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Carneys Full Service Movers, Inc.

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Reviews Carneys Full Service Movers, Inc.

Carneys Full Service Movers, Inc. Reviews (2)

My husband used this company to move into a home. Then he hired them to move me in with him. Upon them packing and moving my items, a few pieces of furniture got damaged. We did nothing about it because we realize that "stuff" happens. Now my husband and I are moving into a new home and were going to use Carney again because their rates weren't bad and we figured that by mentioning what happened before that they would take extra care in the move. My husband asked the owner of Carneys if he would come give us an estimate and he did. Upon my husband calling them back with an exact move date, they refused to work for us because he said he was "scared" to move our belongings due to what happened before. They should of let us know this immediately so we could hire another moving company. Thankfully we were able to find someone else through a recommendation. This is bad customer service. There needs to be better communication on their part!Product_Or_Service: N/ADesired SettlementI think that Carneys should be advised of the difficult position they put us in by not letting us know they did not want to move us immediately as alot of people are moving during the summer months and moving companies are very busy! I think it's a matter of "common courtesy!"Business Response Contact Name and Title: [redacted] OwnerContact Phone: 775-225-7881Contact Email: [redacted] I apologize for the confusion and I'm glad they found someone to move them. I did give her husband an estimate, but we never confirmed anything. He was going to call if he wanted to use us. During the estimate he did say that some of his wife's belongings were damaged during the last move. I asked why they didn't contact me at that time so I could address it. I forget why he said they didn't. I first estimated his house, then we went to storage where his wife's belongings were. I asked him to show me what was damaged and he didn't know. I believe the stoage was 10 x 15 or 10 x 20. The storage itself was in disarray when her husband showed it to me. Someone had definitley been in there moving stuff around to get boxes or whatever. The furniture itelf was used and rather well worn. Worn or not I know my men wrapped every single piece of that furniture before it was moved and set in that storage. During the estimate he asked me a number of times about purchasing Full Replacement Value Insurance on this stuff for the next move. I said we could but we would have to do an inventory of each piece to point out any damage that was already there. It's very rare that anyone asks for that and it made me wary, but I was willing to do it until I saw the storage. At that time I expressed to him that I was wary of doing the job. I got a call from her husband a couple of weeks later to do the job, that's when I said I would have to pass on it. we were already pretty booked up at the time, and I didn't want to be held responsible for the contents of the storage. I make my living doing moving jobs and hate to pass on any of them, but this one seemed to be getting very complicated. I'm sorry if I didn't make myself clearer during the actual estimate. . I don't think I ever met [redacted], the person making the complaint. I belive I've only dealt with her husband. Thanks for your time, Sincerely, [redacted]

The owner Mr.Carney was very rude and tried to upsell me. 1bdrm apt move for 3men/2hrs...when I only need 2 men.I thought I'd give them a try and contact by telephone and told mr carney what I needed. He wanted to upsell me a 3 man crew at double the rate. Told me because the men would be coming from another job site, I'd have to pay for the 3rd man to do no work.He called back 10min later and was still rude on my telephoneDesired SettlementGet better customer service if they want to stay in business.As a self employed contracter I knw and understand how to take care of my clients. They need to learn.Business Response I remember this customer distinctly. she did ask for a 2 man crew to move her one bedroom apartment. We we're pretty booked up and I told her what our next available opening was. We had a 3 man crew doing a short job on (I believe ) Wednsday the 30th and we could move her right after that. She insisted on a 2 man crew and this was my response; we very rarely send out 2 men unless it's just a couple of pieces or a studio apt. As for the pricing and trying to double it, that is not true. I carefully explained to her it is a 3 hour minimum for 2 men at 88:00 an hour, which is 264.00. It would be a 2 hour minimum for 3 men at 128.00 an hour, which is 256.00. At that point she got very loud and insisted I was trying to take advantage of her and that she was the customer and I was to do what she said, then she hung up. I waited a few minutes and called her back to try and resolve it and see if I could make it work for her. When she answered the phone I indentified myself and asker her if I could have a minute explain how the pricing worked, and all she did did was scream into the phone bait and switch, bait and switch, at that point I hung the phone up. I have to say she upset myself and this office for the rest of that day. I do my best to be kind, respestful and professional. I think I have done a good job up to this point. Thanks, [redacted] - [redacted]s Full Service Movers. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)That is absolutely not how his conversation went.

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Description: Movers

Address: 1749 Victorian Ave Apt A, Sparks, Nevada, United States, 89431-7065

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