CarNation

Dear Revdex.com Representative,Mr [redacted] filled out an application for a gold [redacted] , it was denied approval from the finance company due to numerous judgements, collections, and delinquent creditHe then put a deposit of $to hold it for a cash sale of $plus $ processing fee plus DMV taxes and feesHe asked for two days to bring in the remaining $and pick up the vehicle but he could never produce the remainder of the balanceHe came back to the dealership, but never with the funds to complete the transaction and would state that he is in the process of getting the money.About a week later he saw another Cadillac [redacted] blue in color, that had came in recently that was in line for the mechanic to replace parts that had failed state inspectionMr [redacted] expressed that he cannot come up with the cash for the previous vehicle he would rather have that one instead with in-house financingI quoted him with the an in-house financing deal of $with $downI also offered Mr [redacted] other more affordable inspected vehicles priced cheaper with less down payment amounts but he declined and insisted on a luxury Cadillac [redacted] Mr [redacted] could not come up with the total down payment and insisted on taking the vehicle, as is, with a rejection sticker so he can get a discounted price and down payment (not because we asked for more money as stated by Mr[redacted] but because he did not have all the money for down payment for the [redacted] )He stated his cousin would do the work for him and he will get it inspectedI also made Mr [redacted] aware that in the event he purchases a vehicle with a rejection, we cannot provide him any temporary plates through the dealership per Dealer Board rules and he agreed and stated he would get it towed to his cousin's house for the repairs prior to re-inspection and that he could not drive two vehicles at onceMr [redacted] stated that once the vehicle was inspected that he would come in to pay his DMV taxes and fees to obtain registration and platesWe then agreed on a sale price of $with a down payment of $2500, excluding DMV taxes and fees that he is responsible for paying, maintaining full coverage insurance for the life of the loan and that he has to bring in the DMV fees in order to process the title work and receive his registration prior to putting the vehicle on the roadMr [redacted] stated he would come back in once the vehicle is ready and pay the feesHe never came back in.I called Mr [redacted] about paying his DMV fees but did not hear back from him until later about transferring his old plates and again explained to him that cannot be done unless the taxes, title, and registration fees are paid and he stated that he has not been driving the truck and that it has been sitting in his backyard (The truck was reposessed with 2,more miles then the purchase date miles) because he has been in the hospital but he would come in very soon and pay itDMV also made him aware of that on or around March 23rd (however, on April 6th, Mr [redacted] claimed he previously paid $to the DMV for the vehicle we are not sure what was that for??) A few days went by but he never came in to payI called again to follow up about the DMV fees and also made him aware of his past due car payment of $according to his signed contract and (not $as stated by Mr [redacted] ) and again stated he would come in and pay but again he never showed upThe only time he bothered to show up was the following Monday, post vehicle repossession, April 4thMr [redacted] came into the office, called the police and stated to the officer that he did not have the money to pay for the vehicle But he wanted his down payment backAs it pertains to the repossession, we did not make up any stories, Mr [redacted] was aware of the fact that he did not make his payment or pay his DMV taxes and fees to have a valid registration way prior to April 1, as stated on the complaintAccording to the repossession company, while the vehicle was being loaded onto the wrecker, someone jumped in the vehicle with the key and took off with itIt was only after the repossession company contacted the police, and the Sheriff, the vehicle was returned and successfully repossessedThey also comfirmed the vehicle had plates on it at the time that were removed by Mr [redacted] during repossession.Mr [redacted] made up lies about his payments, the state inspection, and him not driving the vehicleHe also stated to me and other witnesses that he was showed a customer bank account number(for what purpose??), but this was clearly an attempt to blackmail us about making his payment and abiding by his signed contract, which in fact are misstatements because we do not collect or process automatic debit payments from customers bank accounts and no such records kept by usHe also made a complaint pretaining to the inspection that there was nothing wrong with the vehicle when in fact the inspection station failed it and rechecked it post reposession and the problem still exists (proof attached from inspection station that problem was not corrected) even though the truck has a good inspection sticker on the winshield that he obtainedMr [redacted] also stated that we lied about the inspection and that nothing was wrong but he paid $for a remote control and only $to inspect the vehicle per his April 6th phone call (State Inspection only cost $in Richmond if that vehicle truly doesnt have issues why was $ paid for an inspection by Mr [redacted] ?)Mr [redacted] stated that he was previously approved for a newer more expensive [redacted] , so he is more than welcome to obtain a loan from his lender of choice to payoff the balance and repossession fee and pick up the vehicleI do good and fair business with all of my customers and try to help as much as possible but I cannot continue to do business with someone who does not respect his contract terms, drives the vehicle for many miles with an illegal inspection and invalid registration, risking collateral impound, towing, and storage fees and tries to defame and blackmail my company and I with accusations to avoid fulfilling his obligations and drive the vehicle without payment.Sincerely,Fatima J***

