Carnation Health

Hi, We have prioritized the customer’s order and have reached out letting the customer know that their controller is on its way to be shipped tomorrow, the 12thWe did apologize for the delay and the inconvenienceThere was some miscommunication regarding the delivery time of [redacted] Orders, as a result we placed a large red banner on the top of our site indicating that [redacted] Orders would take weeks to be processed and are always straight forward with our response to make sure this is known and transparentWe are a small business that is working hard to provide quality products and we were not fully prepared for the level of business that [redacted] suppliedWe have apologized to all customers that have felt the delay and have offered this customer an immediate refund if he no longer wants to receive the productWe believe this is a satisfactory responseWe appreciate you letting us know of this complaint.Best, [redacted]

Hi, We have prioritized the customer’s order and have reached out letting the customer know that their controller is on its way to be shipped tomorrow, the 12th. We did apologize for the delay and the inconvenience. There was some miscommunication regarding the delivery time of...

[redacted] Orders, as a result we placed a large red banner on the top of our site indicating that [redacted] Orders would take 4 weeks to be processed and are always straight forward with our response to make sure this is known and transparent. We are a small business that is working hard to provide quality products and we were not fully prepared for the level of business that [redacted] supplied. We have apologized to all customers that have felt the delay and have offered this customer an immediate refund if he no longer wants to receive the product. We believe this is a satisfactory response. We appreciate you letting us know of this complaint.Best,[redacted]