Carolina Air Heating & Cooling, Inc

Through American Home Sheild, Carolina Air Heating and Cooling is the company that was contracted to repair my air conditioning unit. They were initiall called out because every time the units drain pan fills up, the air conditioner automatically shuts off. I didn't understand why, therefore, I put in a service request with AHS. The first technician came out and only cleaned out the drain line which fixed the issue for less than a week. After the first repair, I called Carolina Air and spoke with [redacted] to follow up because I was not the person home with the first repair. She confirmed that the technician cleaned the drain line and got water out drain pan. I stated to [redacted] that that seemed to be a quick fix to the problem. So I asked what if it happens again, [redacted] stated that this normal, but if the same problem happened within days then something else could be wrong. I asked [redacted] what do I do then. [redacted] stated that I would contact them back. Unfortunately within days the system began to shut off again from the automatic floating switch because the drain pan was gain filling up with water. It is my understanding that this is to prevent flooding. When I called Carolina Air, this time I spoke with [redacted] who had the nastiest attitude and told me that I had to complete the service request through Amercican Home Shield before they could come out. I asked [redacted] would I have to pay another service fee. In [redacted]'s very rude voice, she shared that was up to AHS. I thank for her time, but told her that I did not like her attitude. When I called back after speaking with AHS and getting the service request, I again speak with [redacted] trying to see when we could get someone scheduled to come out because again we were sleeping and living in a home that was 90 degrees on th inside. While still talking [redacted] hangs up the phone in my face. So I called and [redacted] answers the company phone when I explained to her that I was still asking questions when [redacted] hangs up the phone, [redacted] brushes me off as though that was never mentioned. Now it's Monday, August 1, 2016, and the second technician[redacted] comes out. He replaces the outside concealer that he stated had gone bad, he also drains the water out if the drain pan, he then cuts the tubing to th secondary water supply line and places a cap,on that line. I asked [redacted] what would happen to the water that was going into the secondary line,[redacted] stated that it should filter through the primary line now. That repair the air, this was around 8:17am approximately when[redacted] arrived at the home. He had completed the job within an hour. When I asked[redacted] why didn't the first technician change out the concealer,[redacted] shared that the concealer was probably just week at that point and had not gone put. Prior to this,[redacted] was at the home, but no one called to advise that he was on his way. When I called the office I was advised by [redacted] very rudely that they do not have to call th customer because they are using their personal cell phones, while I am still talking she hangs up the phone. I call back speak with [redacted] advice what's going on and that I was at work, but would be enrolled home becaus I wanted to see the work completed this second time. [redacted] stated that age would call the technician and advise him that I wanted a call, but it was up to that technician. I did advise [redacted] that I do not like their attitudes and how they speak with customers. [redacted] did call and I advised him that I was on my way home. [redacted] sat outside until I made it to my home. Now moving to,Tuesday, August 2, 2016, it's 6pm and I am home from work and noticed when I go upstairs that my sons bathroom is flooded with water and water is pouring out of the air vent and the fan vent in th ceiling. I immediately turn off the AC unit, call AHS to see how we could have this fixed. However, because it was after hours and though Carolina Airbhad 24/7 emergency service, it was the next business day when I spoke to [redacted] which was Wednesday, August 3, 2016 at 9:17am. I advised her of the problem and that uest was made at 7:10pm the evening prior, but had been cancelled by AGS, therefore, I would need to call them back to get another service request. I did that called Carolina Air to follow up and wanted to know when a technician could be out. Very rudely [redacted] stated that she needed to speak with someone else. I advised [redacted] that I would like to have the owner [redacted] give me a call and I would be speaking to 5On Your Side News, if they do not fix my air and flooded ceiling in my bathroom. I told [redacted] how rude they were including her, thanked her for her time and hung up the phone. It's 11:49am and I still have not heard from anyone from Carolina Air confirming whether or not someone was coming out to the home today. I called and [redacted] answers the phone, once I introduced myself, she immediately places me on hold, comes back and says a technician would be