The business sent a response days after the initial complaint was made8-I filed the complaint 9-they finally respondedIn the response there were some untruthsFacts are: CarNation (the business) sold a car with no legal title I never spoke directly with ourisman Chevrolet, they are irrelevant to me as buyer The dealership personal vehicle was loaned for days, not as mentioned by the business The business gave me no choice but to drive off in a Lincoln, or drive off in an illegal car due to the 2nd set of day tags/registration being expired The business never asked me to produce receipts for the work done, I have gathered them now as this is going to become a matter, the figure is higher than my estimated $Wheels (used) and paint is an insultThe wheels are OEM [redacted] 2002, of course the wheels are usedAlso reconditioned OEM *** holds much higher value I would like to point out pre purchase the front speakers were blown, and the dated GPS unit didn't workI frequent the area often and know the car is being resold, the dealership swore to me that if they could get the title legal in Va they would be happy to contact me with the opportunity to exchangeNo time frame was givenThey said to me they would be working on it, I'm guessing they got it legal in this state and are going to resell it for top dollar nowI bought that car with intentions of restoring and recreating a vehicle I once owned, so in trust this business would be able to make a clean cut deal I moved forward aggressively with the restorationI'm not satisfied with the business response, to make it right legalize the [redacted] and contact meThis Lincoln was the only option they gave me, it gets 16-mpg coasting I'm not comfortable driving itIt was not a fair trade by any means

Please see our response to Matthew ***’s complaint below: We purchased the [redacted] from [redacted] - a trade in from the Franchise Chevrolet dealership with a salvage history announcement (i.epreviously repaired from an accident in Registered & driven afterward) not salvage title through a VA auctionIt had been fixed and put back on the road many years agoWe did not make any accident repairsHowever we did disclose what was disclosed to us from the Chevrolet dealership about the salvage historyThe Chevrolet Dealership & the auto auction guarantee a NON SALVAGE title (history only) clear to register at DMV to be mailed to us as soon as possible.Mr [redacted] purchased the vehicle from us on 5/27/Per the contract, the vehicle was sold with an accident and salvage history disclosure in excellent mechanical running condition, at an adjusted price of half of the book value of $retailday temporary tags were issued to Mr [redacted] that same dayAfter making numerous calls to [redacted] requesting the title, and after weeks of telling us that we would receive it by the end of the week, they told us they were waiting on a lien release from [redacted] Financial Services, the finance company that loaned the previous owner the funds of purchaseSometime the first week of August, we finally received the title but Virginia DMV would not process, they advised that we reach out to the seller and Maryland DMV for more information since it was a Maryland titleAttached is the original title, it was legally registered and driven in Maryland, financed through [redacted] Financial ServicesWe went as far as contacting the auction and the GM at the Chevrolet dealershipWe made Mr [redacted] aware of every step that we were taking, we even gave Mr [redacted] the contact name and number to the GM at Chevrolet so he could contact as well & verify what we were relaying to him if he chose toMr [redacted] personally spoke to the manager at [redacted] , who stated that it was a delay on their behalf and apologized and assured both Mr [redacted] & us that they are working on itOn many of the occasions that we spoke to Mr***, we advised him that he should return the [redacted] and trade for a comparable vehicle, but he insisted on keeping the *** until [redacted] gets the issue resolvedToward the end of the process, we let Mr*** drive our personal vehicle so he would have a means of transportation until the issue was resolvedAttached is the written agreement for the borrowed vehicleAfter driving our personal vehicle for two weeks, and attempts to make a trade, both parties agreed that it was best to trade the [redacted] back in for another vehicleMr [redacted] came to the dealership and voluntarily traded the [redacted] for a [redacted] after test driving itHe also received a clean and clear title for the [redacted] **.Mr [redacted] stated that he spent $on this vehicle mechanically and cosmetically, we asked Mr [redacted] to provide proof/receipts however, he was unable to provideMr [redacted] stated that it might not have been that much, so without proof/receipts of the claimed work put into the vehicle, and due to the fact that it was a personal preference to update, by our knowledge, just the wheels (used) and paintThere weren’t any mechanical issues with the vehicle at time of purchase or after that Mr [redacted] ever mentioned or complained about.We gave Mr [redacted] the option, that in the event that Chevrolet resolved the title issue, we would trade back, but due to the unknown time frame we could not guarantee itIf the Chevrolet dealership resolves the title issue in a timely matter, we would honor that.We would also like to point out when Mr*** turned in the vehicle for trade, the DVD/navigation unit and speakers were removed and kept by Mr***, which were on there at time of purchase This was and still is a frustrating and disappointing situation for usAt this point we are still communicating with [redacted] to resolve the title issueWe are at a loss with the vehicle until Chevrolet gives us a solutionThis is the first time we have ever experienced such a problem, especially coming from a well experienced franchise Chevrolet dealership that has a specialized title departmentWe have called & followed up tirelessly without any help so far and we are still awaiting a response We appreciate and value all of our customers allowing us to earn their business and want to make their experience and transaction as smooth and joyful as possibleWe understand and share Mr***’s frustration about this vehicle especially because it is a vehicle he liked and enjoyed driving We are doing everything we can to follow up on this vehicleI am the owner and will personally be taking trips to [redacted] to have a meeting with the General Manager about this unit and solving the title issue [redacted] ***Midlothian Tnpk.Richmond, VA

