Carney's Coffee Svc

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I am rejecting this response because:
This business has been practicing fraudulent billing for quite some time as this is not the first time we have had this experience with themThey should take responsibility for what they have done and apologizeThey definitely do not deserve the AAA ratingI do not intend to use their service in the future to avoid being stuck with exorbitant chargesThey can send a refund for the excessive billing pertaining to the original complaint, which we already paid
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On May 9, 2017, our business received a letter regarding a complaint ?4%3A investigating the situation in question, we were able to resolve the dispute and believe it wastb the satisfaction of the consumer.As part of Our internal investigation, We noted that the Consumer called our business on May
8, to discuss a past due invoice and dispute excessive chargesAs we do with all calls that come in with concerns or feedback, our client experience team promptly investigated the complaint including the claim of excessive chargesAfter a complete investigation, our accounting team will be crediting the consumer's account with the amount equal to the one hour additional time in questionA representative from our accounting team has reached out to the consumer to notify them of the creditOur sales team has also reached out to the consumer to explain the pricing schedule and our minimums for assignments as well as sent a copy of their current pricing model for future reference.We value our clients and strive to work together to provide the best possible serviceWe Continue to evaluate our processes and procedures to ensure we maintain high levels of customer service and satisfactionWe welcome the opportunity to discuss further with the consumer if requested.Additionally, please note that *** *** is no longer the contact for our businessFor future correspondence please Contact.Frank EJ*** *** *** *** *** *** *** *** *** *** *** *** *** ** ***
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To Whom It May Concern:On May 22, 2017, our business received a letter regarding a complaint *** *** which informed our organization of the rejection of our response to the complainant's original disputeWe reached out to the complainant on May 26, and left a message for the office manager to further discuss the issue and resolutionAnother call was placed on June 1, to solve this disputeAfter discussion, both parties agreed on a resolutionAs part of the resolution, our organization discussed with the complainant the invoice and billing proceduresBoth parties came to an agreement on future processes and procedures to ensure understanding of the pricing and other services available to help with the burden of cost associated with on location assignmentsWe value our clients and Continue to evaluate our processes and procedures to ensure we maintain high levels of Customer service and satisfaction.** ** ***