These people were sent to my house through American Home Shield. The tech Brian arrived and was immediately rude to my wife . Then was rude to me when I tried to explain a few things to him over the phone . He then blatantly lied on his report to the warranty company . Now the American home shield will not cover my unit . To make matters worse I got back into town today and thought let me call Carolina air and talk to someone about what had happened . I was first talking to a very nice lady who I explained the whole situation to . She told me that she would have to transfer me to the dispatcher for the Raleigh area . This woman didn't even bother to say hello . Her first words were you need to call America home shield. When I tried to explain that it was because of the blatant lie their tech had sent to AHS that I was calling them she replied " my service technicians don't lie you can take that stuff elsewhere " and hung up on me . I've been in the business world a long time and never talked to some one as unprofessional as this lady!!! STAY AWAY FROM THIS COMPANY AT ALL COST !!!!!

we had technician. [redacted] from Carolina air today. He was very professional and knowledgeable. we are very happy and satisfied for his service.
we bought service contract at his recommendation. [redacted]

Through American Home Sheild, Carolina Air Heating and Cooling is the company that was contracted to repair my air conditioning unit. They were initiall called out because every time the units drain pan fills up, the air conditioner automatically shuts off. I didn't understand why, therefore, I put in a service request with AHS. The first technician came out and only cleaned out the drain line which fixed the issue for less than a week. After the first repair, I called Carolina Air and spoke with [redacted] to follow up because I was not the person home with the first repair. She confirmed that the technician cleaned the drain line and got water out drain pan. I stated to [redacted] that that seemed to be a quick fix to the problem. So I asked what if it happens again, [redacted] stated that this normal, but if the same problem happened within days then something else could be wrong. I asked [redacted] what do I do then. [redacted] stated that I would contact them back. Unfortunately within days the system began to shut off again from the automatic floating switch because the drain pan was gain filling up with water. It is my understanding that this is to prevent flooding. When I called Carolina Air, this time I spoke with [redacted] who had the nastiest attitude and told me that I had to complete the service request through Amercican Home Shield before they could come out. I asked [redacted] would I have to pay another service fee. In [redacted]'s very rude voice, she shared that was up to AHS. I thank for her time, but told her that I did not like her attitude. When I called back after speaking with AHS and getting the service request, I again speak with [redacted] trying to see when we could get someone scheduled to come out because again we were sleeping and living in a home that was 90 degrees on th inside. While still talking [redacted] hangs up the phone in my face. So I called and [redacted] answers the company phone when I explained to her that I was still asking questions when [redacted] hangs up the phone, [redacted] brushes me off as though that was never mentioned. Now it's Monday, August 1, 2016, and the second technician[redacted] comes out. He replaces the outside concealer that he stated had gone bad, he also drains the water out if the drain pan, he then cuts the tubing to th secondary water supply line and places a cap,on that line. I asked [redacted] what would happen to the water that was going into the secondary line,[redacted] stated that it should filter through the primary line now. That repair the air, this was around 8:17am approximately when[redacted] arrived at the home. He had completed the job within an hour. When I asked[redacted] why didn't the first technician change out the concealer,[redacted] shared that the concealer was probably just week at that point and had not gone put. Prior to this,[redacted] was at the home, but no one called to advise that he was on his way. When I called the office I was advised by [redacted] very rudely that they do not have to call th customer because they are using their personal cell phones, while I am still talking she hangs up the phone. I call back speak with [redacted] advice what's going on and that I was at work, but would be enrolled home becaus I wanted to see the work completed this second time. [redacted] stated that age would call the technician and advise him that I wanted a call, but it was up to that technician. I did advise [redacted] that I do not like their attitudes and how they speak with customers. [redacted] did call and I advised him that I was on my way home. [redacted] sat outside until I made it to my home. Now moving to,Tuesday, August 2, 2016, it's 6pm and I am home from work and noticed when I go upstairs that my sons bathroom is flooded with water and water is pouring out of the air vent and the fan vent in th ceiling. I immediately turn off the AC unit, call AHS to see how we could have this fixed. However, because it was after hours and though Carolina Airbhad 24/7 emergency service, it was the next business day when I spoke to [redacted] which was Wednesday, August 3, 2016 at 9:17am. I advised her of the problem and that uest was made at 7:10pm the evening prior, but had been cancelled by AGS, therefore, I would need to call them back to get another service request. I did that called Carolina Air to follow up and wanted to know when a technician could be out. Very rudely [redacted] stated that she needed to speak with someone else. I advised [redacted] that I would like to have the owner [redacted] give me a call and I would be speaking to 5On Your Side News, if they do not fix my air and flooded ceiling in my bathroom. I told [redacted] how rude they were including her, thanked her for her time and hung up the phone. It's 11:49am and I still have not heard from anyone from Carolina Air confirming whether or not someone was coming out to the home today. I called and [redacted] answers the phone, once I introduced myself, she immediately places me on hold, comes back and says a technician would be","neg-1