Dear Revdex.com Representative,Mr*** filled out an application for a gold
*** *** ***, it was denied approval from the finance company due to
numerous judgements, collections, and delinquent creditHe then put a deposit
of $to hold it for a cash sale of $plus $processing
fee plus DMV
taxes and feesHe asked for two days to bring in the remaining $and pick
up the vehicle but he could never produce the remainder of the balanceHe came
back to the dealership, but never with the funds to complete the transaction
and would state that he is in the process of getting the money.About a week later he saw another Cadillac
*** blue in color, that had came in recently that was in line for the
mechanic to replace parts that had failed state inspectionMr***
expressed that he cannot come up with the cash for the previous vehicle he
would rather have that one instead with in-house financingI quoted him with
the an in-house financing deal of $with $downI also offered Mr
*** other more affordable inspected vehicles priced cheaper with less down
payment amounts but he declined and insisted on a luxury Cadillac ***Mr
*** could not come up with the total down payment and insisted on taking the
vehicle, as is, with a rejection sticker so he can get a discounted price and
down payment (not because we asked for more money as stated by Mr.*** but
because he did not have all the money for down payment for the ***)He
stated his cousin would do the work for him and he will get it inspectedI
also made Mr*** aware that in the event he purchases a vehicle with a
rejection, we cannot provide him any temporary plates through the dealership
per Dealer Board rules and he agreed and stated he would get it towed to his
cousin's house for the repairs prior to re-inspection and that he could not
drive two vehicles at onceMr*** stated that once the vehicle was
inspected that he would come in to pay his DMV taxes and fees to obtain
registration and platesWe then agreed on a sale price of $with a down
payment of $2500, excluding DMV taxes and fees that he is responsible for
paying, maintaining full coverage insurance for the life of the loan and that
he has to bring in the DMV fees in order to process the title work and receive
his registration prior to putting the vehicle on the roadMr*** stated he
would come back in once the vehicle is ready and pay the feesHe never came
back in.I called Mr*** about paying his DMV fees but
did not hear back from him until later about transferring his old plates and
again explained to him that cannot be done unless the taxes, title, and
registration fees are paid and he stated that he has not been driving the truck
and that it has been sitting in his backyard (The truck was reposessed with
2,more miles then the purchase date miles) because he has been in the
hospital but he would come in very soon and pay itDMV also made him aware of
that on or around March 23rd (however, on April 6th, Mr*** claimed he
previously paid $to the DMV for the vehicle we are not sure what was that
for??) A few days went by but he never came in to payI called again to
follow up about the DMV fees and also made him aware of his past due car
payment of $according to his signed contract and (not $as stated by
Mr***) and again stated he would come in and pay but again he never showed
upThe only time he bothered to show up was the following Monday, post vehicle
repossession, April 4thMr*** came into the office, called the police and
stated to the officer that he did not have the money to pay for the vehicle
But he wanted his down payment backAs it pertains to the repossession, we did not
make up any stories, Mr*** was aware of the fact that he did not make his
payment or pay his DMV taxes and fees to have a valid registration way prior to
April 1, as stated on the complaintAccording to the repossession
company, while the vehicle was being loaded onto the wrecker, someone jumped in
the vehicle with the key and took off with itIt was only after the
repossession company contacted the police, and the Sheriff, the vehicle was
returned and successfully repossessedThey also comfirmed the vehicle had
plates on it at the time that were removed by Mr*** during repossession.Mr*** made up lies about his payments, the
state inspection, and him not driving the vehicleHe also stated to me and
other witnesses that he was showed a customer bank account number(for what
purpose??), but this was clearly an attempt to blackmail us about making his
payment and abiding by his signed contract, which in fact are misstatements
because we do not collect or process automatic debit payments from customers
bank accounts and no such records kept by usHe also made a complaint
pretaining to the inspection that there was nothing wrong with the vehicle when
in fact the inspection station failed it and rechecked it post reposession and
the problem still exists (proof attached from inspection station that problem was
not corrected) even though the truck has a good inspection sticker on the
winshield that he obtainedMr*** also stated that we lied about the
inspection and that nothing was wrong but he paid $for a remote control and
only $to inspect the vehicle per his April 6th phone call (State Inspection
only cost $in Richmond if that vehicle truly doesnt have issues why was $
paid for an inspection by Mr***?)Mr*** stated that he was previously approved
for a newer more expensive ***, so he is more than welcome to obtain a
loan from his lender of choice to payoff the balance and repossession fee and
pick up the vehicleI do good and fair business with all of my customers and
try to help as much as possible but I cannot continue to do business with
someone who does not respect his contract terms, drives the vehicle for many
miles with an illegal inspection and invalid registration, risking collateral
impound, towing, and storage fees and tries to defame and blackmail my company
and I with accusations to avoid fulfilling his obligations and drive the
vehicle without payment.Sincerely,Fatima J***

The business sent a response days after the initial complaint was made8-I filed the complaint 9-they finally respondedIn the response there were some untruthsFacts are:CarNation (the business) sold a car with no legal titleI never spoke directly with ourisman Chevrolet, they are irrelevant to me as buyerThe dealership personal vehicle was loaned for days, not as mentioned by the businessThe business gave me no choice but to drive off in a Lincoln, or drive off in an illegal car due to the 2nd set of day tags/registration being expiredThe business never asked me to produce receipts for the work done, I have gathered them now as this is going to become a matter, the figure is higher than my estimated $4000Wheels (used) and paint is an insultThe wheels are OEM *** ** *** 2002, of course the wheels are usedAlso reconditioned OEM *** holds much higher valueI would like to point out pre purchase the front speakers were blown, and the dated GPS unit didn't work.I frequent the area often and know the car is being resold, the dealership swore to me that if they could get the title legal in Va they would be happy to contact me with the opportunity to exchangeNo time frame was givenThey said to me they would be working on it, I'm guessing they got it legal in this state and are going to resell it for top dollar now.I bought that car with intentions of restoring and recreating a vehicle I once owned, so in trust this business would be able to make a clean cut deal I moved forward aggressively with the restoration.I'm not satisfied with the business response, to make it right legalize the *** and contact meThis Lincoln was the only option they gave me, it gets 16-mpg coasting I'm not comfortable driving itIt was not a fair trade by any means

