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Carmine's Import Service

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Carmine's Import Service Reviews (2)

From: [redacted] [mailto:[redacted]] Sent: Monday, April 20, 2015 1:31 PMTo: [redacted]Subject: Complaint # [redacted]Please see attachment.This is what I feel should be refunded.213.42 for additional trouble shooting: After the leak was fixed and no further work done on the car, it should have run as it had come into the shop.71.14 This should not have been needed for fixing the leak. As once again this should have run normal after the fix of the leak.13.62 Filter seal16.29  BG Diesel Fuel SYS Clean  this was done once before four line up on the attachment28.06 Fuel filter Return VThere should have been no need to do all this additional trouble shooting for fixing the leak.All of these Items should not have to been replaced for the issue at hand. Even the Fuel filter should not have been touched. But I will pay for that as it was coming due. I have changed this fuel filter 4 times myself and have never had to replace these items.The car ran normal except for the fuel leak coming in. the car has a inspection that is current, no I cannot drive the car due to the way it came out of the repair shop.[redacted]

Review: Took my 2000 VW Jetta Turbo Diesel into his repair shop due to fuel leaking from the Injector Pump. The car was running as normal when I took it in except for the leaking Injector Pump. Was quoted a repair cost for the pump. After the leak was fixed 3 days later or so. I was called and said my car was not running correctly. Two days later they say it will not run faster than 40 MPH and they were not exactly sure of the whole issue. They said the Turbo charger was broken and needed replaced. I ask how much the cost would be. Not sure they said but they would need to pull the intake manifold and clean the carbon and purchase a Turbo charger. Rough estimate, roughly 5000 dollars. I told them to park the car and I would come and get it. I paid 920 dollars which I think is very high and still cannot drive the car. I have parked THE CAR AND GOING TO TURN THE TAG IN TILL I CAN FIGURE OUT MYSELF WHAT WENT WRONG AT THIS SHOP. I believe the car should have been turned back to me in the same running shape it went in. He did state that he was not charging for troubleshooting to further investigate. But after fixing the leak the car should have run the same as it did before he started working on it. There should have been no further trouble shooting required. OF the 920 he charge roughly 144 was to diagnose the heater problem. I have no complaint with that. But 776 dollars is out of range for this repair. I have purchased another Vehicle since then due to the need of dependable transportation.Desired Settlement: I am not looking for all the money back, but after 5 days and the vehicle is not drivable the cost is excessive.I have to review the cost sheet and then figure what I think is a fair partial refund. I do not think I should have to pay for parts or service or trouble shooting after the leak was fixed.

Business

Response:

Carmine’s

Import Service

The RevDex.com

Complaint ID

To Whom It

May Concern,

Customer

brought in his 2001 Volkswagen Beetle with over 279k miles stating that the

diesel injection pump on his vehicle was leaking. Customer stated that he

replaced a hose on it. Customer asked for us to diagnose the leak. Our

technician found that the vehicle had a major fuel leak from the fuel pump. We

recommended re-sealing the leaking fuel pump with updated seal kit and

retesting as the first step in resolving the problem. Also recommended

replacing the fuel filter, bleeding the system, add fuel treatment and check

run ability. Customer approved these steps. Vehicle was still having run

ability issues so we asked the customer if he wanted us to continue

troubleshooting. Customer approved additional troubleshooting and we did the

following. Checked fuel injection pump timing, checked fuel pressure, checked

fuel lines, checked solenoid valves, checked vacuum supply, checked air mass

sensor, checked for excessive carbon build up. We also tested the turbo to find

it had a broken waste gate and the bolts were loose for the mounting to the

engine exhaust manifold. We recommended replacing the turbo. We informed the

customer and he declined and instead he requested for us to tighten the turbo.

We tightened the turbo to be tighter than it was but the waste gate was still

broken which was causing the turbo to not create boost and the vehicle was

returning boost control codes. We also found that the vehicle had existing glow

system issues unrelated to this problem.

Customer

also stated that the vehicle had no heat. Technician checked and found that the

heater core was faulty. We recommended replacing the heater core and performing

an A/C service. Due to the major fuel leaks we also recommended replacing the

upper and lower cooling hoses, thermostat and perform coolant system service.

The customer declined these repairs along with other repairs needed in order to

operate this vehicle legally and safely on a North Carolina roadway such as

faulty control arm bushings and ball joints. There was also other cooling system concerns which we halted work on after his approval so he could spend the money on the troubleshooting of the vehicle so no money was wasted on the leaky coolant until the engine concerns were addressed. We were very upfront with this gentlemen. Customer advised us that he would be

driving to Florida and we advised against it.

Our company is always willing to help the consumer and want everyone to

be satisfied when they leave. But we

also want our customers to take responsibility for their vehicles and

understand that a vehicle with 279k miles is going to require repairs and

cannot hold another party responsible for their car repair bills. It is simply not fair. We need to know at this point what Mr. [redacted]

thinks is fair and how he will come up with a monetary figure to make him happy

to resolve this issue. All we did is

simply charge for our time to troubleshoot his vehicle. Mr. [redacted] is a nice

man. I simply think we just did not

explain to him well enough and there was a miss-communication somewhere. We spent

a lot more time than he was charged to him. The shop absorbed most of the labor

involved. But we are not an ordinary repair shop. We are very transparent and like to help our

customers. We are also an ASE certified facility and a Bosch Authorized Service

center and hold an A+ Revdex.com rating. We will use this feedback from Mr. [redacted] to

improve our customer service and explanation procedures.

Consumer

Response:

From: [redacted] [mailto:[redacted]] Sent: Monday, April 20, 2015 1:31 PMTo: [redacted]Subject: Complaint # [redacted]Please see attachment.This is what I feel should be refunded.213.42 for additional trouble shooting: After the leak was fixed and no further work done on the car, it should have run as it had come into the shop.71.14 This should not have been needed for fixing the leak. As once again this should have run normal after the fix of the leak.13.62 Filter seal16.29 BG Diesel Fuel SYS Clean this was done once before four line up on the attachment28.06 Fuel filter Return VThere should have been no need to do all this additional trouble shooting for fixing the leak.All of these Items should not have to been replaced for the issue at hand. Even the Fuel filter should not have been touched. But I will pay for that as it was coming due. I have changed this fuel filter 4 times myself and have never had to replace these items.The car ran normal except for the fuel leak coming in. the car has a inspection that is current, no I cannot drive the car due to the way it came out of the repair shop.[redacted]

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Description: Auto Repair & Service

Address: 318 W Mountain St, Kernersville, North Carolina, United States, 27284-2532

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