trip ID #. Someone needs to stop them from doing this.Desired Settlement: I would like a refund of $95.00. $35.00 for what was prepaid to them for the trip and $60 for what I had to pay to get to the airport because of their negligence to pick me up.After using them, I went onto trip advisor. Seems they do this all the time. Someone needs to stop them.Thanks!
Review: I had called in to your Carmel's message center on March **,2014, regarding a trip I took in one of your cars on Wednesday, March **. I was picked up at [redacted] around 10:30am from my office as I got very ill. I was so sick to the point I was put in the hospital. A girl who I worked with gave my home address when the call was put in to your dispatcher. When I got in the car I called my doctor and he wanted to see me immediately. I changed the address and advised the driver. It was in the SAME NEIGHBORHOOD and actually a couple of blocks closer than my home address. When I told the driver that I am changing the address he put his phone by my mouth and told me to talk. I told him I was sick which was quite obvious. My ride from [redacted] to [redacted] cost me $54.50!! How is that possible. I NEVER EVEN GOT A RECEIPT! I was extremely taken advantage of. I have called Carmel's offices several times, emailed them and filed a complaint on their website, to no avail other than getting a recording. If this matter is not tended too, I will be contacting appropriate personnel to have this taken care of. I can assure you that Carmel will never get my service again and I have notified my office accordingly as well. It is unbelievalbe how this matter has been ignored from the voice mail message I left.Desired Settlement: I I would like my receipt which was never given to me and I would like my money refunded to me. There is no way a trip like that cost that much money. I was ripped off and taken extreme advantage of.
Consumer
Response:
At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID [redacted].
Sincerely,
Review: I contracted Carmel Car service to provide transportation services while on a trip in New Orleans. The trip confirmation number is #[redacted].
At the time of reservation, I PRE-PAID in full for the cost of the service ($73) PLUS gratuity ($10.95) for the driver.
The driver provided inferior service. He offered no assistance with bags/luggage and argued with us (while we stood in the rain) about the amount of our tip. He was rude and discourteous.
I have attempted to remove this issue with the company twice, once by phone and once on their website. No reply from the company has been received.Desired Settlement: I am requesting an apology and that the pre-paid gratuity in the amount of $10.95 be refunded to my credit card.
Consumer
Response:
At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
NOT RECOMMENDED. Was quoted (phone) price of $52 from JFK to Manhattan, car in 5-7 minutes. Driver was sent bill for $62. Called Dispatcher. Dispatcher said higher price since no cars were available at JFK (sic car in 5-7 minutes), then said only luxury car rate (sic Toyota Avalon). Supervisor also refused to adjust. Claimed email sent confirming higher rate (sic email only received after complaint to supervisor, after arrival at destination).
Review: My wife and I had a reservation with the Carmel Limo company for 12:30am on June [redacted], 2013. We were waiting for the car and it did not arrive until approximately 3:30am, 3 hours after the arranged time. During that time a member of the Stony Brook police department approached us and informed us that it was unsafe for us to be waiting alone at that location (Patriot Hills Golf Club) at that time of night unattended, and he waited with us for the car to arrive. While waiting we made several phone calls to the dispatcher, who was not only extremely rude, but also had no information as to where the driver was. When Carmel was contacted the following Tuesday they informed us that they would not be refunding the amount for the service since the car eventually did arrive and take us to our destination. They offered a $10 voucher on the $104 total fare for the ride, which we refused.Desired Settlement: We would like the entire amount of $104 refunded to the American Express credit card that the ride was charged on.
Consumer
Response:
At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID [redacted].
Hello,
I was contacted and asked if I had heard from Carmel Car & Limousine Service. The complaint was assigned ID [redacted]. I have not heard from the business since my initial outreaches to them when they informed me they would not refund the amount of the service. Please let me know what the next steps will be.
Sincerely,
Business
Response:
Dear [redacted]
Please extend our sincerest apologies for any inconvenience caused to Mr. [redacted]. Unfortunately we are not able to fully refund Mr. [redacted] for this trip. The driver was delayed due to unforeseen events. A refund in the arnount of $25.00 was processed for him on 7/**/2013.