Please see our response to Matthew ***’s complaint below:We purchased the *** *** *** from *** *** ***- a trade in from the Franchise Chevrolet dealership with a salvage history announcement (i.epreviously repaired from an accident in Registered &
driven afterward) not salvage title through a VA auctionIt had been fixed and put back on the road many years agoWe did not make any accident repairsHowever we did disclose what was disclosed to us from the Chevrolet dealership about the salvage historyThe Chevrolet Dealership & the auto auction guarantee a NON SALVAGE title (history only) clear to register at DMV to be mailed to us as soon as possible.Mr*** purchased the vehicle from us on 5/27/Per the contract, the vehicle was sold with an accident and salvage history disclosure in excellent mechanical running condition, at an adjusted price of half of the book value of $retailday temporary tags were issued to Mr*** that same dayAfter making numerous calls to *** *** *** requesting the title, and after weeks of telling us that we would receive it by the end of the week, they told us they were waiting on a lien release from *** Financial Services, the finance company that loaned the previous owner the funds of purchaseSometime the first week of August, we finally received the title but Virginia DMV would not process, they advised that we reach out to the seller and Maryland DMV for more information since it was a Maryland titleAttached is the original title, it was legally registered and driven in Maryland, financed through *** Financial ServicesWe went as far as contacting the auction and the GM at the Chevrolet dealershipWe made Mr*** aware of every step that we were taking, we even gave Mr*** the contact name and number to the GM at Chevrolet so he could contact as well & verify what we were relaying to him if he chose toMr*** personally spoke to the manager at *** *** ***, who stated that it was a delay on their behalf and apologized and assured both Mr*** & us that they are working on itOn many of the occasions that we spoke to Mr***, we advised him that he should return the *** and trade for a comparable vehicle, but he insisted on keeping the *** until *** *** *** gets the issue resolvedToward the end of the process, we let Mr*** drive our personal vehicle so he would have a means of transportation until the issue was resolvedAttached is the written agreement for the borrowed vehicleAfter driving our personal vehicle for two weeks, and attempts to make a trade, both parties agreed that it was best to trade the *** back in for another vehicleMr*** came to the dealership and voluntarily traded the *** for a *** ** after test driving itHe also received a clean and clear title for the *** **.Mr*** stated that he spent $on this vehicle mechanically and cosmetically, we asked Mr*** to provide proof/receipts however, he was unable to provideMr*** stated that it might not have been that much, so without proof/receipts of the claimed work put into the vehicle, and due to the fact that it was a personal preference to update, by our knowledge, just the wheels (used) and paintThere weren’t any mechanical issues with the vehicle at time of purchase or after that Mr*** ever mentioned or complained about.We gave Mr*** the option, that in the event that Chevrolet resolved the title issue, we would trade back, but due to the unknown time frame we could not guarantee itIf the Chevrolet dealership resolves the title issue in a timely matter, we would honor that.We would also like to point out when Mr*** turned in the vehicle for trade, the DVD/navigation unit and speakers were removed and kept by Mr***, which were on there at time of purchase. This was and still is a frustrating and disappointing situation for usAt this point we are still communicating with *** *** *** to resolve the title issueWe are at a loss with the vehicle until Chevrolet gives us a solutionThis is the first time we have ever experienced such a problem, especially coming from a well experienced franchise Chevrolet dealership that has a specialized title departmentWe have called & followed up tirelessly without any help so far and we are still awaiting a response. We appreciate and value all of our customers allowing us to earn their business and want to make their experience and transaction as smooth and joyful as possibleWe understand and share Mr***’s frustration about this vehicle especially because it is a vehicle he liked and enjoyed driving We are doing everything we can to follow up on this vehicleI am the owner and will personally be taking trips to *** *** *** to have a meeting with the General Manager about this unit and solving the title issue. *** ***Midlothian Tnpk.Richmond, VA

