Carolina Beach Lifts

signed contract on oct-16-2014/work completed on nov-19-2014
on nov-24-2014lift very loud,put call into company for service/several calls back to him-no return call.
on fri .on dec-4-2014 company replaced motor and gear box. on dec-8-2014 lift very loud again=put call into company,on dec-12-2014 company found motor shaft bent and replaced. from dec-2014 to april-3-2015 lift very loud= put call into company.n april-9-2015 company replaced rollers on unit/ noise better. on june-12 -2015 circuit breaker tripped-lift not working.on june 16-2015 company replaced motor again.on july-8-2015 hoist cables wrapped around drum.july-14-2015 company replaced cables noise better. on aug-5-2015 loud noises again called company.on aug-7-2015 loud noises again=called company and came to service lift=found bad roller and replaced.on sept-9-2015 lift jumping/sticking called company no call back. on sept-18-2015 company called and would be in next week.on sept-21-2015 company and adjusted brakes.on oct-15-2015 same problem, called company-no return call.on oct-22-2015 company called and will check.nov 2-2015called company no return call.on nov-11-2015 company in made adjustments to brakes.on nov-30-2015 same problem called company,no return call.from dec-3 to dec-11-2015 called company several times=no return calls.on dec-14-2015 co0mpany came and could not find or repair problem.0n jan-29-2016 lift tripped circuit breaker again,called company,removed motor again and gearbox, could be a week.on feb-9-2016 motor replaced=same problem but a new person working on it.company said if this happens again they will replace complete drive unit. on feb-10-2016 same problem unit not working.from that date up to june-27-2016 no return calls.I then called a company that services the same make of lift.repair work cost me almost two thousand dollars. I have the report from that company= the unit was not installed right.I have all that info if neededProduct_Or_Service: ez-liftOrder_Number: n/aAccount_Number: his letter head/compDesired Settlementelevator lift from day one did not work right/he should refund me for that amount. all parts are covered Business Response Carolina Beach Lifts LLC (the company) is a dissolved NC LLC and is no longer operating as a business in NC.The above complaint identifies the fact that the company was indeed responsive to customer complaints. Although not responding in the immediate time frame the customer demanded. All parts and labor (included and exceeding the warranty agreement) were provided at no cost to the customer. Customer violated and subsequently voided the warranty agreement by personally making adjustments and working with competitive contractors who are not authorized to service customer's equipment.Bottom line - the customer has been provided workable solutions, at no cost to him, to any, and all, issues that have arisen with his equipment. He has recently, through a new association with a competitor, grown embittered and lost a sense of reasonableness. We regret the communications and respect with this customer have become derailed.Consumer Response 1-I would like to have the date when Carolina beach lift was dissolved/if possible2-From the time the lift was installeddec-8-2014, I have had many problems. Over the last 15 months nothing has been repaired at all.3-carolina beach lift states that all labor and parts would have been supplied, then why did they not replace all of them over 15 months.4-Please look at my list of all the calls, but I received no service.5-Easy lift elevator/the type that was installedI contacted the company above and spoke to [redacted]He stated that they had many complaints about Carolina beach lift. He came out to the house and looked at the lift.6- I also contacted [redacted]and he stated that he had been doing repair work that Carolina lift had installed and they were not working etc 7-[redacted] have stopped doing work with Carolina beach lift/because of bad work.8-The statement by Carolina beach lift" bottom line" the customer has not been provided any workable solutions to fix the problem.I have in writing ,from the company who repaired the lift all of the problems stemmed from poor installation.9-Iam not an unreasonable man, I am looking for at least a refund on the parts10-My attorney has been advisedPlease advise[redacted]