Carolina Air tried to bill for bogus services not included under home warranty and when disputed, they left and now the AC is not working. I was referred to Carolina Air through my home warranty company. It was time for a systems check up and Carolina Air was called to perform the task. My heat and air were in perfect working condition. On March 30th Carolina Air informed me that the heat exchange was cracked and my unit was no longer safe to operate. At that time, they disconnected the heat. They came back under a service call to diagnose the problem which they had already diagnosed on the first visit. That was another $75. In June I received a phone call stating that my new heating unit was in and ready to be installed. I was informed that my cost would be approximately $960. I requested a copy of the "uncovered charges" and it was faxed to me on notebook paper. I called back and asked that the information be typed on letterhead for legibility and because that is what's professional. On June 18 I called the home warranty company and went over the anticipated out-of-pocket costs. At that time I informed them that I would not be purchasing the carbon monoxide detector $145 nor would I be purchasing two thermostats for $350. I live in a split level home, and there is a common monoxide detector on each floor. It was there when they came on March 30th and has been there for some years. Carolina Air also wanted to charge $350 for two thermostats. One thermostat was for inside while the other was for under the house? I also inform them that it seemed that this company was trying to pile on extra charges in addition to what they would be paid for the new unit installation. I informed them that I would not be paying for something for which I did not need. The kicker was a $255 charge for load calculation. When I spoke with a representative from Carolina Air, I explained that my unit had already been ordered and the load calculation performed during the first or subsequent visit and that I would not be paying for a service that was not being performed and that charge was like the others unethical and fraudant. I also explained that I felt like they were just trying to rip me off with all of these bogus charges. After all was said and done, the $960 charge was reduced to $460. The technician who seemed very nice, went back under the house and then left. I noticed it was getting warmer and warmer in the house and now suddenly the thermostat is not working (it was working when they arrived) and neither is the air conditioning. Keep in mind there was nothing wrong with the air conditioning or the heat when they came to perform this heat/ac check. The company is shady, they told me I was the only person that disputed these charges and they charge these fees everyday. I originally was told that I would have to call and speak to the owners to get the charge removed. I never spoke with anyone other than the technician from the company and he did not put up much of a fight to remove fraudlent charges.This leads me to believe that it happens to lots of people and they just accept the charges. My father had a heating and air-conditioning business. The difference between my father in this company is that my father was an honest man. I am filing this complaint with the Revdex.com to inform the public that this company has a practice of telling people what they must pay, not providing a copy of the charges (I had to request them about four times) and now my AC is not working at all. This seems really sad but I hope that this information is a blessing to someone who may have otherwise been victim to these unscrupulous charges. Desired SettlementThe settlement I am seeking is to restore my air conditioning and thermostat back to working condition and to inform me of the warranty that goes with this unit. I did not receive any paperwork on the unit that was installed until I requested it.Business Response Carolina Air did indeed perform a maintenance on the home owner's system at the request of her home warranty company under the warranty company's maintenance division. Upon a thorough evaluation, a potential life threatening crack was found in the heat exchanger and the furnace was taken out of service as required by the State of North Carolina. The home owner called in a service/repair request to her home warranty company. Her warranty company instructed us to collect a $75.00 service fee per her contract with them due to the amount of time between the maintenance and home owner request for service. The warranty company was given our diagnosis and chose to provide the home owner with a new system in which the warranty company would order and supply for Carolina Air to install. At that time the warranty company was given a list of the items that were required for installation which the home warranty company does not cover under the home owner's contract with them. The home owner was notified by her warranty company at that time what her potential costs may be. As per N.C. Code, the home owner was informed of mandatory items that must be on site for install or she would have to pay for these items as Carolina Air cannot install a gas furnace without these items, again per N.C. Code (i.e. co2 detectors). She was informed that if any of these items were present, they would be removed from the charges. But, if any items were missing, she would have to have them to be installed per N.C. code. The technician did remove charges for items that were at the home upon arrival as we stated we would. A load calculation was performed but, the fee for the load calculation was removed as the homeowner did not pay for it. There was only one thermostat needed and it was compatible with the new furnace, so she was not charged for the thermostat. The outdoor sensor was not needed either and that was removed from the bill as well. The home owner did get a brand new furnace installed for $460.00. Not a bad deal! The home owner was not charged for any service or item not used. As a matter of fact, she received several services she did not pay for. Carolina Air has an install form signed by the home owner stating "Customer very satisfied with the workmanship and installation" that she signed after install. Therefore, the unit must have been running at that time. Carolina Air works for the home owner's warranty company. The warranty company is responsible for making the home owner aware of these items that the warranty does not cover and that must be paid by the home owner. As for a warranty, the unit was provided by the home owner's warranty company and the company should have the warranty, but Carolina Air has checked into the matter and registered the equipment for the home owner as a courtesy. None of the charges are fraudulent or unscrupulous. Unfortunately, the State of North Carolina requires certain criteria be met on the install of furnaces. These may not have been in place when her father was in business. All of this is documented and signed by the home owner pertaining to the new gas furnace that was provided and installed. The home owner's air conditioning and thermostat are back working and she has been informed of her warranty. This is resolved.