Please see our response to Matthew [redacted]’s complaint below: font-family: arial, sans-serif;">We purchased the [redacted] from [redacted]- a trade in from the Franchise Chevrolet dealership with a salvage history announcement (i.e. previously repaired from an accident in 2008. Registered & driven afterward) not salvage title through a VA auction. It had been fixed and put back on the road many years ago. We did not make any accident repairs. However we did disclose what was disclosed to us from the Chevrolet dealership about the salvage history. The Chevrolet Dealership & the auto auction guarantee a NON SALVAGE title (history only) clear to register at DMV to be mailed to us as soon as possible.Mr. [redacted] purchased the vehicle from us on 5/27/2015. Per the contract, the vehicle was sold with an accident and salvage history disclosure in excellent mechanical running condition, at an adjusted price of half of the book value of $8134 retail. 30 day temporary tags were issued to Mr. [redacted] that same day. After making numerous calls to [redacted] requesting the title, and after weeks of telling us that we would receive it by the end of the week, they told us they were waiting on a lien release from [redacted] Financial Services, the finance company that loaned the previous owner the funds of purchase. Sometime the first week of August, we finally received the title but Virginia DMV would not process, they advised that we reach out to the seller and Maryland DMV for more information since it was a Maryland title. Attached is the original title, it was legally registered and driven in Maryland, financed through [redacted] Financial Services. We went as far as contacting the auction and the GM at the Chevrolet dealership. We made Mr. [redacted] aware of every step that we were taking, we even gave Mr. [redacted] the contact name and number to the GM at Chevrolet so he could contact as well & verify what we were relaying to him if he chose to. Mr. [redacted] personally spoke to the manager at [redacted], who stated that it was a delay on their behalf and apologized and assured both Mr. [redacted] & us that they are working on it. On many of the occasions that we spoke to Mr. [redacted], we advised him that he should return the [redacted] and trade for a comparable vehicle, but he insisted on keeping the [redacted] until [redacted] gets the issue resolved. Toward the end of the process, we let Mr. [redacted] drive our personal vehicle so he would have a means of transportation until the issue was resolved. Attached is the written agreement for the borrowed vehicle. After driving our personal vehicle for two weeks, and attempts to make a trade, both parties agreed that it was best to trade the [redacted] back in for another vehicle. Mr. [redacted] came to the dealership and voluntarily traded the [redacted] for a [redacted] after test driving it. He also received a clean and clear title for the [redacted].Mr. [redacted] stated that he spent $4000 on this vehicle mechanically and cosmetically, we asked Mr. [redacted] to provide proof/receipts however, he was unable to provide. Mr. [redacted] stated that it might not have been that much, so without proof/receipts of the claimed work put into the vehicle, and due to the fact that it was a personal preference to update, by our  knowledge, just the wheels (used) and paint. There weren’t any mechanical issues with the vehicle at time of purchase or after that Mr. [redacted] ever mentioned or complained about.We gave Mr. [redacted] the option, that in the event that Chevrolet resolved the title issue, we would trade back, but due to the unknown time frame we could not guarantee it. If the Chevrolet dealership resolves the title issue in a timely matter, we would honor that.We would also like to point out when Mr. [redacted] turned in the vehicle for trade, the DVD/navigation unit and speakers were removed and kept by Mr. [redacted], which were on there at time of purchase.    This was and still is a frustrating and disappointing situation for us. At this point we are still communicating with [redacted] to resolve the title issue. We are at a loss with the vehicle until Chevrolet gives us a solution. This is the first time we have ever experienced such a problem, especially coming from a well experienced franchise Chevrolet dealership that has a specialized title department. We have called & followed up tirelessly without any help so far and we are still awaiting a response.      We appreciate and value all of our customers allowing us to earn their business and want to make their experience and transaction as smooth and joyful as possible. We understand and share Mr. [redacted]’s frustration about this vehicle especially because it is a vehicle he liked and enjoyed driving.  We are doing everything we can to follow up on this vehicle. I am the owner and will personally be taking trips to [redacted] to have a meeting with the General Manager about this unit and solving the title issue.     [redacted]6332 Midlothian Tnpk.Richmond, VA 23225804.308.0846

The business sent a response 44 days after the initial complaint was made. 8-17 I filed the complaint 9-28 they finally responded. In the response there were some untruths. Facts are:
CarNation (the business) sold a car with no legal title
I never spoke directly with ourisman Chevrolet, they are irrelevant to me as buyer
The dealership personal vehicle was loaned for 5 days, not 14 as mentioned by the business
The business gave me no choice but to drive off in a Lincoln, or drive off in an illegal car due to the 2nd set of 30 day tags/registration being expired
The business never asked me to produce receipts for the work done, I have gathered them now as this is going to become a matter, the figure is higher than my estimated $4000
Wheels (used) and paint is an insult. The wheels are OEM [redacted] 2002, of course the wheels are used. Also reconditioned OEM [redacted] holds much higher value
I would like to point out pre purchase the front speakers were blown, and the dated GPS unit didn't work.
I frequent the area often and know the car is being resold, the dealership swore to me that if they could get the title legal in Va they would be happy to contact me with the opportunity to exchange. No time frame was given. They said to me they would be working on it, I'm guessing they got it legal in this state and are going to resell it for top dollar now.
I bought that car with intentions of restoring and recreating a vehicle I once owned, so in trust this business would be able to make a clean cut deal I moved forward aggressively with the restoration.
I'm not satisfied with the business response, to make it right legalize the [redacted] and contact me. This Lincoln was the only option they gave me, it gets 16-17 mpg coasting I'm not comfortable driving it. It was not a fair trade by any means.

Dear Revdex.com Representative,Mr. [redacted] filled out an application for a gold
[redacted], it was denied approval from the finance company due to
numerous judgements, collections, and delinquent credit. He then put a deposit
of $300 to hold it for a cash sale of $3990 plus $199...

