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Carolina Cabinets of Cedar Point

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Carolina Cabinets of Cedar Point Reviews (1)

We purchased cabinets from Carolina Cabinets last summer. The cabinets were produced & installed improperly. They refuse to help in any way. In the summer of 2013 we purchased kitchen cabinets from Carolina Cabinets in our rental home at [redacted]. After installation we began to complain that the doors were improperly glued and pieced together. We contacted Carolina Cabinets, and never had a return call. Our rental management company had to come and literally glue one of the doors onto the frame. We noticed that the doors looked like they were uneven and again contacted Carolina Cabinets, our leasing company and our contractor. Finally our leasing company came to the house and tried to fix them. The house was rented for 6 monts this winter and when we got back in the house two weeks ago, after another inspection realized that one of the large doors had not been glued (3rd one) and as soon as we opened it literally fell out of the frame. The other doors we've asked to have fixed are cut at different lengths (the "frame" part of doors) so if one side is cut at 16" the other side could be 16 1/8" or 16 1/4". The problem other than the glue, is that the frames are cut to different lenghts. I've called twice and spoken with the counter lady. She followed up with an email telling me that it's been to long, they don't "fix" cabinets and gave me the information for someone who would. I called her back asking if I was to pay for it and she said yes. I explained that I thought that was unfair, that yes it has been a year but since the first week I've been asking to have them fixed. Our leasing company has on file 3 seperate times I've called about the cabinets. She said she would call back and never did. I emailed yesterday (6/9) and told them if they didn't respond to my request that I would contact the Revdex.com for beginners. I have pictures of the cabinets and am willing to send them along. Thank you.Desired SettlementI would like for them to fix and adjust the cabinets like they should have done the first time.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]This is the first time this situation was brought to my attention. I would like to meet with the homeowners as soon as possible in order to find out what the situation is and resolve this issue.I, as the owner of Carolina Cabinets of Cedar Point, would like to personally make sure the problems are corrected and that the homeowner is satisfied with the quality work that Carolina Cabinets does. I look forward to hearing from you soon and thank you for your attention to this matter.Sincerely,[redacted]OwnerCarolina Cabinets of Cedar Point

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Description: Home Kitchen Cabinetry Equipment Suppliers

Address: 136 Vfw Rd, Cape Carteret, North Carolina, United States, 28584-8085

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