we had technician. [redacted] from Carolina air today. He was very professional and knowledgeable. we are very happy and satisfied for his service.
we bought service contract at his recommendation. [redacted]","pos-1

Outside AC Unit is making a noise like the fan blade is hitting something while turning. I've had issues with this unit before at aleast 5 or 6 times.My wife and I moved into our brand new house in August of 2013. Since then the folks from Carolina Air in Carthage, NC have been out to our house 5 or 6 times to work on our heating and air unit, each time finding something different wrongwrong with it. The company finally replaced our air handling unit because we continued to have issues with it. Now the outside unit is making a noise that sounds like the fan blade is hitting something while turning. I called last week to have it looked at but due to the weather I was told that it would probably be this week before they could get out to look at the unit but they would call me at set up the appointment once they determined what day it would be. I called today and spoke with a young lady who then put me on the phone with some guy who claims they came to my home on Monday of this week and found nothing wrong with the unit. Either the tech is deaf or no one showed up at all. The unit is a [redacted] and is supposed to be a top of the line unit. At least thats what I'm told. My wife and I have had nothing but issues with this unit and I want it fixed. Desired SettlementI either want it fixed or replaced.Business Response Factory issues resolved. Case closed.

Identified the repair needed but came out two additional times and replaced parts but did not make necessary repair that was originally identified.This company was contracted by my warranty company and came out on April 4th and found that the coils were leaking [redacted] that the system had no freon. They notified my warranty company of the needed repairs and stated the could not be to the unit to make the necessary repairs because of a noxious gas pipe situated close to it. The company asked me to have the pipe diverted, and a few days later, I did and notified my warranty company so they could allow them to repair the unit. On April 16th, the company sent out a different technician who was supposed to be making the necessary repairs, [redacted] instead of replacing the coils, they installed a service valve and had me pay them $160 for freon. Because the actual leaks were not fixed, I called the warranty company again, and they set out a third technician on 6/17/14 who replaced the dual capacitor but did not fix the leaks. I paid another $80 to the company for two more pounds of freon, [redacted] I did not know that they had not fixed the leak. My warranty company has sent out another company to repair the problem, but this company knowingly had me pay them for freon that they knew would escape from the system as they had not made the proper repairs.Desired SettlementI would like the money refunded to me that I paid for freon as I'm going to have to pay another company for more freon as the system us completely empty, and my contact only covers $10 per pound, and they charged me for six pounds total at $40 per pound. I paid them $240 out of pocket, plus a $75 service fee.Business Response Carolina Air did perform a diagnostic for the homeowner per the request of the home owner's home warranty company. As the home owner stated, before we could perform any repairs, an access issue had to be resolved. The access issue was resolved and the home owner contacted their home warranty company. Two months later, Carolina Air was contacted and another diagnostic was performed. The capacitor was replaced and two pounds of freon was added. The home owner is correct that she should not have been charged for the freon on the recall trip. The home owner's contract with her warranty company dictates the service fee amount that we collect on their behalf and states that the warranty company only covers $10 per pound of freon, leaving the home owner the balance. Carolina Air has attempted to contact the home owner to discuss the issue and to reimburse her for the service fee and the freon charge. Carolina Air regrets the home owner was inconvenienced in anyway. Consumer Response The company did send me a full refund.

These people were sent to my house through American Home Shield. The tech Brian arrived and was immediately rude to my wife . Then was rude to me when I tried to explain a few things to him over the phone . He then blatantly lied on his report to the warranty company . Now the American home shield will not cover my unit . To make matters worse I got back into town today and thought let me call Carolina air and talk to someone about what had happened . I was first talking to a very nice lady who I explained the whole situation to . She told me that she would have to transfer me to the dispatcher for the Raleigh area . This woman didn't even bother to say hello . Her first words were you need to call America home shield. When I tried to explain that it was because of the blatant lie their tech had sent to AHS that I was calling them she replied " my service technicians don't lie you can take that stuff elsewhere " and hung up on me . I've been in the business world a long time and never talked to some one as unprofessional as this lady!!! STAY AWAY FROM THIS COMPANY AT ALL COST !!!!!","neg-2

We had a very bad experience with this company after it was assigned to us by [redacted] to fix our home cooling system.
The technician who was supposed to do the work on Fridaay Aug 21 was given the day off and no one from the company even phoned us to advise us of our situation. After missing an important meeting on Friday and then sweating out a weekend in an 80-90 degree house, we finally got a Raleigh-based company do the work on Monday, Aug 24, at a cost of $508. I'm certainly not pleased at all with [redacted] but I'm even more upset with the folks at Caroliina Air, although to be honest I did get 2 emails from Carolina Air officials that more or less amounted to apologies.

