[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12290127, and find that this resolution is satisfactory to me Thanks very much for the thoughtful and thorough letter from Andrew at Carolina Cabins, explaining their point of view on what had occurred.I really appreciate their communication and responsivenessI now know why this company is rated A+ with the Revdex.com.I would not hesitate to stay with them again in the future.Regards, Bronwyn [redacted]
Hi there.This complaint to the Revdex.com was first notice that the customer was dissatisfied I called the customer but was unable to connect $was refunded and the following email was sent to the customer: you repliedBcc: [email protected] agoHi Bronwyn,When you rent from Carolina Cabin Rentals, you get our very best effort, a robust system of quality control and a team of professionals who care about your stay, and who work hard to that endI just left a message for you at the number you provided as your day time numberI would also appreciate a call back from you to discuss your complaint to the Revdex.comI do wish you had been direct in your communication with us to avoid having to go to the Revdex.comIt is very rare that we get a complaint because our goal is to serve every customer and make right if there is a shortcoming in our serviceIdeally, we make it right by providing excellent service and corrective action when things go wrongIf a customer states dissatisfaction with our solution, we seek to address by moving the reservation to another property to solve the problemIf a move to another property is declined, it is our understanding that you are satisfied with the situationI'm sorry that our efforts did not meet your expectationsFrom our communications with you, it was not clear that we had failed to deliverIssues arise all the timeOur work is to address them promptlyI discussed your complaint with our guest services manager and she recalled that you declined our offer to move your reservation to another propertyFrom my notes, it appears that you were offered fans to make you more comfortable during the HVAC malfunction, and that we had a service provider at the property promptly to address the issueAdditionally, all our properties are required to have a pest control contractWe can't guarantee that there will be no pestsBut we can guarantee that we have taken appropriate action to control pestsI refunded $to your credit cardYour refund should show on your card in 3-business days.I'm confident in our services and in our teamSo if you would be kind enough to try us again, we would so appreciate being able to host your next visit to the NC high country.Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12290127, and find that this resolution is satisfactory to me Thanks very much for the thoughtful and thorough letter from Andrew at Carolina Cabins, explaining their point of view on what had occurred.I really appreciate their communication and responsivenessI now know why this company is rated A+ with the Revdex.com.I would not hesitate to stay with them again in the future.Regards, Bronwyn [redacted]
Hi there.This complaint to the Revdex.com was first notice that the customer was dissatisfied I called the customer but was unable to connect $was refunded and the following email was sent to the customer: you repliedBcc: [email protected] agoHi Bronwyn,When you rent from Carolina Cabin Rentals, you get our very best effort, a robust system of quality control and a team of professionals who care about your stay, and who work hard to that endI just left a message for you at the number you provided as your day time numberI would also appreciate a call back from you to discuss your complaint to the Revdex.comI do wish you had been direct in your communication with us to avoid having to go to the Revdex.comIt is very rare that we get a complaint because our goal is to serve every customer and make right if there is a shortcoming in our serviceIdeally, we make it right by providing excellent service and corrective action when things go wrongIf a customer states dissatisfaction with our solution, we seek to address by moving the reservation to another property to solve the problemIf a move to another property is declined, it is our understanding that you are satisfied with the situationI'm sorry that our efforts did not meet your expectationsFrom our communications with you, it was not clear that we had failed to deliverIssues arise all the timeOur work is to address them promptlyI discussed your complaint with our guest services manager and she recalled that you declined our offer to move your reservation to another propertyFrom my notes, it appears that you were offered fans to make you more comfortable during the HVAC malfunction, and that we had a service provider at the property promptly to address the issueAdditionally, all our properties are required to have a pest control contractWe can't guarantee that there will be no pestsBut we can guarantee that we have taken appropriate action to control pestsI refunded $to your credit cardYour refund should show on your card in 3-business days.I'm confident in our services and in our teamSo if you would be kind enough to try us again, we would so appreciate being able to host your next visit to the NC high country.Thank you