*** County School is fairly large public school district with schools and multiple central office locations Carolina Digitals lead in moving the districts over users from an analog phone system to VoIP phone system in my opinion a smooth transition
A deployment this size is massive to say the least A managing nightmare with many summer schedules to navigate Custodian floor schedules, new construction and access availability schedules, and then the network maintenance schedules Deployment of phones and the connectivity/training of VoIP phone system was a two company project and not without bumps along the way Carolina Digital worked to resolve each issue in a timely manner The Carolina Digital team availability throughout the project was spot on The president of the company is very hands on and it reflects throughout the company I could call, open a ticket, or email any of the Carolina Digital team they were always ready to assist The confidence and knowledge of each team member is awesome Honestly, I felt like they were waiting for me every time I had questions or issuesand I had plenty
And then there was end user training Nobody wants to deal with change including our users...initially And our training was not without some hand holding but overall huge success Our school district used the train-the-trainer method Each school sent a couple staff members from their school to learn to use the new phone system The staff members would then return and train school staff Carolina Digital trainers made learning the new system comfortable and fun One receptionist commented prior training of being nervous of the new phone system After training surprise at what she learned returned to school and immediately began working on phone routing, and call structure We could not have asked for better results
Overall, my experience with Carolina Digital is positive Carolina Digitals help moving from analog to VoIP has been a wonderful change and smooth transition for our school district
***
Information Technology Specialist
Carolina Digital Phone has provided top notch service for us for years now When ever I have had issues come up where I have needed help I have always received a quick response to get the situation resolved My latest issue receiving phone spam from out of state callers was quickly handled
We have been using Carolina Digital Phone for telephone service and equipment since we received a technology makeover in July 2013. We have been very pleased with the service and support.
[redacted] Authorized Dealer of [redacted] out of Arizona. The company always makes me feel like I am a top priority. They respond quickly to my concerns. The reliability of the phone service voice over I P is strong clear vocal presence. Their Staff is amazing they recognize me when I call and that is not very often. I have had them for 4months now. I plan on keeping them for my Business Telephone services.
The staff handled my ticket with experienced and knowledgeable regards. The man I felt with took extra time to find what I needed and handle it. I was more than impressed by the attention that I received and the time inwhich he responded.
Thanks C.D. for a great experience!
As an attorney, I've been using Carolina Digital for years now, and they provide excellent service. Prompt, professional, and affordable. They are also local, which is important to me.
Carolina Digital Phone is the best value for business phone services Our uptime has been much better than the traditional phone service providers
*** County School is fairly large public school district with schools and multiple central office locations Carolina Digitals lead in moving the districts over users from an analog phone system to VoIP phone system in my opinion a smooth transition
A deployment this size is massive to say the least A managing nightmare with many summer schedules to navigate Custodian floor schedules, new construction and access availability schedules, and then the network maintenance schedules Deployment of phones and the connectivity/training of VoIP phone system was a two company project and not without bumps along the way Carolina Digital worked to resolve each issue in a timely manner The Carolina Digital team availability throughout the project was spot on The president of the company is very hands on and it reflects throughout the company I could call, open a ticket, or email any of the Carolina Digital team they were always ready to assist The confidence and knowledge of each team member is awesome Honestly, I felt like they were waiting for me every time I had questions or issuesand I had plenty
And then there was end user training Nobody wants to deal with change including our users...initially And our training was not without some hand holding but overall huge success Our school district used the train-the-trainer method Each school sent a couple staff members from their school to learn to use the new phone system The staff members would then return and train school staff Carolina Digital trainers made learning the new system comfortable and fun One receptionist commented prior training of being nervous of the new phone system After training surprise at what she learned returned to school and immediately began working on phone routing, and call structure We could not have asked for better results
Overall, my experience with Carolina Digital is positive Carolina Digitals help moving from analog to VoIP has been a wonderful change and smooth transition for our school district
***
Information Technology Specialist
Extremely good and reliable VoIPWe've been a satisfied customer for over years
Customer service has been excellentThe products and service has been great from the very beginningCarolina Digital offers the best value for the money
Carolina Digital Phone has provided top notch service for us for years now When ever I have had issues come up where I have needed help I have always received a quick response to get the situation resolved My latest issue receiving phone spam from out of state callers was quickly handled
We have been using Carolina Digital Phone for telephone service and equipment since we received a technology makeover in July 2013. We have been very pleased with the service and support.
Very pleased with the service!
The service is great. Always quick and very helpful with any needs that I have.
[redacted] Authorized Dealer of [redacted] out of Arizona. The company always makes me feel like I am a top priority. They respond quickly to my concerns. The reliability of the phone service voice over I P is strong clear vocal presence. Their Staff is amazing they recognize me when I call and that is not very often. I have had them for 4months now. I plan on keeping them for my Business Telephone services.
The staff handled my ticket with experienced and knowledgeable regards. The man I felt with took extra time to find what I needed and handle it. I was more than impressed by the attention that I received and the time inwhich he responded.
Thanks C.D. for a great experience!
Nicky and the crew at Carolina Digital have EXCELLENT customer service, and we have been very happy with their service.
As an attorney, I've been using Carolina Digital for years now, and they provide excellent service. Prompt, professional, and affordable. They are also local, which is important to me.