My A/C outage was reported to my home warranty company early June. A/C is still not fixed. My A/C went out early June just after the loss of my husband about the 6th or the weekend after. I called the warranty company and they called Carolina Heating & Air of Carthage, NC. They came out in about a week and determined the unit was bad and needed to be replaced. The warranty company authorized the replacement of the equipment. Every time I have called they have given me the run around, they say they are waiting on the warranty company, then the parts, then the permit. They always say that they are going to call back and never do. Every time I talk to someone, they have to switch me to someone else because they can't answer the question. I have called several times, and no matter what, I get the run around. I called my home warrant company today 06/27 once again and they called the company and spoke with [redacted] and they said they were waiting on the permits. I asked how long does it take for the permits and she said she doesn't know that all she can do is call and check on the permits and would call me back. Well I had my son-in-law call to see if the permit had been issued and pulled and they said yes. I called carolina and they said that they have been leaving messages and haven't received return calls from the permit dept. So speaking to [redacted], she called the inspections department and said that the permit was just issued yesterday but she does not have a copy and they will fax it over to her. I asked so what is it going to take to get this scheduled since it has been almost a month, in the North Carolina Heat with no A/C. She said that I would have to pay half of the non covered in order to even schedule this. None of this was told to me up front. I had no problem paying this but as far as I knew I just paid when they came out. So I paid half of the 815.00 today and they said they would schedule for Wednesday. Now, this office is the most unorganized office I have ever seen in my life. They have poor customer service skills and lie to their customers. I have complained to my home warranty company and hope that they stop doing service with this horrific company. When I asked to speak to a supervisor, I was asked which one. How many supervisor's do you have in the office. Maybe this is part of the problem, one hand does not know what the other hand is doing and their customers and not priority. I am in mourning over the loss of my husband [redacted] 2014 and I should not have to deal with this. My daughter has witness to all of this. She was on phone calls since she has power of attorney plus she helps me with things since my husband/her dad passed away. I think that due to all of this and all of the problems, I should be getting some type of discount. This is just absurd!Desired SettlementI would like a refund for all the time that I have waited and the stress I have had to go through. I have given them plenty of time to install this but instead just keep getting the run around. I have to pay 815.00 for the overage, but due to my time and me suffering with no air, I deserve something. Haven't I been going through enough?Business Response Carolina Air did arrive at the home owner's home on June 9, 2014, to perform a diagnostic and try to repair her unit. After working on the unit, the technician determined it was leaking freon and needed a new coil as well as the compressor was weak. The home owner said she may be interested in an "upgrade" on her unit. Carolina Air contacted the home owner about the upgrade and she said she needed to "think about it" and she did not want to make a "quick" decision. She did not know how long she was staying in her home. Unfortunately, when a home