Once again we at Carmel are truly sorry for any inconvenience caused to our passenger.
Carmel Car and Limosine located at [redacted] has 677 bad reviews on [redacted]. I have been trying to resolve a double payment issue for the past month and they refuse to address my complaint.
Review: This message was sent several times and they have not responded
Good Morning,
July **, we used your car service driver [redacted] to take a ride back to the city. As we got in to the car we noticed a strange smell in the car we asked the driver to roll down the window, he did. However it was very hot and we hit traffic so we asked the driver to put on the AC and open the back window a little, for air ventilation. The driver refused and started yelling at us. He then called dispatch complaining about the crazy passengers, dispatch assured him it was ok to open the window a crack. The driver not liking the response he pulled over on the grand central parkway and demanded we get out. Again dispatch was called about the crazy people in the back seat. After much back and forth he started driving again, dispatch said to drive as the passenger request or it would be a dropped ride. Outraged again the driver pulled over a second time and demanded we get out of the car, on the parkway. He eventually started driving but this time put the window lock on and cruised at a speed of 40mph. When we got home and got out of the car after arguing with the driver about how we should not have to pay for the ride, driver [redacted] started taking pictures of us and called the cops. The ride had to be payed for and we were told to call customer service in the morning. I wish this is where the horrific ride ends. Checking my bank statement in the morning the driver added a hefty gratuity to the ride. I called customer service to get this straightened out, left a message and awaited your return. You called me back while I was working, leaving a message for me to call back and leave a message. Every day I came home from work and left another message and still no response. Finally I spoke to a supervisor at your [redacted] number and he told me it was not his problem and there was nothing he could do about it. So I called and left another complainant about the incident. No one has responded to the complaint. I am beyond frustrated at how your company has handled this situation and would appreciate some response to the horrible customer service your company has.Desired Settlement: I would like to be refunded for this ride .
Consumer
Response:
At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID [redacted].Sincerely,[redacted]
Review: The company placed three separate holds, totaling over $750, on my card. I authorized them to place a single $132 hold on my card. I attempted for three days to get in touch with their customer service department, but their customer service department consists of a voicemail machine. My calls were never returned.
The service I paid for was completely inadequate, as well. The company still has notes in my account that I needed a driver that would be able to follow directions given ahead of time to take another person (not me) on a tour. I spent about an hour on the phone talking about this with their rep, and was assured everything would be fine. Again, my account notes still reflect this information. The company sent me a driver that spoke broken English and needed turn-by-turn directions on how to circle the block. How they decided this driver was capable of meeting the needs specified is beyond me, but... he was not.
Finally, the company agreed to take my card information ahead of time, have the driver call the company when the ride was ended, and bill me for the time, as I would not be able to take or make calls after the ride was complete. I was told this would be fine. Instead, I got several calls and voicemails saying that I needed to call to authorize charges to my card.
So to summarize:
1. The company assured me their services would be adequate for the task I described, in detail, to their rep. Their services were entirely inadequate in every conceivable way.
2. For these inadequate services, the company put three holds on my card, when only one was agreed to. The unauthorized holds amounted to an excess of $500 that was tied up for a week. One hold still hasn't been lifted, and I've begun dispute proceedings with my bank.
3. The company refused to call me back or in any way address this case, despite three days of effort to get through to them.
The failures of this company are so incredibly far-reaching it is hard to select a single "primary nature" of my complaint.Desired Settlement: There are two desired outcomes:
1. The remaining unauthorized hold on my card be removed, as it was _never supposed to exist in the first place._
2. The company compensate me for the time I have taken in pursuing this matter and for the fact that their services were not as advertised and completely inadequate for the service I requested.
Consumer
Response:
At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Review: I hired this company to pick my daughter and I up from the airport and bring us into downtown Manhattan. My daughter left her cellular iPhone in the car. I contacted the driver who informed me that she turned it into the company's lost and found. She later confirmed this via email.
