Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Rather than make this a "he said, she said" situation, we have determined that I (consumer) paid for a product that I did not receive. It is not up to the business to determine how they would like to resolve it. I did not get the item I paid for, therefore I am requesting a full refund. This should be the policy from the beginning. I have also opened a credit card dispute, as the business has refused to refund my money even though they clearly admit that they did not deliver what I paid for.
Regards,
[redacted]
This business response was received by Revdex.com via phone.The owner (Scott C.) said the consumer placed an order for 2 orders of chicken wings, one of the orders was made incorrectly using the wrong flavor, the owner said they offered to correct the one order but the consumer said she wanted both orders...
made over. The owner said they made both orders over but the consumer neglected to pick her wings up. The owner said he is willing to re-do the orders again but doesn't want to waste food again so the consumer needs to call his business to let him know exactly when she plans to pick up her order.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Rather than make this a "he said, she said" situation, we have determined that I (consumer) paid for a product that I did not receive. It is not up to the business to determine how they would like to resolve it. I did not get the item I paid for, therefore I am requesting a full refund. This should be the policy from the beginning. I have also opened a credit card dispute, as the business has refused to refund my money even though they clearly admit that they did not deliver what I paid for.
Regards,
[redacted]
This business response was received by Revdex.com via phone.The owner (Scott C.) said the consumer placed an order for 2 orders of chicken wings, one of the orders was made incorrectly using the wrong flavor, the owner said they offered to correct the one order but the consumer said she wanted both orders...
made over. The owner said they made both orders over but the consumer neglected to pick her wings up. The owner said he is willing to re-do the orders again but doesn't want to waste food again so the consumer needs to call his business to let him know exactly when she plans to pick up her order.