processing fee plus DMV
taxes and fees. He asked for two days to bring in the remaining $3889 and pick
up the vehicle but he could never produce the remainder of the balance. He came
back to the dealership, but never with the funds to complete the transaction
and would state that he is in the process of getting the money.About a week later he saw another 2004 Cadillac
[redacted] blue in color, that had came in recently that was in line for the
mechanic to replace parts that had failed state inspection. Mr. [redacted]
expressed that he cannot come up with the cash for the previous vehicle he
would rather have that one instead with in-house financing. I quoted him with
the an in-house financing deal of $7995 with $3000 down. I also offered Mr.
[redacted] other more affordable inspected vehicles priced cheaper with less down
payment amounts but he declined and insisted on a luxury Cadillac [redacted]. Mr.
[redacted] could not come up with the total down payment and insisted on taking the
vehicle, as is, with a rejection sticker so he can get a discounted price and
down payment (not because we asked for more money as stated by Mr.[redacted] but
because he did not have all the money for down payment for the [redacted]). He
stated his cousin would do the work for him and he will get it inspected. I
also made Mr. [redacted] aware that in the event he purchases a vehicle with a
rejection, we cannot provide him any temporary plates through the dealership
per Dealer Board rules and he agreed and stated he would get it towed to his
cousin's house for the repairs prior to re-inspection and that he could not
drive two vehicles at once. Mr. [redacted] stated that once the vehicle was
inspected that he would come in to pay his DMV taxes and fees to obtain
registration and plates. We then agreed on a sale price of $7595 with a down
payment of $2500, excluding DMV taxes and fees that he is responsible for
paying, maintaining full coverage insurance for the life of the loan and that
he has to bring in the DMV fees in order to process the title work and receive
his registration prior to putting the vehicle on the road. Mr. [redacted] stated he
would come back in once the vehicle is ready and pay the fees. He never came
back in.I called Mr. [redacted] about paying his DMV fees but
did not hear back from him until later about transferring his old plates and
again explained to him that cannot be done unless the taxes, title, and
registration fees are paid and he stated that he has not been driving the truck
and that it has been sitting in his backyard (The truck was reposessed with
2,784 more miles then the purchase date miles) because he has been in the
hospital but he would come in very soon and pay it. DMV also made him aware of
that on or around March 23rd (however, on April 6th, Mr. [redacted] claimed he
previously paid $300 to the DMV for the vehicle we are not sure what was that
for??) . A few days went by but he never came in to pay. I called again to
follow up about the DMV fees and also made him aware of his past due car
payment of $339.53 according to his signed contract and (not $395 as stated by
Mr. [redacted]) and again stated he would come in and pay but again he never showed
up. The only time he bothered to show up was the following Monday, post vehicle
repossession, April 4th. Mr. [redacted] came into the office, called the police and
stated to the officer that he did not have the money to pay for the vehicle.
But he wanted his down payment back. As it pertains to the repossession, we did not
make up any stories, Mr. [redacted] was aware of the fact that he did not make his
payment or pay his DMV taxes and fees to have a valid registration way prior to
April 1, 2016 as stated on the complaint. According to the repossession
company, while the vehicle was being loaded onto the wrecker, someone jumped in
the vehicle with the key and took off with it. It was only after the
repossession company contacted the police, and the Sheriff, the vehicle was
returned and successfully repossessed. They also comfirmed the vehicle had
plates on it at the time that were removed by Mr. [redacted] during repossession.Mr. [redacted] made up lies about his payments, the
state inspection, and him not driving the vehicle. He also stated to me and
other witnesses that he was showed a customer bank account number(for what
purpose??), but this was clearly an attempt to blackmail us about making his
payment and abiding by his signed contract, which in fact are misstatements
because we do not collect or process automatic debit payments from customers
bank accounts and no such records kept by us. He also made a false complaint
pretaining to the inspection that there was nothing wrong with the vehicle when
in fact the inspection station failed it and rechecked it post reposession and
the problem still exists (proof attached from inspection station that problem was
not corrected) even though the truck has a good inspection sticker on the
winshield that he obtained. Mr. [redacted] also stated that we lied about the
inspection and that nothing was wrong but he paid $128 for a remote control and
only $40 to inspect the vehicle per his April 6th phone call (State Inspection
only cost $16 in Richmond if that vehicle truly doesnt have issues why was $40
paid for an inspection by Mr. [redacted]?)Mr. [redacted] stated that he was previously approved
for a newer more expensive [redacted], so he is more than welcome to obtain a
loan from his lender of choice to payoff the balance and repossession fee and
pick up the vehicle. I do good and fair business with all of my customers and
try to help as much as possible but I cannot continue to do business with
someone who does not respect his contract terms, drives the vehicle for many
miles with an illegal inspection and invalid registration, risking collateral
impound, towing, and storage fees and tries to defame and blackmail my company
and I with false accusations to avoid fulfilling his obligations and drive the
vehicle without payment.Sincerely,Fatima J[redacted]

Review: February 17 of this year I purchased a car from Carnation. When I purchased the car, there was a rejection sticker on the car and I was advised that if they fixed it, I would need to pay another $800 to have it pass inspection. I paid, $2500 cash for the vehicle and signed a rejection sticker to take the car to another place and it passed inspection. (Nothing was wrong). I was told that I needed to wait for them to order the registration so, they put the tags from my hummer on the truck.

I called them several times to find out about the registration after DMV advised me to call the dealer board. Finaly on Friday April 1, 2016, They returned my call and asked for the first payment of $395, I advised them I would bring the payment but I needed to have the registration because it had been over 30 days. The owner said, I will call you back. Saturday night April 2, 2016 at 11:34 pm, a tow truck company came to repossess the car. They told me someone reported the car and it had nothign to do with the payment. I had the police department run the vin number and they advised me, this car was registered to someone in another state. That next Monday I went up to the dealership and noticed the truck was in the back of the dealership. I asked them what was going on and they continued to make up all these stories and told me I had to pay them the total amount of the vehicle as well as the tow tuck fee, but as of today I do not know why they car was repossessed. I have asked for a refund, I have also asked for the car, because I did everything I was supposed to do and still have no registration and no car and no money.Desired Settlement: I would like a refund in the amount of the vehicle, I would also like to have the dealers license of this company revoked so that they will not scam another person. I had one other friend that had this same situation happen for a car they paid for cash.