When I called Carmel repeatedly over the course of my 5 day visit, I was consistently transferred to a voice mail line and calls were never returned. In tried reaching them upon my return home to CA and still have never had a call from them regarding the cell phone.Desired Settlement: I would like them to reimburse the cost of a new cell phone. I consider this a theft.
The driver clearly indicated both on the day of via phone and the next day via email that the item was secured and turned over to her company for safekeeping and return.
Consumer
Response:
At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
The company finally resolved this issue after I filed the report with the Revdex.com and a theft complaint with NYPD, but they made me get a [redacted] account and pay for the items return. This after waiting three months. This was the worst customer service ever.
Sincerely,
Scheduled a car to pick up someone at JFK airport. Paid the additional 45 dollars for driver to meet passenger in baggage claim terminal. Car and driver never showed up. Made several calls to their service in which they transferred us to a "customer service" line for refund. The customer service line is never answered and your forced to leave a message that nobody ever returns. Company basically stole my money forcing me to file a credit card dispute.
Review: I had reserved a car to pick me up at LGA on Friday 1/**.
As per the usual process, I called when I had my bags and was told 5-7 minutes meet on the center island.
It was probably less than 10 degrees out, and after waiting for 15 minutes I called back and was told they were behind and it would be another 20 minutes, and I would receive a text with the car information.
After 15 minutes and no texts, I called for a status update and was told it would be another 20-25 minutes. I started inquiring about other options of transportation but had minimal success.
About 20 minutes later, a full hour from my first call, I received a call from Carmel (the first time they actually reached out to me) and the person said "I strongly suggest you find alternate means of transportation". Being that it was late in the evening and I wasn't having success finding other modes of transportation and that it was frigid outside I got nervous. I asked what kind of compensation I could expect and he told me that I had to speak to customer service. He asked If I would like to be transferred but I declined as I need to find a way home at that point.
I emailed customer service, and got a boiler plate response to call customer service. I have called numerous times, left multiple messages and sent emails and have not gotten a response back. I haven't even gotten a live person on the phone. I have used this car service many times in the past and cannot believe how I have been treated. (both during the actual night I was supposed to be picked up, and now after the fact). The awesome thing is their website has the tagline "we'll be there for you".Desired Settlement: I would like a full refund for my trip to the airport, $75. While this wasn't the leg of the trip with the problem, this would be the very least this company could do.
I am skeptical though, I think it is more likely they will try and send me $6 coupons ($5 are available on their website).
I also think they should go a step further and give me a free trip in the future, however I am not sure I would use this car service again even with a free trip
Consumer
Response:
At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID [redacted].
Sincerely,
Review: Carmel is a car service. I used Carmel to get to the airport on 7/**/13. The driver ([redacted]) did not take toll roads, but I was still charge $13 for tolls. I emailed customer service on 7/** requesting $13 be refunded. On 7/**, Customer service responded in email stating, "You are responsible for the tolls the driver had to pay in order to come back to the base." I responded again by showing them an old Carmel receipt (from another trip) where I was charged ONLY for the tolls to the destination. I also responded in saying it makes no sense for a) the customer to be held accountable for what the driver does after the customer is dropped off b) there is no way the driver can prove that she took actually toll roads back (they can just charge me to charge me!) c) To the same point, how do I know it is $13 of tolls versus $5.75 of tolls.Desired Settlement: I want Carmel to provide a complimentary ride for my frustrations with them and for their fraudulent business practices. Also, their explanation is ludicrous.
Business
Response:
[redacted] took a trip on 7/**/2013 and was charged the correct toll amount going to EWR (AIRPORT). It states very dearly on our website [redacted] that tolls and tip are not included on reservations. This information is also given upon making a reservation. All customers are responsible
for gratuity and tolls. Carmel Car Service is a Manhatthan base service so customers are responsible for the drivers tolls to return to the city (Manhattan). Toll fare is correct no refund can be issued at this time, sorry for the inconvenience.