owner contemplates an "upgrade" the home warranty company will not proceed until she makes a decision. Once the home owner decided to have the unit repaired instead of an upgrade, the process began again. The home owner's warranty company decided to replace her units instead of repairing the units and would be ordering the equipment and shipping it to Carolina Air. During this time Carolina Air had no idea of the items in transit, or approval or brand, as we did not order them, the home warranty company did. We cannot answer questions about equipment we did not order. This frustrates many home owner's who simply should just call the home warranty company who ordered the parts. Once both pieces of equipment arrived, Carolina Air submitted a permit application to the [redacted] County Inspection Department. As per NC code, Carolina Air can not install HVAC equipment without the permit. Once we have the permit in our office, we schedule the install. As the home owner stated, the permit was applied for and issued, but we had not received it yet. Once [redacted] with the [redacted] County Inspections Department confirmed she had issued the permit, we scheduled the install on the next available install date. Carolina Air has an "install" supervisor and a "service" supervisor, so when the home owner called she asked which one as she had already had service and was awaiting an install. The home owner received a $5,400 system for a total of $890.00.Consumer Response I advised the company within a day or two that I was not going to upgrade. Everybody in this company has dropped the ball. I have a home warrant company so I don't have to pay full price. I've called the home warranty company many times and they had their end covered but Carolina Air did not. When they came to do the install, they were here for 12 hours and I still did not have Air. They sent another guy out around 930pm to figure out what the problem was. He didn't have a part on his vehicle so yet again suffering without Air and it was even hotter. When he came back the next day, he was here about two hours before it was fixed. The installers were confused when they came out and almost replaced my Air unit that was working until I had to clarify to them. Is that my job to make sure they know what they are doing and that they are qualified? Just because I paid 890.00 for this unit, I think for all of the hassle, I should be compensated. I will never deal with this company again. I don't recommend them to anyone. They are very unprofessional. They don't seem to understand how to take responsibility for their issues and have no customer service skills at all. Final Business Response Yes, Carolina Air was on site installing the equipment for 12 hours. A complete and thorough install requires time to perform. After the equipment was installed, it was determined that the air handler provided by the home owner's warranty company had a defective electronic sensor. Of course the air handler was new, out of the box, so replacement parts are not typically stocked by techs as it is rare to need them on a new air handler. A service tech was dispatched after hours in an attempt to get the new air handler running until a replacement part arrived. Unfortunately he was unsuccessful and a replacement part was ordered at 9:30 pm. The tech did return first thing the next morning and installed the part.Yes, the installers did ask the homeowner to confirm which unit was being replaced to make sure she understood the scope of the work being performed. This is standard on all multiple unit homes where only one unit is being replaced. Again the home owner received a $5,400 system for a total of $890.00 that she agreed to pay for before the equipment was ordered.