Business

Response:

Dear Revdex.com Representative,Mr. [redacted] filled out an application for a gold

[redacted], it was denied approval from the finance company due to

numerous judgements, collections, and delinquent credit. He then put a deposit

of $300 to hold it for a cash sale of $3990 plus $199 processing fee plus DMV

taxes and fees. He asked for two days to bring in the remaining $3889 and pick

up the vehicle but he could never produce the remainder of the balance. He came

back to the dealership, but never with the funds to complete the transaction

and would state that he is in the process of getting the money.About a week later he saw another 2004 Cadillac

[redacted] blue in color, that had came in recently that was in line for the

mechanic to replace parts that had failed state inspection. Mr. [redacted]

expressed that he cannot come up with the cash for the previous vehicle he

would rather have that one instead with in-house financing. I quoted him with

the an in-house financing deal of $7995 with $3000 down. I also offered Mr.

[redacted] other more affordable inspected vehicles priced cheaper with less down

payment amounts but he declined and insisted on a luxury Cadillac [redacted]. Mr.

[redacted] could not come up with the total down payment and insisted on taking the

vehicle, as is, with a rejection sticker so he can get a discounted price and

down payment (not because we asked for more money as stated by Mr.[redacted] but

because he did not have all the money for down payment for the [redacted]). He

stated his cousin would do the work for him and he will get it inspected. I

also made Mr. [redacted] aware that in the event he purchases a vehicle with a

rejection, we cannot provide him any temporary plates through the dealership

per Dealer Board rules and he agreed and stated he would get it towed to his

cousin's house for the repairs prior to re-inspection and that he could not

drive two vehicles at once. Mr. [redacted] stated that once the vehicle was

inspected that he would come in to pay his DMV taxes and fees to obtain

registration and plates. We then agreed on a sale price of $7595 with a down

payment of $2500, excluding DMV taxes and fees that he is responsible for

paying, maintaining full coverage insurance for the life of the loan and that

he has to bring in the DMV fees in order to process the title work and receive

his registration prior to putting the vehicle on the road. Mr. [redacted] stated he

would come back in once the vehicle is ready and pay the fees. He never came

back in.I called Mr. [redacted] about paying his DMV fees but

did not hear back from him until later about transferring his old plates and

again explained to him that cannot be done unless the taxes, title, and

registration fees are paid and he stated that he has not been driving the truck

and that it has been sitting in his backyard (The truck was reposessed with

2,784 more miles then the purchase date miles) because he has been in the

hospital but he would come in very soon and pay it. DMV also made him aware of

that on or around March 23rd (however, on April 6th, Mr. [redacted] claimed he

previously paid $300 to the DMV for the vehicle we are not sure what was that

for??) . A few days went by but he never came in to pay. I called again to

follow up about the DMV fees and also made him aware of his past due car

payment of $339.53 according to his signed contract and (not $395 as stated by

Mr. [redacted]) and again stated he would come in and pay but again he never showed

up. The only time he bothered to show up was the following Monday, post vehicle

repossession, April 4th. Mr. [redacted] came into the office, called the police and

stated to the officer that he did not have the money to pay for the vehicle.

But he wanted his down payment back. As it pertains to the repossession, we did not

make up any stories, Mr. [redacted] was aware of the fact that he did not make his

payment or pay his DMV taxes and fees to have a valid registration way prior to

April 1, 2016 as stated on the complaint. According to the repossession

company, while the vehicle was being loaded onto the wrecker, someone jumped in

the vehicle with the key and took off with it. It was only after the

repossession company contacted the police, and the Sheriff, the vehicle was

returned and successfully repossessed. They also comfirmed the vehicle had

plates on it at the time that were removed by Mr. [redacted] during repossession.Mr. [redacted] made up lies about his payments, the

state inspection, and him not driving the vehicle. He also stated to me and

other witnesses that he was showed a customer bank account number(for what

purpose??), but this was clearly an attempt to blackmail us about making his

payment and abiding by his signed contract, which in fact are misstatements

because we do not collect or process automatic debit payments from customers

bank accounts and no such records kept by us. He also made a false complaint

pretaining to the inspection that there was nothing wrong with the vehicle when

in fact the inspection station failed it and rechecked it post reposession and

the problem still exists (proof attached from inspection station that problem was

not corrected) even though the truck has a good inspection sticker on the

winshield that he obtained. Mr. [redacted] also stated that we lied about the

inspection and that nothing was wrong but he paid $128 for a remote control and

only $40 to inspect the vehicle per his April 6th phone call (State Inspection

only cost $16 in Richmond if that vehicle truly doesnt have issues why was $40

paid for an inspection by Mr. [redacted]?)Mr. [redacted] stated that he was previously approved

for a newer more expensive [redacted], so he is more than welcome to obtain a

loan from his lender of choice to payoff the balance and repossession fee and

pick up the vehicle. I do good and fair business with all of my customers and

try to help as much as possible but I cannot continue to do business with

someone who does not respect his contract terms, drives the vehicle for many

miles with an illegal inspection and invalid registration, risking collateral

impound, towing, and storage fees and tries to defame and blackmail my company

and I with false accusations to avoid fulfilling his obligations and drive the

vehicle without payment.Sincerely,Fatima J[redacted]

