Revdex.com ID #*** To Whom It May Concern:On 2/15/2016, Ms*** *** brought her GMCTerrain to Nick Chevrolet Incfor service on a complaint that the check engine light was onAfter diagnosis it was found to have a code for a thermostat failureRepairs were completed on
2/15/Service Advisor Cary M*** received a phone call in the morning on 2/18/2016, that her vehicle was not making heatShe was told to bring it right over to have it looked atWhen she arrived we pulled the vehicle in and turned the heater on high and found it to be making excellent heatWhen the customer was approached about her concern, she stated that we needed to put the setting at degreesWhen we set the heater to the degree setting it was blowing a slight warm tempWe then inserted a thermometer in the outlet vent and observed the readingThe setting on the control head matched almost perfect to the outlet reading on the thermometerNo matter what the temperature was set on, high or low settings, there for leading us to believe that the system is operating as designedWe even pulled a Chevrolet Equinox with the same Heate/AC control and showed the customer that is was working just as the newer model vehicleIn her opinion the vehicle made higher heat at a lesser settingThis was warranty repair that was done using genuine GM Parts and we are satisfied that the repairs addressed the problem the vehicle was brought in forWe do not understand why she refuses to turn the setting to a higher temp to satisfy her heat needs.Yours Truly,Louis ** P***Service ManagerNick Chevrolet
ID #*** 4To Whom It May Concern:MsAmber *** brought her Chevrolet Malibu on 2/19/for a concern of run-stop not properly workingA Nick Chevrolet Rental Car was provided at no out of pocket cost to the customerThe attempted repairs that were performed for Ms*** has no
bearing on what we are trying to resolveThe rental car she was provided was a Chevrolet Malibu with 2,milesThe customer took the vehicle with no damageWhen it was returned, it was done after hours.The lot attendants did not get to wash the car until the next day and reported that there was damage to the rear bumperI contacted Ms*** and informed her of the damage found and stated she would need to contact her insurance and report a claimHer insurance company is ***, came in and wrote an estimatePaid for the repairs over $deductable that Ms*** hasWe now have the burden to try to collect the $deductable from Ms***Which she is resisting to payShe stated that I said she hit somethingThat is not entirety correct, as I said that someone could have hit into the car while it was parked.Yours Truly,Louis *P*** Service Manage
Revdex.com ID #*** To Whom It May Concern:On 2/15/2016, Ms*** *** brought her GMCTerrain to Nick Chevrolet Incfor service on a complaint that the check engine light was onAfter diagnosis it was found to have a code for a thermostat failureRepairs were completed on
2/15/Service Advisor Cary M*** received a phone call in the morning on 2/18/2016, that her vehicle was not making heatShe was told to bring it right over to have it looked atWhen she arrived we pulled the vehicle in and turned the heater on high and found it to be making excellent heatWhen the customer was approached about her concern, she stated that we needed to put the setting at degreesWhen we set the heater to the degree setting it was blowing a slight warm tempWe then inserted a thermometer in the outlet vent and observed the readingThe setting on the control head matched almost perfect to the outlet reading on the thermometerNo matter what the temperature was set on, high or low settings, there for leading us to believe that the system is operating as designedWe even pulled a Chevrolet Equinox with the same Heate/AC control and showed the customer that is was working just as the newer model vehicleIn her opinion the vehicle made higher heat at a lesser settingThis was warranty repair that was done using genuine GM Parts and we are satisfied that the repairs addressed the problem the vehicle was brought in forWe do not understand why she refuses to turn the setting to a higher temp to satisfy her heat needs.Yours Truly,Louis ** P***Service ManagerNick Chevrolet
ID #*** 4To Whom It May Concern:MsAmber *** brought her Chevrolet Malibu on 2/19/for a concern of run-stop not properly workingA Nick Chevrolet Rental Car was provided at no out of pocket cost to the customerThe attempted repairs that were performed for Ms*** has no
bearing on what we are trying to resolveThe rental car she was provided was a Chevrolet Malibu with 2,milesThe customer took the vehicle with no damageWhen it was returned, it was done after hours.The lot attendants did not get to wash the car until the next day and reported that there was damage to the rear bumperI contacted Ms*** and informed her of the damage found and stated she would need to contact her insurance and report a claimHer insurance company is ***, came in and wrote an estimatePaid for the repairs over $deductable that Ms*** hasWe now have the burden to try to collect the $deductable from Ms***Which she is resisting to payShe stated that I said she hit somethingThat is not entirety correct, as I said that someone could have hit into the car while it was parked.Yours Truly,Louis *P*** Service Manage