Carneiro Auto Body

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I paid dollars for the box as a deposit, as it is stated in the Attached documentI want dollar to be refundedMy account has been closed and there are no pending bill left So dollar bill due is not the right calculationthe total amount paid was dollar, dollars deposit and dollar for month's billthe bill has been paid in advanceSo deducting dollar from the dollar is not right.under any circumstances, I would not accept any refund amount less than dollars In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Concern,Below evidence shows mentioned customer did not paid any security deposit amountCustomer only paid $for box service for the period of year.Service installed on So far returned one box on after completion of year serviceCustomer did not return another box to usRequesting customer's cooperation to return our set top box.Find the installation paper in the attachment [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was contacted by the business and assured that my refund will be processedBut until I see the amount refunded back to my account, this issue is not resolvedI am waiting for them to refund me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Dear Concern,Thank you for your letter of Wednesday, [redacted] June regarding complain ID [redacted] We are very sorry for all inconvenience customer has been going throughBut as per our company policy we are unable to issue security deposit refund check until we receive Total Cable set top box.As we investigated the issue, the tracking number from [redacted] shows the package has been delivered April [redacted] at 7.46Pm to our door that is not true we did not see any package or any person from [redacted] during this timeWe operate our business from am-pm and our local post office is concerned about that because this is registered business place .We face this kind of issue few times a yearAfter this customer E-mail our surveillance team checked all the surveillance camera footage for the given date and time and they did not see any activity during this timeFor customer convenience we are sent the surveillance camera footage for the given time which attached belowMoreover we had communicated to customer through email and requested him to communicate with [redacted] to know the valid point of delivery details to get back our set top box and also assured to issue refund on receiving our set top boxWe understand customer’s frustration of not receiving his security depositLook forward to receive relevant communication details and request customer to cooperate to get back our set top box along with relevant accessories.In this context we seek cooperation of customer to communicate [redacted] and resolve the issue accordinglyFrom our part, as soon as we get our all equipment back from the customer we will issue your deposit check immediatelyFor your any question you can reach us ###-###-#### from 8am to 2am (EST)

We have received relevant response from customer regarding set top box refundNow Problem is resolved

Dear Concern,Thank you for your letter of Wednesday, ** November regarding complain ID ***We are very sorry for all inconvenience customer has been going throughBut as per our company policy we are unable to issue security deposit refund check until we receive Total Cable set top
box.Currently we are unable to issue rest of the Security deposit refund as customer has charged back his full amount (surprisingly) on 07/**/(copy attached)And we had responded charge back issue which raised by customerWe requested to customer to withdraw her charge back to issue her rest of security deposit amount $after deducting his cable service billed amount prior to cancellation (Transaction statement attached).We understand customer’s frustration of not receiving her security depositLook forward to withdraw her charge back request as early as possible to issue relevant portion of security deposit.For your any question you can reach us ###-###-#### from 8am to 2am (EST).Customer information*** ***Service Installation date 05/**/2016Service cancellation date 07/**/2016Security deposit $50Due bill $20Amount to be refunded $30Included documents in the following linkService paperTransaction statementCharge back reporting copy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I paid 50 dollars for the box as a deposit, as it is stated in the Attached document. I want 50 dollar to be refunded. My account has been closed and there are no pending bill left . So 20 dollar bill due is not the right calculation. the total amount paid was 90 dollar, 50 dollars deposit and 40 dollar for 1 month's bill. the bill has been paid in advance. So deducting 20 dollar from the 50 dollar is not right.under any circumstances, I would not accept any refund amount less than 50 dollars.     
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Concern,Below evidence shows mentioned customer did not paid any security deposit amount. Customer only paid $472 for 2 box service for the period of 1 year.Service installed on 05/**/2015. So far returned one box on 08/**/2016 after completion of 1 year service. Customer did not return another...

box to us. Requesting customer's cooperation to return our set top box.Find the installation paper in the attachment.
[redacted]

We have received relevant response from customer regarding set top box refund. Now Problem is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I was contacted by the business and assured that my refund will be processed. But until I see the amount refunded back to my account, this issue is not resolved. I am waiting for them to refund me.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Concern,Thank you for your letter of Wednesday, ** June 2016 regarding complain ID [redacted]. We are very sorry for all inconvenience customer has been going through. But as per our company policy we are unable to issue security deposit refund check until we receive Total Cable set top box.As we...

investigated the issue, the tracking number from [redacted] shows the package has been delivered April [redacted] at 7.46Pm to our door that is not true we did not see any package or any person from [redacted] during this time. We operate our business from 10.00 am-06.00 pm and our local post office is concerned about that because this is registered business place .We face this kind of issue few times a year. After this customer E-mail our surveillance team checked all the surveillance camera footage for the given date and time and they did not see any activity during this time. For customer convenience we are sent the surveillance camera footage for the given time which attached below. Moreover we had communicated to customer through email and requested him to communicate with [redacted] to know the valid point of delivery details to get back our set top box and also assured to issue refund on receiving our set top boxWe understand customer’s frustration of not receiving his security deposit. Look forward to receive relevant communication details and request customer to cooperate to get back our set top box along with relevant accessories.In this context we seek cooperation of customer to communicate [redacted] and resolve the issue accordingly. From our part, as soon as we get our all equipment back from the customer we will issue your deposit check immediately. For your any question you can reach us ###-###-#### from 8am to 2am (EST).

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]