Carolina Chair, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Poor business practiceCo should give 1-days when customer may cancel itemItem never was delivered to me, or even taken off the truckCoshould have taken this into considerationExtreme penalties drive business awayThis was an unfair burden on me. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This order was refunded on July ** when we discovered this item was on back order and we could not produce it before she needed it. The number she states she dialed ###-###-#### is not ours and we do not know where she got it. Our communication was satisfactory so this complaint is unfounded.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The $225.59 wasn't refunded until 8-**-14 after I got [redacted] involved by filing a dispute with them.  There was no communication from the company regarding a refund after the initial promise on by All Time Medical on 7-**-14 that the refund would be on my [redacted] Card within 24 hrs.  That didn't happen as promised.  
[redacted] is the one who refunded my money.  The All Time Medical phone number that I said I received a call from is correct.  It was stored on my cell phone, and when I tried to call them back - it said it the number was not in service.  I am satisfied that I finally got the refund.  Thank you for your help also, as I feel it helped in the process.  I won't order any more products from All Time Medical. 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer wanted to cancel because insurance company came through with one for her. It had already shipped. Shipping fees were paid. The manufacturer does charge shipping and restocking. If the item is returned we do not get the shipping back we never charged for so we do take it off. If we didn't...

for every item cancelled we would be out money and then out of business.

The business has responded, please read below.
Again we would like to say the phone number was not ours and if she tries to call it that will be enough proof. About the time of the return. The refund was done within 24 hours back to the card. We have no control on [redacted] and when they process it. 
Jul **, 2014 10:50:08 AM
Refunded amount of $225.59 online. Transaction ID: "[redacted]". 
The above is the transaction ID of the refund and dated and timed