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Carola Salinas Agency

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Carola Salinas Agency Reviews (2)

This letter is in response to a distorted and unsubstantiated complaint placed against me, Carola Salinas, and my [redacted] insurance agency[redacted] and [redacted] , hereafter referred to as "the clients, took out an auto insurance policy on April 25" The policy at the time it was issued included the Drive Safe & Save (DSS) discount we offerThis discount, as was made known to the clients from the start, is contingent on installing a system linked to their mobile devices in the vehicles, The clients did not follow through on this process, and as a result the discount that was originally submitted was removed by [redacted] underwritingThe clients, at a later time, indicated their phones were incompatible with the system such that they could not connect and thereby benefit from the discountAgain, it was [redacted] ***'s central company that then adjusted the rates accordingly since the clients failed to meet the necessary conditions for this discount.From there, please refer to the numerous communications we attempted in trying to help the clients address the price increase from losing this discountAmong the additional discounts we extended wcre the Good Student Discount (CSD) and Steer Clear Discount (SCI)) for both their daughters who were classified as youthful drivers.Moreover, the clients neglected to set up a regular recurring payment plan with [redacted] ***They essentially took it upon themselves to determine the method and amounts they would pay at their own leisurePer [redacted] company protocol, we offer three payment options on auto policies: 1) paying the 6-month premium in full, 2) setting up direct automatic paymentsWith a credit card or bank account; and 3) a non-Occurring monthly plan without a financial account on file that requires a one month deposit along with the first month's premium)These payment methods Arc designed to prevent an accidental lapse in coverage when policyholders faii to make payments on timeThe clients refused to abide by any of these options, instead making frequent changes and irregular payments without consideration for the actual amounts dueAs a result of our efforts to accommodate their billing complications [redacted] ***'s central company - not myself nor hy agency - issued Statements with differing amounts, causing further confusion for the clients which they proceeded to blame on 1)ne and my team.Once again, I urge any reviewers to examine the many instances where we reached out to the clients and offered extensive explanations for the discrepant amounts, just as we communicated with the central office to advocate on the client's behalfAt times, they expressed some degree of understanding with respect to the changes reflected in the amount due throughout the term of the policyNevertheless, they continued to contest the pricing as it was not to their liking.The clients now owe that money to [redacted] ***, not to me personally or to fly agency, and therefore there is nothing I can do to honor the price they have arbitrarily decided to payThat amount is premium due for coverage they've already had in place reflective of the irresponsible changes they made against our advice and guidanceIf payment is not received by [redacted] before October 22", 2017, the policy is set to be cancelled.I am deeply troubled by this unjustified complaint against tie and my officeIt is not a dignified practice for any client to take advantage of a business, trying to leverage lower prices based on an incomplete account of the facts by brandishing the authority of the Revdex.comThis, to me, is a Woefully opportunistic gesture on the part of MrManapsal, and I hope that this frivolous accusation will not result in a mark against me of my business permanent record.Very Respectfully,Carola SalinasAgent

This letter is in response to a distorted and unsubstantiated complaint placed against me, Carola Salinas, and my [redacted] insurance agency.[redacted] and [redacted], hereafter referred to as "the clients, took out an auto insurance policy on April 25" 2017. The policy at...

the time it was issued included the Drive Safe & Save (DSS) discount we offer. This discount, as was made known to the clients from the start, is contingent on installing a system linked to their mobile devices in the vehicles, The clients did not follow through on this process, and as a result the discount that was originally submitted was removed by [redacted] underwriting. The clients, at a later time, indicated their phones were incompatible with the system such that they could not connect and thereby benefit from the discount. Again, it was [redacted]'s central company that then adjusted the rates accordingly since the clients failed to meet the necessary conditions for this discount.From there, please refer to the numerous communications we attempted in trying to help the clients address the price increase from losing this discount. Among the additional discounts we extended wcre the Good Student Discount (CSD) and Steer Clear Discount (SCI)) for both their daughters who were classified as youthful drivers.Moreover, the clients neglected to set up a regular recurring payment plan with [redacted]. They essentially took it upon themselves to determine the method and amounts they would pay at their own leisure. Per [redacted] company protocol, we offer three payment options on auto policies: 1) paying the 6-month premium in full, 2) setting up direct automatic payments. With a credit card or bank account; and 3) a non-Occurring monthly plan without a financial account on file that requires a one month deposit along with the first month's premium). These payment methods Arc designed to prevent an accidental lapse in coverage when policyholders faii to make payments on time. The clients refused to abide by any of these options, instead making frequent changes and irregular payments without consideration for the actual amounts due. As a result of our efforts to accommodate their billing complications. [redacted]'s central company - not myself nor hy agency - issued Statements with differing amounts, causing further confusion for the clients which they proceeded to blame on 1)ne and my team.Once again, I urge any reviewers to examine the many instances where we reached out to the clients and offered extensive explanations for the discrepant amounts, just as we communicated with the central office to advocate on the client's behalf. At times, they expressed some degree of  understanding with respect to the changes reflected in the amount due throughout the term of the policy. Nevertheless, they continued to contest the pricing as it was not to their liking.The clients now owe that money to [redacted], not to me personally or to fly agency, and therefore there is nothing I can do to honor the price they have arbitrarily decided to pay. That amount is premium due for coverage they've already had in place reflective of the irresponsible changes they made against our advice and guidance. If payment is not received by [redacted] before October 22", 2017, the policy is set to be cancelled.I am deeply troubled by this unjustified complaint against tie and my office. It is not a dignified practice for any client to take advantage of a business, trying to leverage lower prices based on an incomplete account of the facts by brandishing the authority of the Revdex.com. This, to me, is a Woefully opportunistic gesture on the part of Mr. Manapsal, and I hope that this frivolous accusation will not result in a mark against me of my business permanent record.Very Respectfully,Carola Salinas. Agent

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Address: 7915 Lake Manassas Dr. Suite 202, Gainesville, Virginia, United States, 20155

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