Carolina Couture, LLC

Ordered bridesmaid dresses in mid Octfor April weddingOrder not made until Nov 14th according to ownerGiven multiple dates and still no dress Ordered bridesmaid dresses, first girls and flower girl in late Sept2nd two girls mid OctDresses were not officially ordered on the 2nd group until Nov per the owner.I was promised by the owner that the dresses would be here in plenty of time or I would not have ordered themStarted calling in Jan for an arrival date due to the dresses would need to be alteredFirst told Jan 30thThat day came and wentHave called multiple times and always given a date that never arrivesWent to the shop in early Feb and was told the flower girl dress had arrived only and the hold up was probably the Chinese New YearWas given another dateOne of the bridesmaids received a call stating the dresses were inof the dresses were in, but not the other nor the sash for the flower girl dressWent to pick up these dresses and still given m

Customer Service
Received Several Calls from this particular bridal company after ordering a bridesmaid dressstating that I would have to pay a late ordering charge in order to get this dressorder was place on 3/11/with Carolina Couture event is not until 06/11/Was told on day of order by * *** that no one else's dress had been ordered yet and it would be no problemReceived a call from an employee whom stated that her name was *** in April stating that there was a rush fee but due to it not being our fault the fee would be waivedPer *** the order was over looked and was not ordered until mid AprilReceived calls the past two days from an employee named *** Stating that she was the owner and the one who places the orders and stated the dress was not ordered on time by me and we would still have a feeCalled *** to see the problem at this point, had a long discussion with her about it being her fault and she could half the rush fee even though it wa

Ordered bridesmaid dresses in mid Octfor April weddingOrder not made until Nov 14th according to ownerGiven multiple dates and still no dress
Ordered bridesmaid dresses, first girls and flower girl in late Sept2nd two girls mid OctDresses were not officially ordered on the 2nd group until Nov per the owner.I was promised by the owner that the dresses would be here in plenty of time or I would not have ordered themStarted calling in Jan for an arrival date due to the dresses would need to be alteredFirst told Jan 30thThat day came and wentHave called multiple times and always given a date that never arrivesWent to the shop in early Feb and was told the flower girl dress had arrived only and the hold up was probably the Chinese New YearWas given another dateOne of the bridesmaids received a call stating the dresses were inof the dresses were in, but not the other nor the sash for the flower girl dressWent to pick up these dresses and still given m

Damaged goods
Merchant allowed unauthorized work to be done on product by their unqualified employeeMerchant than had certified seamstress fix problems and still wanted full price for a previously damaged itemMerchant would not give refund or store credit for damage that was caused by their store