Carmine's Plumbing, Heating & Air Conditioning LLC

Complaint: [redacted] I am rejecting this response because: [redacted] tried calling my number ONCEI listened to the message and immediately returned the phone call in less than hoursThere were no other attempts by [redacted] to contact meThere were numerous phone calls & messages however, that I had made PREVIOUSLY to Carmine's which were never returned, though promised to be made over an month periodI am disabled, that is the reason I did not rush to answer the ONE UNIDENTIFIED phone call made to my number that I did not recognizeCarmine's business vans were on my street times servicing the air conditioning unit of a male owner of a condominium unit, on the day(s) I spoke to Carmine's representatives and the [redacted] representativeI have pictures to prove that they do in fact service my areaThey made no effort to fix the open pipe that their technician left to leak water onto my floor in August After speaking to a [redacted] employee I was informed that the refund would be sent along with the serial numbers neededCarmine's has misrepresented themselves at every level in regards to their solicited signed contract Sincerely, [redacted]

Complaint: ***
I am rejecting this response because:
Sincerely,*** ***
that is a lie they never said they don't service
oil this is not right they are lieing

I had other estimates for this job and Carmine's was the best cost wise and providing what I really neededWe were very impressed with the salesman and how he planned out what was needed

Great people, great serviceHighly recommend Carmine's! Thank you!

Carmine and his crew were great! They did a fantastic job with a very complicated situationI highly recommend them!!

Website Complaint Response:
Our office contacted Mrs*** and told her that we no longer do work there, and had turned her contract over to *** *** * *** had tried to contact her several timesShe said she does not pick up the phone if she does not
know the number who is callingAt that point, we sent her a full refund of $269.60, so he would be 100% satisfiedWe also gave her the model and serial numbers that she had requested
Sent on: 3/10/11:42:AM

The installation of the unit by your mechanics was equally an excellent experience and I would recommend your services without hesitation

We were very impressed with the installation jobFriendliness and professionalism and would not hesitate to recommend your company to anyone

Two old fold fell in the yardYour crew of three helped get is up and into the houseThey were very kind and helpful

Complaint: ***
I am rejecting this response because:
*** tried calling my number ONCEI listened to the message and immediately returned the phone call in less than hoursThere were no other attempts by *** to contact meThere were numerous phone calls & messages however, that I had made PREVIOUSLY to Carmine's which were never returned, though promised to be made over an month periodI am disabled, that is the reason I did not rush to answer the ONE UNIDENTIFIED phone call made to my number that I did not recognizeCarmine's business vans were on my street times servicing the air conditioning unit of a male owner of a condominium unit, on the day(s) I spoke to Carmine's representatives and the *** representativeI have pictures to prove that they do in fact service my areaThey made no effort to fix the open pipe that their technician left to leak water onto my floor in August 2013.
After speaking to a *** *** *** *** employee I was informed that the refund would be sent along with the serial numbers neededCarmine's has misrepresented themselves at every level in regards to their solicited signed contract
Sincerely,
*** ***