I am in receipt of the letter you sent to the Better Business based on your displeasure from our Robbinsville ShowroomI am truly sorry for the inconvenience we have caused you with your pump not being looked at or repaired in a timely fashion when dropped off in our Robbinsville showroomWe are usually very respectful of these issues as they arise during the course of the pool seasonThere is no excuse here for us not being able to address your pool pump in a timely fashion as it was intendedWe should have at least made you aware that we may have been backed up as we get dozens of pumps a week to work onThat is not an excuse, just the factsWe understand the season is short and time is of essence for repair such as yoursPlease accept my apology on the store’s behalfIf you should decide to visit our showroom again as thousands of our customers do based on their experience, please advise so we can sit down and discuss face to face to gain your respect and business once again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10707631, and find that this resolution is satisfactory to me
Regards,
*** ***
I am in receipt of the letter you sent to the Better Business based on your displeasure from our Robbinsville Showroom. I am truly sorry for the inconvenience we have caused you with your pump not being looked at or repaired in a timely fashion when dropped off in our Robbinsville
showroomWe are usually very respectful of these issues as they arise during the course of the pool season. There is no excuse here for us not being able to address your pool pump in a timely fashion as it was intendedWe should have at least made you aware that we may have been backed up as we get dozens of pumps a week to work onThat is not an excuse, just the facts. We understand the season is short and time is of essence for repair such as yoursPlease accept my apology on the store’s behalfIf you should decide to visit our showroom again as thousands of our customers do based on their experience, please advise so we can sit down and discuss face to face to gain your respect and business once again
I am in receipt of the letter you sent to the Better Business based on your displeasure from our Robbinsville ShowroomI am truly sorry for the inconvenience we have caused you with your pump not being looked at or repaired in a timely fashion when dropped off in our Robbinsville showroomWe are usually very respectful of these issues as they arise during the course of the pool seasonThere is no excuse here for us not being able to address your pool pump in a timely fashion as it was intendedWe should have at least made you aware that we may have been backed up as we get dozens of pumps a week to work onThat is not an excuse, just the factsWe understand the season is short and time is of essence for repair such as yoursPlease accept my apology on the store’s behalfIf you should decide to visit our showroom again as thousands of our customers do based on their experience, please advise so we can sit down and discuss face to face to gain your respect and business once again
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10707631, and find that this resolution is satisfactory to me
Regards,
*** ***
I am in receipt of the letter you sent to the Better Business based on your displeasure from our Robbinsville Showroom. I am truly sorry for the inconvenience we have caused you with your pump not being looked at or repaired in a timely fashion when dropped off in our Robbinsville
showroomWe are usually very respectful of these issues as they arise during the course of the pool season. There is no excuse here for us not being able to address your pool pump in a timely fashion as it was intendedWe should have at least made you aware that we may have been backed up as we get dozens of pumps a week to work onThat is not an excuse, just the facts. We understand the season is short and time is of essence for repair such as yoursPlease accept my apology on the store’s behalfIf you should decide to visit our showroom again as thousands of our customers do based on their experience, please advise so we can sit down and discuss face to face to gain your respect and business once again