Carolina Carports, Inc

One of our managers will be at the customer’s property this
Thursday June 18, to clean the concrete.
We will assess the trim of the garage to determine what needs to be done
to remove the sealer from that area. We
will also look at the bottom of the vinyl
framing. Our crews use a broom to apply the sealer to
the driveway. We do not use equipment
that could break the vinyl framing; however, if we determine that damage was
caused by one of our employees, we will take the steps necessary to repair the
damage. We will contact the customer
this Friday, June 19, after the property has been assessed with a
resolution plan for the areas of concern

Hello,My name is *** ***I filed a complaint on Augagainst Americoat #***I agreed to solution from the companyThe company has been out but yet the problem has not been fixed in wholeI would like to reopen casePlease let me know what the next steps are.Thanks*** ***

The customer contacted us on August regarding the new tire marks forming on the drive and was told we would send someone Wednesday, September for a repair. We do apologize for the miscommunication regarding the repair dates. The customer has already been called with the reminder for
service tomorrow

This issue has not been resolvedCompany was not good on their word, made initial contact after the Revdex.com complaint and then never took care of issueThis has been dragged on too long, they have been given many chancesWhat is the next step? Thank you,

I am rejecting this response because: there was no remedy to my complaint A representative came to "repair" on 11/but nothing was done This is the third representative to look at the damage caused by AmeriCoat employees All three have recommended replacing the siding and painting the garage AmeriCoat has failed to contact me or repair my house on the dates they stated I have no faith that they will complete the "repair" since they have not met ANY of their deadlines At this point I suppose we will have to go to court
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me *** came to my residence and replaced the broken garage trim with Americoat paying for the damages
Regards,
*** ***

The customer contacted AmeriCoat and requested an estimate for asphalt paving work on her driveway on 4/19/16. On 5/9/the customer signed a contract to perform an asphalt overlay on her driveway. On 6/3/16, per the terms of the contract that the customer signed, the customer paid 1/
of the total amount of the contract by credit card as a deposit. AmeriCoat paved the driveway on 6/7/16. As part of the service, AmeriCoat did remove the steps from the back deck and left them to be re-attached later that week to give the asphalt time to cool down. When our employee arrived to re-attach the steps, it was discovered that the customer had already had the steps re-attached by another party. Upon discovering this, AmeriCoat offered to credit the customer’s account $100.00. The customer declined the creditOn 6/17/16, the customer contacted AmeriCoat and claimed that her concrete apron and weatherlip were damaged by the crew that overlaid the driveway. AmeriCoat has several “before” pictures of the property that were taken when the driveway was originally estimatedThese pictures show that the areas of concern were already in a state of decay and were not made any worse by AmeriCoat. AmeriCoat agreed to repair a 2” by 2” area on the customer’s apron with vinyl patch as a good gesture if she would pay her bill. She did not agree. The driveway has been visited several times for inspection after each complaint made by the customer. The driveway was installed to government specifications with high quality materials. Per the terms of our contract, AmeriCoat offers a one year warranty for paving work; however, that warranty does not go into effect unless the bill is paid in full. The customer made it clear that she did not intend to pay the remaining portion of the invoice and claims that the job is not complete. AmeriCoat performed the service for which we were contractedAmeriCoat would like the complainant to pay the remaining balance of her bill. When the bill is paid in full, the mechanic’s lien will be removed

The complainant did schedule for our step Premium Crack
Service for July 9, 2015. On July 8,
at 3:PM, an e-mail was sent to the e-mail address provided by the
customer reminding them of their scheduled service date of July 9, weather
permitting. On July 9,
at 3:PM,
an e-mail was sent to the customer informing them that service needed to be
rescheduled due to inclement weather.
The new service date provided was July 16, On July 15, at 2:PM, the following e-mail
was sent to the customer reminding them of their scheduled service date of July
16: AmeriCoat
Asphalt and Concrete would like to remind you that we will be out tomorrow,
Thursday, July 16, 2015, weather permitting to service your driveway. It is not necessary for you to be home for
the service to be performed. If tomorrow
is not a convenient date for you, please call us at ###-###-#######-###-#### to
reschedule.
Due
to material shrinkage, the sealant and crack sealant will not make cracks
disappear or level off with the driveway.
Cracks will re-open in time based on the general quality of the pavement
and its foundation. If your driveway has
severe oil or rust stains, you should consider our optional Premium Primer
Treatment. It is not necessary for you
to be home for the service to be performed.
Also, invisible fences, sprinklers and other underground devices must be
clearly marked before service begins to prevent possible damage. AmeriCoat is not responsible for damage to
such devices.The
customer spoke with a manager on July 16, at 4:pm to inform them of his
dissatisfaction with the work performed.
The customer was scheduled for Monday, August 3, for a supervisor
to assess the quality of the application and perform any repairs
necessary.
AmeriCoat
did notify the customer multiple times of the scheduled service date. The customer is receiving a 10%
discount. No additional discounts will
be provided.
AmeriCoat
does guarantee the quality of our work, and as we informed the customer on July
16, if the application does not meet our standards, a repair service will be
performed.
CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

AmeriCoat does guarantee the quality of our materials and
workmanship. One of our operations
managers will assess the driveway on Monday and thoroughly inspect the areas of
concern. We will contact the customer on
Tuesday with the results of the inspection.
If
there are any issues with the materials or workmanship, we will
inform the customer of the resolution plan and schedule a repair

Americoat called me to tell me a manager visited my property They never called me prior to the manager's visit, nor did they ever return my call to find out what the manager found out I never received pictures to prove they were on the grounds They did tell me I paid for the services I received so I paid their invoice to close out my involvement with them This complaint was never resolved The company did nothing as far as I can tell

I am rejecting this response because: The information provided was not correctI informed them on july that the email they had been using was Incorrect and they did not ask for a new one..and the supervisor, ***, informed me a supervisor would be out the folliwing dayOn july 17, again no one cameA phone call was made that afternoon and I was informed an appountment had been made for August I offered my correct email at that timeI had never been informed that all contact would be done through email prior to that conversationIn years past..phone contact had been made to inform me of changesThe work provided by the cimpany was inferiorSealant had been applied over numorous sticks and leavesI have never seen such a poor jobI do not believe they advertize sealing leaves and sticks to your drivewayAlso cracks were not sealed and is evident by dirt in those cracks even after sealant was to have been applied
Regards,
*** ***

They have called me twice and I return both phone callsI have left my phone number each time I have replied.They know my phone number and know that I am still not satisfied with their response yet they do not make an effort to contact me. You can close this complaint is I am done with this company.
Regards,
*** ***

I received my check yesterday

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I accepted this companies reponse that they were going to clean my fenceBut like they always do no one showed upThey were supposed to come on 1/18/2017,no show, the next day it rainedOn 1/it rained, on 1/20/it was nice,no showThis is 1/no show it is a nice day,degreesI am so disappointed with this company,even when I report them to the Revdex.com they still don't show upI do not want anything more from them but I want people to know that they are an awful companyDo not use them!!
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

We had left a message for the complainant regarding the scheduling of the service and have since been in contact with the complainant. The complainant stated that he does not want us to perform any cleaning at his property. A check for $was sent to the complainant to cover the cleaning costs for his property

AmeriCoat will clean the fence on Wednesday, January 18, weather permitting. Currently, that is the earliest day that has temperatures above freezing without precipitation in the forecast. Should the weather forecast change, AmeriCoat will be out on the next available business day with
the same weather parameters

AmeriCoat will be happy to repaint the customer’s wood
garage trim, foundation blocks that have sealer splatter and the garage
door. We ask that the customer provide
us with the color they wish these items to be painted. We will then call the customer to schedule a
time for this
service to be performed

On February 27, 2015, the customer contacted AmeriCoat and
scheduled a one coat sealcoating service for his driveway. On May 6, 2015, the customer again contacted
our company requesting an estimate for an asphalt patch on a section of the
driveway containing a trench
drain. Our
sales manager assessed the property on May 8, 2015. On May 11, 2015, an estimate was mailed to
the customer and our sales manager spoke with the customer informing him that
the estimate was mailed
On June 15, 2015, our sales manager spoke with the customer
to discuss the estimate. It was
explained to the customer that the existing drain would be reused. The customer postponed his sealcoating
service and confirmed service for an asphalt patch on the driveway. The patch was scheduled for July 21,
On July 21, 2015, the patch was installed using the existing
drain as previously discussed and approved by the customer. After the service was completed, the customer
called the sales manager to discuss the drain.
The sales manager informed the customer that the service was bid using
the existing drain. He told the customer
that we can replace the drain with a new one; however, there would be an
additional cost. The sales manager was
at the customer’s property on July 28, and prepared an estimate for replacement
of the drain. The estimate was then
mailed to the customer
The asphalt patch requested by the customer was performed to
a very high standard. Replacement of the
drain was not included in the service requested and agreed upon by the
customer. An estimate to replace the
drain was provided; however, the customer opted not to proceed with that service. AmeriCoat has fulfilled its obligation to the
customer. No refund will be provided

AmeriCoat will be out tomorrow to powerwash the sealer from the concrete. We will follow up with the customer after the repair is performed to ensure their satisfaction