We had a very bad experience with this company after it was assigned to us by [redacted] to fix our home cooling system.
The technician who was supposed to do the work on Fridaay Aug 21 was given the day off and no one from the company even phoned us to advise us of our situation. After missing an important meeting on Friday and then sweating out a weekend in an 80-90 degree house, we finally got a Raleigh-based company do the work on Monday, Aug 24, at a cost of $508. I'm certainly not pleased at all with [redacted] but I'm even more upset with the folks at Caroliina Air, although to be honest I did get 2 emails from Carolina Air officials that more or less amounted to apologies.","neg-3

The technician who was sent to our home for a repair was rude and defensive once the issue failed to be resolved.On 4/20/15 a technician was sent to our home to replace a bad board in our air handler. After working all day and reporting that the issue was indeed fixed, the AC still did not work. As he was leaving my husband began discussing what the problem could be. The technician immediately blamed our thermostat and basically said he doesn't fix those so it's our problem. My husband reminded him that the thermostat was working properly when he was originally called to our home the week prior (4/9/15) and the technician immediately got defensive and angry. Instead of talking through the issue he just yelled and kept interrupting so that a resolution couldn't be found. My husband asked him to leave and to give him the managers number. The technician didn't want to give the number but finally did. My husband called him about 30 minutes later and the manager agreed to have someone come out today (4/21/15) to look at the system again. He was supposed to call back to verify a time and who would be coming, but never did. It is not almost 1 pm and no one has shown up or called. This business is extremely unprofessional and has no plan in place for dealing with customer complaints. Desired SettlementWe are not looking for a settlement other than our AC being fixed. We just think it's important for others to know what kind of individuals they'll be dealing with when they contact this company.Business Response This issue was corrected the same day the complaint was made. Thanks,[redacted]Carolina Air Heating & Cooling, Inc[redacted]Consumer Response The supervisor did arrive later on 4/21/15 (around 4 pm) and indeed fixed our issues. He was polite and knowledgable, but being that his only rep in the state of SC was the original guy...I still would never use this business again.Final Consumer Response

Service has not been provided; they have not given me any communication on what's going on.I was put in touch with Carolina Air for service on my A/C (through [redacted] home Warranty)Technician came out to my place about 5 weeks ago. Our service window was 12-3PM, but he didn't actually arrive until 7:25PM.He ran his diagnostics, had me sign some paperwork, charged me $100, left, and he told me the office would call me the next day to discuss next steps. I didn't hear anything. The next week, I called in and asked what was going on, they said they'd ordered the part are just waiting on delivery rom the manufacturer. Once the part gets in, they'd call me to schedule an appointment.Another three weeks go by, I never hear anything, so I called in for an update. As it turns out, they had lied to me when they said they ordered the part. The technician had mis-written the serial numbers, so they never had actually been able to order the part in the first place. Mistakes happen, no big deal, but they never called me to let me know about this or give me any updates. After a few back-and-forths, we scheduled a time for a technician to come back out and re-record the information.Another week goes by, technician comes back out, gets necessary information, and again, he tells me the office will contact me the next day. Here's the shocker, they didn't contact me.Time goes by again....I called them again today, got placed on hold, was bounced around to three separate people, and at the end of it, I got the same old "we'll call you later" once we have more information.At the crux of it, they keep telling me they will call me back and they never do. They keep telling me they'll fix this, but it's been five weeks and no resolution. Desired SettlementI want them to come fix my A/C. Or if they can't do it, then they are more than welcome to sub it out to another firm.Business Response Talked with homeowner and resolved issues to the point that the homeowner stated he was willing to remove the complaint. However, Revdex.com does not remove complaints. Resolved.Consumer Response Issue resolved. Please close case.