Review: I paid cash for a vehicle 80 days ago, they have yet to produce the documentation that allows the vehicle to have tags, title, registration. I bought the vehicle in "as is" condition with intent to fix it. I've spent in the $4000 range on cosmetic and mechanical work. That's not the issue, the issue is they wont open lines of communication and get the legalities cleared so I can have the car registered. After all the improvements I've made to this vehicle, a refund is out of the question. Exchange for something legal WITH TITLE of equal or greater value. I'm resorting to the Revdex.com because this chapter is said to act as a mediator. Maybe CarNation on Midlothian trnpk, Midlothian va, will respond to them. CarNation said the title would arrive in 3 days, that was 77 days ago.Desired Settlement: of equal or greater value

Business

Response:

Please see our response to Matthew [redacted]’s complaint below:We purchased the [redacted] from [redacted]- a trade in from the Franchise Chevrolet dealership with a salvage history announcement (i.e. previously repaired from an accident in 2008. Registered & driven afterward) not salvage title through a VA auction. It had been fixed and put back on the road many years ago. We did not make any accident repairs. However we did disclose what was disclosed to us from the Chevrolet dealership about the salvage history. The Chevrolet Dealership & the auto auction guarantee a NON SALVAGE title (history only) clear to register at DMV to be mailed to us as soon as possible.Mr. [redacted] purchased the vehicle from us on 5/27/2015. Per the contract, the vehicle was sold with an accident and salvage history disclosure in excellent mechanical running condition, at an adjusted price of half of the book value of $8134 retail. 30 day temporary tags were issued to Mr. [redacted] that same day. After making numerous calls to [redacted] requesting the title, and after weeks of telling us that we would receive it by the end of the week, they told us they were waiting on a lien release from [redacted] Financial Services, the finance company that loaned the previous owner the funds of purchase. Sometime the first week of August, we finally received the title but Virginia DMV would not process, they advised that we reach out to the seller and Maryland DMV for more information since it was a Maryland title. Attached is the original title, it was legally registered and driven in Maryland, financed through [redacted] Financial Services. We went as far as contacting the auction and the GM at the Chevrolet dealership. We made Mr. [redacted] aware of every step that we were taking, we even gave Mr. [redacted] the contact name and number to the GM at Chevrolet so he could contact as well & verify what we were relaying to him if he chose to. Mr. [redacted] personally spoke to the manager at [redacted], who stated that it was a delay on their behalf and apologized and assured both Mr. [redacted] & us that they are working on it. On many of the occasions that we spoke to Mr. [redacted], we advised him that he should return the [redacted] and trade for a comparable vehicle, but he insisted on keeping the [redacted] until [redacted] gets the issue resolved. Toward the end of the process, we let Mr. [redacted] drive our personal vehicle so he would have a means of transportation until the issue was resolved. Attached is the written agreement for the borrowed vehicle. After driving our personal vehicle for two weeks, and attempts to make a trade, both parties agreed that it was best to trade the [redacted] back in for another vehicle. Mr. [redacted] came to the dealership and voluntarily traded the [redacted] for a [redacted] after test driving it. He also received a clean and clear title for the [redacted].Mr. [redacted] stated that he spent $4000 on this vehicle mechanically and cosmetically, we asked Mr. [redacted] to provide proof/receipts however, he was unable to provide. Mr. [redacted] stated that it might not have been that much, so without proof/receipts of the claimed work put into the vehicle, and due to the fact that it was a personal preference to update, by our knowledge, just the wheels (used) and paint. There weren’t any mechanical issues with the vehicle at time of purchase or after that Mr. [redacted] ever mentioned or complained about.We gave Mr. [redacted] the option, that in the event that Chevrolet resolved the title issue, we would trade back, but due to the unknown time frame we could not guarantee it. If the Chevrolet dealership resolves the title issue in a timely matter, we would honor that.We would also like to point out when Mr. [redacted] turned in the vehicle for trade, the DVD/navigation unit and speakers were removed and kept by Mr. [redacted], which were on there at time of purchase. This was and still is a frustrating and disappointing situation for us. At this point we are still communicating with [redacted] to resolve the title issue. We are at a loss with the vehicle until Chevrolet gives us a solution. This is the first time we have ever experienced such a problem, especially coming from a well experienced franchise Chevrolet dealership that has a specialized title department. We have called & followed up tirelessly without any help so far and we are still awaiting a response. We appreciate and value all of our customers allowing us to earn their business and want to make their experience and transaction as smooth and joyful as possible. We understand and share Mr. [redacted]’s frustration about this vehicle especially because it is a vehicle he liked and enjoyed driving. We are doing everything we can to follow up on this vehicle. I am the owner and will personally be taking trips to [redacted] to have a meeting with the General Manager about this unit and solving the title issue. [redacted]6332 Midlothian Tnpk.Richmond, VA 23225804.308.0846

Consumer

Response:

The business sent a response 44 days after the initial complaint was made. 8-17 I filed the complaint 9-28 they finally responded. In the response there were some untruths. Facts are: